Customer serviceJob search results in: Finance jobs in Gauteng

rust - based relationships with internal clients, external clients and other teams within AF. Drive customer loyalty and retention through excellence in customer service support as well as a detailed

ources, which contributes to the profitability and growth of the company. Manage the end - to - end customer experience for new and existing business by providing first line support to resolve queries

urate, minimising errors with processing and quality actions, Delivery of KPI / KRIs in relation to customer contractual terms, taking action to prevent failure, through quality processing, Support, c

Creating new and better ways for the organisation to be successful. Client Focus - Building strong customer relationships and delivering customer - centric solutions. Drives Results - Consistently ac

system knowledge Governance, risk and controls Behavioural CompetenciesCommunication Collaborating Customer Focus Initiating Action Work Standards Managing Work Please contact the Nedbank Recruiting

ing to Outbound Sale campaigns and lead generation efficiently and effectively within predetermined Customer Contact Centre processes and procedures for excellent customer service experience.TECHNICAL

deliver on business requirements through a structured work approach using quality, governance, and customer service as the top - of - mind analysis practices.Can apply the appropriate solution design

responsibility for the administration of a client portfolio whilst providing the highest quality of customer service.The candidate will have direct responsibility for servicing a large portfolio of of

oduct owners, developers, testers, project managers, and other stakeholders (e.g. Risk) to identify customer and business needs, and translate them into requirements expressed as Use Stories, to ultim

oblem Resolution experience. Where applicable, Foreign experience.Technical / Professional KnowledgeCustomer service principles Product Knowledge Relevant Nedbank policies and procedures Troubleshooti

ts, provide information and insights on policies, additional benefits and up - sell products to the customer.ResponsibilitiesCustomer Management (External and Internal)Help manage customers by carryin

eing available to cardholders, branches and merchants in order to serve as informational support. | Customer Experience: To provide service excellence and achieve customer satisfaction | Compliance an

Programme.You will be working for a company that is over 100 years old with strong values which are customer centric. You will have access to personal services through the employee assistance program

et and are individually accountable for achieving results through their own efforts.ResponsibilitiesCustomer ServiceCarry out standard customer service activities and handle simple customer inquiries.

: May 07, 2025Quick Recommended LinksJobs by LocationJob by industries What will you do?To grow the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of t

s through inbound/outbound phone calls, email, chat, and social media channels, which contribute to customer satisfaction survey results and Net Promoter Scores (NPS) scores. You will report to a GEC

essential.Technical / Professional KnowledgeProduct sales skills Sales Strategies Product Knowledge Customer service principles Nedbank policies and procedures Customer relationship management Behavio

uired Adaptability and FlexibilityBusiness relationsDecision Making and JudgementProcess ManagementAccountability and DependabilityPlanning and OrganizingProblem SolvingCustomer FocusChange Management

ing products which support the overall strategy of the bank.Job ResponsibilitiesEnsure satisfactory Customer experience measurement scores (CEM) and improve client attrition through effective customer

t of a technical underwriting framework and end - to - end management of portfolios of Trade credit customers.Develop and oversee the implementation of underwriting strategy to ensure the underwriting

product/channel Books of Work.ExperienceMinimum of 8 years of experience in complaints management, customer service, or a related field, with at least 3 years in a middle management role.Proven track

that areas/cross border function operates within optimum KPI.Building and measuring success against customer specific claims handling protocol and/or customer proposition service charter to ensure tha

destiny as a proudly African group.Job Summary Provide specialist support in the development of the Customer Strategy for Fraud Solutions. Provide specialist support in the development and implementat

ore experience in Short Term InsuranceFAIS compliance will serve as an advantageProvides a positive customer experience by being helpful and sensitive to customer needs, managing expectations and prov

ities for growth and development.Core CompetenciesCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates -

ith purpose.Job PurposeInbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and p

ut PayJoyPayJoy is a mission - first financial service provider dedicated to helping under - served customers in emerging markets to achieve financial stability and success. We lend through our patent

iples Business terms and definitions Governance, Risk and Controls Behavioural CompetenciesBuilding Customer Loyalty Communication Technical/Professional Knowledge and Skills Managing Work Adaptabilit

branch. Enhance the image of the company through the continuous delivery of efficient and effective customer service. Responsible for the administrative support of the Risk Consultant team in Northern

clients.JOB DESCRIPTIONDuties and Responsibilities:Deliver exceptional client service that exceeds customers expectations through the proactive, innovative, and appropriate motor assessing process.Ad

tsManaging conflict situationsAnalyzing and interpreting qualitative and quantitative dataAnswering customer questionsCommunicating complex information in writing and verballyInteracting with various

- Money Laundering (AML) and Counter - Terrorism Financing (CTF) regulations, as well as Know Your Customer (KYC) and Customer Due Diligence (CDD) procedures.Familiarity with risk assessment methods

7 shift cycle basis. Coupled to this, is a requirement for the balance of fraud risk management and customer experienceTo develop tactical strategy and delivery plans, formulate associated practices a

nce would be an advantage.Knowledge And SkillsStrong communication skills (written & verbal).Strong customer service skills.Service driven, with a focus on accuracy and quality of information delivere

minimum of 4+ years in Call Centre management to lead our team in delivering secure and exceptional customer service in the financial services industry. The role involves managing a team of 100 Custom

ic business objectives.Job DescriptionSales Target : Proactively make self - initiated contact with customers in order to deliver against the required sales targets | Collaboration : Constantly seek t

adoption of digital and other self service options across client base.Ensure full understanding of customer needs to deliver a quality service.Ensure customer service solutions are aligned to the bus

effective evaluation of claims, compliance with industry regulations, and the delivery of excellent customer service. The Team Leader will provide leadership, technical guidance, and operational overs

y creating new and better ways for the organization to be successful.Client Focus - Building strong customer relationships and delivering customer - centric solutions.Drives Results - Consistently ach

, we are one of Africa's largest remittances - led FinTech companies. Our remittance service offers customers the opportunity to send money to their relatives or friends. Additionally, we offer critic

ore experience in Short Term InsuranceFAIS compliance will serve as an advantageProvides a positive customer experience by being helpful and sensitive to customer needs, managing expectations and prov

architecture landscape, across multiple domains, including process and technologyUnderstand current customer, partner and employee journeys, associated pain points and challengesManage and maintain a

Protection of Personal Information Act (POPIA), General Data Protection Regulation (GDPR), Treating Customers Fairly (TCF), Financial Intelligence Centre Act (FICAA), Know Your Customer (KYC), Anti -

h key stakeholders ensuring appropriate IT solutions are developed.Implement processes, which build customer service delivery excellence and encourage others to provide exceptional service.Create and

rtingFocus on providing optimal services and improving service delivery processes to meet or exceed customer expectationsLead indirect teams by providing a meaningful context, setting performance stan

e costs or expenses within approved budget to achieve cost efficienciesEnsure full understanding of customer needs to deliver a quality serviceEnsure customer service solutions are aligned to the busi

ities for growth and development.Core CompetenciesCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates -

yard function as well as queries to be dealt with timeously to prevent possible leakage on salvage.Customer service: Maintain a high level of service to customers (internal and external) according to

Personal AttributesExcellent problem - solving skills backed by solid technical knowledge.Excellent customer service and communication skills, with the ability to explain technical concepts to non - t

sses - Contributing dependently.CORE COMPETENCIES Cultivates innovation - Contributing dependently. Customer focus - Contributing dependently. Collaborates - Contributing dependently. Being resilient

ntric manner (Client Services) - Provide authoritative, specialist expertise and advice to external customers.Build and maintain relationships with clients and internal and external stakeholders that

e community and the environment.Relating and Networking: Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of con

aryKey ResponsibilitiesVehicle tracking and monitoring on multiple systems.Delivering extraordinary customer service as well as conscious about our customers and their vehicle safety.Accurate and time

eryGain and maintain an in - depth understanding of SRM product ranges.Gain an understanding of the customers needs, financial goals and means, and provide the right product (or selection of products)

complaints effectively within specified time frames and recommend corrective action to resolve the customer's complaint or query.As an applicant, please verify the legitimacy of this job advert on ou

tory compliance and operational efficiency within the organisation by advising clients on Know Your Customer (KYC) and onboarding requirements, particularly in relation to complex corporate structures

bout UsA reputable charter bus company dedicated to providing reliable transportation and excellent customer service. We are expanding our remote customer support team to ensure seamless customer inte

ogether and ignite effective change.Are You Someone Who CanDeliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions.Resolve all customer

nvestigating, applying expertise, utilising resources (e.g. police, supplier etc.) and interviewing customers as well as other parties.Analyse specific problems and issues tofind the best solutions. S

Role SummaryThe CSC/Fleet Agent will manage inbound and outbound calls for customer care and fleet services, ensuring a seamless customer experience. The CSC/Fleet Agent will be responsible for resolv