Call CenterJob search results in: Finance jobs in Johannesburg

Closing on: Jan 28, 2026At Digicall Group, we challenge ourselves to make it possible for everyone in our world to prosper, thrive and grow. Guided by our values of Bright, Agile and True, we take pri

rd 10/NQF4Minimum ExperienceAt least 1 year experience in a short - term insurance industryPrevious call center experience with an above average performance track recordDeliverables include, but will

y bank balances for CLC and Tradesman.  Monitor the transactional bank accounts and top up the Call Centre Emergency account when required. Distribute daily bank statements to the relevant depart

dge of MS Office and Internet Explorer;At least one years work experience in customer services or a call center position;An additional language;Strong customer orientation skills;Excellent communicati

r world class products and services to clients, whilst achieving targets in an inbound and outbound call center environment.What will make you successful in this role?A Client Service Consultant is re

and customer - centric engagement.Retention & Collections PerformanceEnsure agents are proactively calling customers who have missed payments / requested cancellations.Guide the team in handling obje

nt Adhere to standard operating procedures (SOPs) within the area of accountability. Answer Inbound calls and respond to written queries timeously Identify and prioritize customer experience breakdown

Role PurposeManage and motivate the Call Centre team in order to deliver an excellent client experience and support the achievement of sales targets.RequirementsMinimum entry level qualification equiv

o - use financial solutions, all powered by cutting - edge technology.We are seeking an experienced Call Centre Assistant Manager/Team Leader with a minimum of 4+ years in Call Centre management to le

is role?Minimum Experience At least 1 year experience in a short - term insurance industry Previous call center experience with an above average performance track recordDeliverables include, but will

inimum of 3 years' experience in selling short term insurance either as a broker agent or tied agentCall center agents not preferred unless they have a minimum of 5 years' experienceAll required regul

al fieldMinimum 3 Years experience in a management functionExperience with commission structures in call center or sales environments is advantageous.Deliverables include, but will not be limited toUn

ieve a better understanding of the credit industry in the UK.RequirementsExperience of working in a call center in a back office/admin role.Fluent English.Proficient time management.A positive & coope

responsible for overseeing the workforce planning team and ensuring optimal staffing levels to meet call center performance targets. This role involves advanced forecasting, strategic planning, and le

Support accreditation / equivalentExperienceMinimum of 2 years working experience in relevant fieldCall center experience will be an advantageMedical and Insurance background will be an advantageSkil

Internal)Help manage customers by carrying out standard activities and provide solutions for first call resolution and completion of customer request and executed according to the required standard.

t Recruiter: Lebohang MonateAdvert closing date: 18/04/2025Job FamilySales and ServicesCareer StreamCall Centre (Service)Leadership PipelineManage Self: TechnicalJob PurposeTo provide professional and

o - use financial solutions, all powered by cutting - edge technology.We are seeking an experienced Call Centre Assistant Manager/Team Leader with a minimum of 4+ years in Call Centre management to le

ustomer interactions.Job OverviewWe are seeking a Customer Service Representative to handle inbound calls, assist customers with inquiries, and provide accurate information on schedules, routes, and t

Role SummaryThe CSC/Fleet Agent will manage inbound and outbound calls for customer care and fleet services, ensuring a seamless customer experience. The CSC/Fleet Agent will be responsible for resolv

ble for:Leading a Team of Champions: Recruiting, training, coaching, and motivating a large team of call centre agents to provide exceptional sales performance and customer service.Driving Performance

e beneficial RE Certificate Fully FAIS AccreditedMinimum Experience 2 3 years experience in a Sales call center environmentKnowledge and SkillsUndertake Outbound Tele - SalesService inbound client que

to maximize campaign efficiency. Manage dialer settings, including pacing, lead prioritization, and call dispositions. Ensure compliance with dialing regulations and internal policies. Troubleshoot an

o provide effective work support off - hours as required, including weekends, holidays, and 24/7 on call responsibilities on a rotational basis (Essential).Think you have what it takes to be part of a

sonably expected of you given your position and the operational requirements of the Company. Answer calls through a designated call center and make outbound calls. Embracing & implementing TCF through

rules and regulations.Awareness of relevant regulatory and compliance requirements.Understanding of call and service center operations.Knowledge of relevant products.Familiarity with complaints handli

inimum of 3 years' experience in selling short term insurance either as a broker agent or tied agentCall center agents not preferred unless they have a minimum of 5 years' experienceAll required regul

ate the adoption of workforce best practices across markets.Your role will also involve forecasting call center volumes on a weekly, monthly, and quarterly basis using the provided tools, which will i

e beneficial RE Certificate Fully FAIS AccreditedMinimum Experience 2 3 years experience in a Sales call center environmentEssential Requirements Self - managed Well spoken Active listening skills Sel

re of every decision and behavior.Key Responsibilities Manage large amounts of inbound and outbound calls and emails in a timely manner Follow communication scripts when handling different topicsIdent

s of relevant experience in a related field. Minimum 3 years' experience in outbound sales within a call center environment, specifically in selling long - term insurance, including meeting sales targ

Job DescriptionDear Future, Call Centre AgentTo provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolvedAre You Someone Who

Standard 10Relevant FIAS and RE Qualifications Minimum Experience At least 2 years of experience in call center STI personal lines Personal lines retention experience will be advantageousDeliverables

ness of relevant regulatory and compliance requirements.Understanding of the operational aspects of call and service centers.Familiarity with relevant product information.Knowledge of complaints handl

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complain

ard 10/NQF 4 Relevant FAIS and RE qualificationMinimum Experience At least 2 years of experience in call center STI personal lines Personal lines retention experience will be advantageousDeliverables

rules and regulations.Awareness of relevant regulatory and compliance requirements.Understanding of call and service center operations.Knowledge of relevant products.Familiarity with complaints handli

of business rules and regulations.Awareness of regulatory and compliance requirements.Knowledge of call and service center operations.Understanding of relevant product details.Familiarity with compla

tact center's operations.Ensure accurate and timely data collection from various sources, including call logs, customer feedback, and CRM systems.Develop and oversee data integration and warehousing s

on are communicated within the team and departmentQualifications2 years customer service experience Call Center experience Excellent communication skills Telephone Etiquette Strong written communicati

omer service role, including people responsibilityStrong sales experience with experience achieving resultsMinimum of 2 A - levels for candidates in the UKExcellent knowledge of call center technology

rules and regulations.Awareness of relevant regulatory and compliance requirements.Understanding of call and service center operations. Knowledge of relevant products. Familiarity with complaints hand

he Service Manager on the team's work queues, service levels, quality rates, turnaround times, lost call rates, work output per employee, etc., and report on it at agreed intervals.Provide insightful

About The RoleThis role is a full - time position with the responsibilities of inbound and outbound calls and assisting clients with their personal financial needs.RequirementsA strong background as a

velDelivers actionable data to various internal support groups as neededCoordinates and facilitates call calibration sessions with necessary colleaguesProvides feedback to call center team leaders and