Customer serviceJob search results in: IT, computing jobs in Johannesburg

responsible to ensure that the Digital Channels are functional and operating effectively, enabling customers to self - serve and buy or upgrade across any of our eCommerce platforms. The specialist w

s UnitThe Purpose of the ECLO Consultant is to case mange and ensure expert resolution of escalated customer complaints from (but not limited to) the office of CEO, EXCO, Regulatory bodies (ICASA & NC

tes from time to time and/or be based at a client site for a period.Key Duties And Responsibilities Customer Support Deliver exceptional service to internal and external clients, being the face of Ref

About this opportunity!We are now looking for a Customer Operations Manager (COM), to ensure that all contractual deliveries related to the Networks business portfolio are fulfilled towards one custom

tion engagement.Business acumen refers to a high level of alertness to the business landscapeStrong customer relationshipsSelf - motivated and driven to go beyond the sales targets given.Job Dimension

learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers

icationsCommunicating via multiple media phone, e - mail, chatCreating documentation and delivering customer training where requiredHybrid role 40% home and 60% office based, potential for limited tra

rposeThe Helpdesk Technician is primarily responsible for providing technical support and advice to customers (internal and external) via the telephone.ResponsibilitiesTechnician ServiceAccurately all

rectification program.Drive effective negotiations in establishing agreements with contractors and customers.Identify and escalate where necessary, risks associated with tower infrastructure and prov

digital team. The ideal candidate should have a strong background in designing and solutioning for customer - facing digital channels including mobile apps, digital wallets, web platforms, and other

w clientsCCMA / Court representation as expert witnessRequirements / QualificationsMatric5 years of customer service experience3 years of experience with NetstarA qualification in Project Management (

s and Video Analytics are at the heart of our physical products, software and systems. We serve our customers in 180 countries with our 15, 000 employees worldwide. Purpose This role executes the cust

ital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech! We are an international

th regards to Bugs and queries, enabling them to deliver a more timely and efficient service to the customer as well as supporting the R&D Team to onboard and upskill new recruits.This will help to pr

lutions, and Digital Lifestyle Services. The goal is to provide the best segmented propositions and customer experience within our digital ecosystem. Central to our aspirations is the ability to offer

lutions, and Digital Lifestyle Services. The goal is to provide the best segmented propositions and customer experience within our digital ecosystem. Central to our aspirations is the ability to offer

ield. Strong desire and business acumen for consultative solution selling. Exceptional negotiation, customer service, and interpersonal skills. Excellent verbal and written communication, analytical a

s to identify and address performance issues. Assist in the analysis of network performance metrics.Customer Support Provide support to end - users, helping them with basic network - related queries a

written communication skills in English Excellent analytical skills, including ability to frame the customer s opportunity in financial terms (i.e. value quantification) Ability to think from the pers

ng for timely reporting.Cross - Functional Collaboration: Work closely with business, marketing and customer success teams to ensure a seamless customer experienceMarket Insight: Stay ahead of industr

ROLE PURPOSEAs part of the Customer - facing Nexio SOC team, the Cybersecurity Incident Manager is a crucial role within an organization's cybersecurity team. The primary responsibility of the Cyberse

risk events within the call centre support division.Main Job FunctionsMonitoring and phoning of all customer high - risk alarms received.Monitoring and phoning for all movement exception alarms receiv

quick and high - quality service offerings for building and managing the backbone that propels our customers' businesses forward. We currently provide ICT solutions to over 500 retail outlets, as wel

the fashion industry.Responsibilities: Strong communication: Respond promptly and professionally to customer inquiries via chat and email. Customer - first mindset: Assist customers with product infor

and implementation of NTT's complex to highly complex digital technologies to improve employee and customer experiences, operational efficiency and productivity. This role specialises in applying the

t delivers freedom, flexibility, and outstanding performance. You will gain an understanding of our customers' infrastructures, and business issues and you will make recommendations appropriate to the

st with services offered by Hexagon Mining Operations to ensure the timely delivery of solutions to customer issues and maintain customer satisfaction.The SSD will exercise initiative and independent

are at the forefront of digital transformation and cybersecurity. Our solution sets will assist our customers in their digital transformation journeyOur established national footprint coupled with our

iding technical support for internet connectivity, resolving network - related issues, and ensuring customer satisfaction among our commercial clientele.Key ResponsibilitiesCustomer Support:Provide pr

ities Responsible to open new subscriber accountsSupport Commercial and Light Fleet Sales Reps with customer's contractual queriesResponsible for customers credit vettingResponsible for receiving and

are at the forefront of digital transformation and cybersecurity. Our solution sets will assist our customers in their digital transformation journey.Our established national footprint coupled with ou

n Outlook & ExcelAttention to detail / AnalyticalTake initiative to work smarter (not harder)Strong Customer focus (People Skills) Strong administrative skillsQualifications:Grade 12 (National Senior

rposeThe Helpdesk Technician is primarily responsible for providing technical support and advice to customers (internal and external) via the telephone.ResponsibilitiesTechnician ServiceAccurately all

ntRequired Experience:Solid demonstrated related work experience gained in a similar role within an Customer Care in the Motor Industry environmentUsing Evolve Software Solution ToolSkills SummaryCust

t team, you will provide a prompt, accurate and professional response or escalation to all incoming customer queries, with the aim of maintaining customer satisfaction in KCS and its products.Specific

eed while infusing social values.About The Role Initially, you would be expected to solely focus on customer communication scopeThe scope of customer communication is everything related to communicati

a unique role. Product management experience is a must - have. And you need to prefer working with customers 100% of the time rather than defining requirements and guiding development work. Our custo

aduate Sales Account Manager, you will be responsible for providing world - class IT solutions to a customer base in Johannesburg, South Africa. You will work closely with different teams locally and

o connect those in need with those who can help. The work we do here matters.Department OverviewThe Customer Support Manager (CSM) provides intense and appropriate customer focus and satisfaction duri

systems integrators, they play a crucial role in the technology planning and development with their customers, always looking for new ways of delivering real value and providing competitive advantage

aPrior ExperienceProven experience in managing medium large delivery engagements preferably for BFS customersExperience in working coordinating with multiple Horizontal practice units and ability to c

ns our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively on a G

ay a key role in realizing the digital transformation.PURPOSE OF THE JOB:We are seeking a motivated Customer Operations Intern with a background to join our team. In this role, you will support our op

th accurate justification. Ensure follow ups are done in a timely manner.Provide timely response to customer and stakeholders for any queries raised on transactions.Ensure that all control reports con

redInform the respective owners on the open incidentsValidate the impact on the incident and update customer on the further actionApprove solution propagation activities and results of Root Cause Anal

a unique role. Product management experience is a must - have. And you need to prefer working with customers 100% of the time rather than defining requirements and guiding development work. Our custo

. Ensure that technical and hierarchical escalations happen timeously and in line with SLA and OLA. Customer Support Answer, evaluate, and prioritize incoming telephone, voicemail, e - mail, webchat,

tribution to Revenue and Gross Profit of Nexio by chiefly developing new business and then managing customer engagements at all levels within the customer business landscape.SAM will have enough knowl

Institute 2024.Role Purpose/Business Unit To ensure that all contracted KPIs are adhered to within Customer Acquisition Division. To supervise the staff within Customer Acquisition Division to ensure

Managed Services EngineerWe're your dream technical team!What You'll DoWant to work with customers large and small, from SMEs to large Enterprises, right around the world? Come join us in Johannesburg

ng with gatekeepers and maintain intermediaries to build trust and credibility with the prospect or customer in order to win the right to engageQualificationsA Bachelors degree or Diploma in Business,

t point of contact and the face of the company.Deliver exceptional service to internal and external customers. Respond to customers within SLA.Capture all details as accurately as possible in our PSA

o choose a career youll love, in a company youll love, feel free to #JoinTheIdea.Learn more: jti.comCustomer Service Associate - Outbound LogisticsWhat This Position Is About PurposeOutbound Logistics

ns our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively on a G

es within the DC, managing all aspects of stock handling from receipt from suppliers to dispatch to customers. This position requires a candidate with the proven ability to drive process improvements

ent designers create and communicate meaning throughout product or service experiences for users andcustomers. They help people understand the value of digital solutions with clarity and consistency a

ations for credit vetting, activations, and transfer of ownership as escalated through the relevant customer acquisition workflow and queue management systems.Your responsibilities will include: To pe

etwork Security, Network Backups, DNS and VoIP. Ultimately, you will ensure that all aspects of our customer expectations are met. The incumbent will also represent the Incident Manager/ Major Inciden

d knowledge base of the country/region, and a willingness to learn.The ability to provide excellent customer service.Good people - management skills.Experience in managing an organization is advantage

ns our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively on a G