Customer success managerJob search results in: IT, computing jobs in Johannesburg

systems.JIRA and Smartsheet project management is essential.Knowledge of MS Visio is a benefit.CJM (Customer journey mapping).UML (unified modelling language)BPMN (Business process modelling notation)

usted partner to global organisations, the company delivers future - focused solutions that enhance customer experiences and enable businesses to stay ahead of the digital curve. Driven by a passion f

creating the Next Generation Payment Ecosystem to help financial institutions, retailers, and their customers to transact digitally, with security, anytime and anywhere. Operating in 11 countries, the

eir processes. The onboarding team plays a central role in the company, working closely with sales, customer success, and product teams to understand client needs and deliver successful implementation

eir contribution matters.Want to be a part of our team?The purpose of the role is to understand our customers and how best to serve them, relevant to themarket and current market trends, through train

ere everyone feels they can belong and their contribution matters.Want to be a part of our team?The Customer Service and Support function are responsible for activities related to assisting, supportin

a share in the profit of the business.Mandatory Skills / Requirements - 3 to 4 years experience in:Customer Success, Relationship Management, Account Management, or similarA breadth of knowledge acro

Prefered skillsBusiness - to - Business (B2B), Sales, Sales Management, Customer Relationship Management (CRM), Recruiting, Lead Qualification, Communication, Oral Communication, Sales Processes, Busi

, InTune, maintenance, problem solving)Ticketing systems such as FreshdeskAnti - virus softwareGood Customer serviceGDPR and Cyber essentials practical (prerequisite)Duties include but are not limited

edDuties include but not limited to - Setting up the system including entering opening balances for customers and suppliersAbility to amend the nominal ledger and create chart accounts reportsDealing

argets relating to revenue growth, activities, profit margin, a mix of products and services sales, customer retention and customer acquisition. Adhere to all quality standards and processes, for the

nd after development. This includes testing functional and non - functional aspects of the product, customer support & visits, supporting sales team, Technical issues, etc. Reporting to: Digital E

ons Manager with the service delivery requirements as per the SLA Manage all remedy cases Support / Customer relationship as part of current SLA Change Control Assist with Time sheets / overtime / Sta

t of these business objectives and closing deals. Owning and driving the sales process, focusing on customer - facing activities. Requirements: 1. Business related degree or 3 year diploma. 2. Have so