Call center agent

Experience Sales agentsWe are a fast growing call center that is looking to employ experienced call center agents. If you are a vibrant, passionate and enthusiastic individual that is interested in sa

Marketing or signage faade upgrades to name a few) Repairs and maintenance of managed premises via call center agents and Maintenance officer teams Design team managing all NBR requirements and manag

ng test Excellent command of English At least 1 - 2 years of experience in a customer care agent or call center role. Strong communication and interpersonal skills. Must be able to commute to our offi

ng test Excellent command of English At least 1 - 2 years of experience in a customer care agent or call center role. Strong communication and interpersonal skills. Must be able to commute to our offi

cized text below each section header Inbound Customer Care AgentRole Overview: We are looking for a Call Center Representative that will be the liaison between our company and its current and potentia

ring Agent.This position is responsible for the monitoring and management of risk events within the call centre support division.Main Job FunctionsMonitoring and phoning of all customer high - risk al

Will Bring To The Role You have 2 years of experience in collections and utilities working in a BPO call center environment. You have great knowledge of managing agent performance in line with Sigma p

s a firm believer in the African opportunity and our diverse talent reflects this.The position is a Call Centre Agent within the Customer Service Centre.Key Result AreasClient Service DeliveryDeals wi

Negotiate payment terms with empathy, tact, and professionalism. Make outbound and receive inbound calls. Follow all required scripts, policies, and procedures. Respond effectively to common challeng

ing company for a diverse lineup of tech - enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios

g the Dialler strategy and monitoring the daily functionality of the Dialler, in line with relevant Call Centre regulations and internal/external SLAs. They will also produce a variety of Management I

resource and the first point of contact for clients and vendors.This role is responsible for taking calls, chat requests, or tickets, and Mailbox management and handling resulting incidents or service

resource and the first point of contact for clients and vendors.This role is responsible for taking calls, chat requests, or tickets, and Mailbox management and handling resulting incidents or service

resource and the first point of contact for clients and vendors.This role is responsible for taking calls, chat requests, or tickets, and Mailbox management and handling resulting incidents or service

responsible for overseeing the workforce planning team and ensuring optimal staffing levels to meet call center performance targets. This role involves advanced forecasting, strategic planning, and le

n assisting customers with account - related payments and inquiries. This includes handling inbound calls, processing payments through multiple channels (live calls, web, and IVR), submitting tickets

address customers needs and concerns. Graduate in the finacial sectorPrior customer service and/or call center experience a plusQualificationsMinimum RequirementsMatric/Grade 12Minimum 2 - 4 year of

inimum of 3 years' experience in selling short term insurance either as a broker agent or tied agentCall center agents not preferred unless they have a minimum of 5 years' experienceAll required regul

inimum of 3 years' experience in selling short term insurance either as a broker agent or tied agentCall center agents not preferred unless they have a minimum of 5 years' experienceAll required regul

inimum of 3 years' experience in selling short term insurance either as a broker agent or tied agentCall center agents not preferred unless they have a minimum of 5 years' experienceAll required regul

inimum of 3 years' experience in selling short term insurance either as a broker agent or tied agentCall center agents not preferred unless they have a minimum of 5 years' experienceAll required regul

inimum of 3 years' experience in selling short term insurance either as a broker agent or tied agentCall center agents not preferred unless they have a minimum of 5 years' experienceAll required regul

inimum of 3 years' experience in selling short term insurance either as a broker agent or tied agentCall center agents not preferred unless they have a minimum of 5 years' experienceAll required regul

ence:Solid understanding of support platforms and customer experience best practices.1 - 2 years of call center or customer support experience.Education & Certification:Matric (mandatory).BCom Degree

inimum of 3 years' experience in selling short term insurance either as a broker agent or tied agentCall center agents not preferred unless they have a minimum of 5 years' experienceAll required regul

inimum of 3 years' experience in selling short term insurance either as a broker agent or tied agentCall center agents not preferred unless they have a minimum of 5 years' experienceAll required regul

agents and grow with us in our ever growing company, we are looking for people with experience the call center sector. Please only apply if you have experince in sales/ be willing to learn, upselling

al fieldMinimum 3 Years experience in a management functionExperience with commission structures in call center or sales environments is advantageous.Deliverables include, but will not be limited toUn

o be a part of our team?Compiles staffing level requirement forecasting and workplace scheduling in call - center environments.Prepares reports to determine call volume, calling patterns, service tren

and customer - centric engagement.Retention & Collections PerformanceEnsure agents are proactively calling customers who have missed payments / requested cancellations.Guide the team in handling obje

re of every decision and behavior.Key Responsibilities Manage large amounts of inbound and outbound calls and emails in a timely manner Follow communication scripts when handling different topicsIdent

r. Are you passionate about managing and optimizing dialler systems within a high - volume outbound call centre environment? Do you thrive in the telemarketing industry? If so, we're eager to learn mo

We are recruiting agent seeking a new challenge at our call center in Cape Town. Job requirements: 2 or more years experience in telesales is a must We have a great Salary Structure + Comm Please note

meet below requirements with valid References and Pass your Interview Requirements Minimum 2 years call center experience 1 year Out Outbound Sales Experience No Criminal Record Good Time Management

meet below requirements with valid References and Pass your Interview Requirements Minimum 2 years call center experience 1 year Out Outbound Sales Experience No Criminal Record Good Time Management

Customer Service Agent Customer Service Supervisor Airport RepresentativesCall Center Agents Airport EngineerTicket Agents Office Admin clerk ReceptionistGeneral workers Securities and chefsDriver's c

Customer Service Agent Customer Service Supervisor Airport RepresentativesCall Center Agents Airport EngineerTicket Agents Office Admin clerk ReceptionistGeneral workers Securities and chefsDriver's c

Customer Service Agent Customer Service Supervisor Airport RepresentativesCall Center Agents Airport EngineerTicket Agents Office Admin clerk ReceptionistGeneral workers Securities and chefsDriver's c

BRAM FISCHER INTERNATIONAL AIRPORT POSITION AVAILABLE: OFFICE ADMIN RECEPTIONISTS CALL CENTER CUSTOMER SERVICE CUSTOMER SERVICE SUPERVISOR AIRPORT REPRESENTATIVE AIRPORT ENGINEERING TICKET AGENT SECU

n TransportPrevious experience in a Logistics/Courier CompanyDesired SkillsCustomer ServiceLogisticsCall Center ServicesCourierDesired Work Experience1 to 2 yearsDesired Qualification LevelCertificate

e always on - time, always efficient and always hit your service - level scores. After working in a call center, you are now looking for an opportunity to work remotely from your home because you want

lly and within SLA (where applicable), generally 45 minutes. To answer and attend to incoming phone calls promptly and in a professional manner, displaying empathy and being courteous at all times. To

ed daily as per the queuing requirements of the client and operation. Required Experience5 Years of Call center systems and agent support experience.3 years of Asterisk system experience. 5 Years of D

our CRM system.What Were Looking ForAt least 1 year of experience in sales, customer service, or a call center environment.Strong communication skills with the ability to build rapport quickly.Confid

The candidate will have a strong personality and experience managing call center technology and in workforce management, the ability to think outside the box is crucial. Must be a team player with str

dge of MS Office and Internet Explorer;At least one years work experience in customer services or a call center position;An additional language;Strong customer orientation skills;Excellent communicati

h/ under guidance of the Hearing Hub Manager and RTA (as a supporting role), by considering inbound call volumes, retention tasks, lead volumes, live chat volumes and general seasonality. Manage the C

um Education (essential)BEng Industrial EngineeringMinimum Applicable Experience (years)3+ years in Call/ Contact Centers2+ years ManagementRequired Nature Of ExperienceTeam managementKPI development

hanics, our clients and managementOn a typical day you will: Manage large amounts of incoming phone callsIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and

tact center's operations.Ensure accurate and timely data collection from various sources, including call logs, customer feedback, and CRM systems.Develop and oversee data integration and warehousing s

dle all cancellation requestsHandle all client queries relating to possible cancellationsEnsure all call backs and follow ups are concluded first thing each morning, every day on all pendingsIf compla

that quality and compliance standards are maintained. Ensuring that the productivity targets for a call and email monitoring are met as per internal service level agreements. Ensuring that the qualit