Inbound call centre agent

a way to avoid account incurring an overdrawn balance.Attend to customer concerns or arrangements (inbound calls) direct the clients' queries to the relevant department for resolution.Instruct the br

ing use of Capitec Banks Internet Banking and Mobile Banking services.ExperienceMinimum:1 - 2 years inbound contact centreCustomer service experienceQualifications (Minimum)Grade 12 National Certifica

ing use of Capitec Banks Internet Banking and Mobile Banking services.ExperienceMinimum:1 - 2 years inbound contact centreCustomer service experienceQualifications (Minimum)Grade 12 National Certifica

ing use of Capitec Banks Internet Banking and Mobile Banking services.ExperienceMinimum:1 - 2 years inbound contact centreCustomer service experienceQualifications (Minimum)Grade 12 National Certifica

ing use of Capitec Banks Internet Banking and Mobile Banking services.ExperienceMinimum:1 - 2 years inbound contact centreCustomer service experienceQualifications (Minimum)Grade 12 National Certifica

Matric / NQF 4Minimum Experience Minimum 3 years Business / Commercial Insurance background 3 years Inbound/Outbound call centre experience. Multimark III proficientDeliverables include, but will not

high productivity level daily & monthly Knowledge And SkillsUndertake Outbound Tele - SalesService inbound client queries, requestsAdministration and processingQuality, Compliance and AccreditationPe

e position Sales specialist to generate new business by developing and qualifying new sales through inbound requests, leads and referrals. The must - haves RE 5 completed Two years’ sales and/or short

pointment for servicing, MOTs or repairs in our network of garages. Our contact centre is primarily inbound, and youll offer various add - ons which help our customers keep their cars operating as the

You are Absa. You are possibility.Job SummaryTo deliver high - quality customer service by handling inbound calls related to banking products and services, resolving customer inquiries, and ensuring c

ailure where necessary. ExperiencePrevious experience in any of the following fields:Contact Centre(inbound calls)LogisticsSecurity IndustrySupply Chain ManagementBankingCash in TransitQualifications

eals with client enqueries via telephone or e - mail in adherence with productivity standards.Takes inbound calls and shares relevant information.Finalises call at point of contact where possible.Ensu

iness while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract & transactional inquiries.Must Speak English

iness while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract & transactional inquiries.MUST SPEAK ENGLISH

iness while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract & transactional inquiries.Role ReportingTeam

PACKAGER8 000 - R10 000About The RoleThis role is a fulltime position with the responsibilities of inbound and outbound calls assisting clients with their personal financial needsA strong background a

Description To process customer requests via inbound or outbound calls and following the appropriate processes to ensure quick and correct action is taken. Receive and professionally answer incoming c

rounded and customer focused individuals on a fixed term contract to process customer requests via inbound or outbound calls and following the appropriate processes to ensure quick and correct action

Description To process customer requests via inbound or outbound calls and following the appropriate processes to ensure quick and correct action is taken. Receive and professionally answer incoming c

as a team Passionate and strong personality Able to sales products telephonically Able to attend to inbound and outbound calls effectively experienced agents get basic salary R5700 to R10000 P/M with

on. Additional to administrative work, this position will required 3 evening shifts per week taking inbound calls from the US.What you will be doing: Ensure that all outstanding pre - departure paperw

ions. Accountable for providing a professional service to PPS members and associated parties via an inbound contact centre model. This role works strictly on a shift work basis including nightshift wo

will support the channels below (and any other new channels):Email supportTelephonic support (both inbound and outbound)Walk - in centre face to face supportInstant Messaging/AI SupportSpecial projec

atisfaction at the core of every decision and behavior.Key Responsibilities Manage large amounts of inbound and outbound calls and emails in a timely manner Follow communication scripts when handling

ng a prompt response to queries, develop relationships and making appropriate recommendationsAnswer inbound calls, emails and leads from prospective customers in an efficient manorProactively follow u

ng a prompt response to queries, develop relationships and making appropriate recommendationsAnswer inbound calls, emails and leads from prospective customers in an efficient manorProactively follow u

redCall Answer Management: 80% of calls tbe answered within 20 secondsCall Designation: 100% of all inbound calls tbe assigned the correct category/ wrap up codeAverage Talk Time: compliance with an a

Taking Action Seizing OpportunitiesKEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVESSales 30% Take all inbound sales calls and process sales where appropriate. Upsell additional products to existing or (

ility to demonstrate a high degree of customer service awareness Experienced coach and developer of Inbound Sales and Service agents leading from the front in demonstrating what good looks like Abilit

various parts of a problem properly and develop logical solutionsHandle cancellations received from Inbound and Outbound calls, Webmail, email, social media, faxand openscape Qs.Assist with call overf