Ticket

ent all customer interactions, feedback, and case history in CRM systemsMaintain accurate notes and ticket management following workflow standardsTag and escalate issues according to established proto

es:Act as an Escalation point for technical support for all IT Helpdesk services.Management of ITSM ticketing system aligned with ITIL framework, Reporting, and time management.Management of any escal

pes accurately according to SOP Educate Customers about current promotions and drive sales Increase ticket averages by upselling or suggestive selling techniques Maintain the Cleanliness and Hygiene o

with food ordering systems, menu management, and third - party integrationsStrong understanding of ticket handling, queue management, and escalation paths in a high - volume support environmentTechni