Call centre operations managerJob search results in: Jobs in Cape Town

lacier vision for the Communication CentreClient ServicingDelivering on contracted SLAs in both the Call Centre and Email teamsProvide resolution & guidelines for technical and escalated enquiries

ency. Use data to drive continuous improvement, resourcing decisions, and strategy. Debt Book & Call Centre Management Own operational oversight of the BNPL debt book, ensuring sustainable perform

community.Job DescriptionRole PurposeThis role is ideal for a talented, motivated and dynamic Sales Call Centre Operations Manager that is passionate about leading, motivating, mentoring, coaching and

damentals and performance managementClient service delivery modelsBasic data analytics and reportingCall centre environments and telephony systemsImplementation and rollout strategies for telephony pl

forming appropriate actions on accounts that support Responsible Gambling (RG).Conducting follow up calls to customers who contact the Customer Call Centre (CSC) threatening suicide or self - harm.Com

in order to manage the experience to the customerResearching how solutions are being implemented locally and internationallyUsing online tools and resources as well as identifying and engaging other

s engineer, cloud architect or in a similar role Practical knowledge of 5G network architecture and call - flows and experience in troubleshooting 5G networksAmazon is an equal opportunities employer,

he Contact Centre Sales Manager you will be accountable for the daily running and management of the Call Centre Sales Services through the effective use of resources.This will include Inbound, Outboun

rporate work experienceEssential: 3 years' Customer relations experience/Corporate B2B service (not call centre)Essential: Key Account management experienceEssential: 1 - 2 years' solid administration

porate work experience Essential: 3 years' Customer relations experience/Corporate B2B service (not call centre) Essential: Key Account management experience Essential: 1 - 2 years' solid administrati

ier or warehouse team.Assist in all online customer service processes including but not limited to, call centre support and guidance, implementation of rollouts, i.e. competitions, local input ensurin

aler Management experience of minimum 1 year Minimum of 3 years experience in the interpretation of call centre analysis Proven record of formulating strategies and ability to effectively analyse busi

ted targets. Support Quality Assurance in always strive to service excellence Support the team with call escalations and provide ongoing coaching and development of your team Monitor and drive individ

d regulatory compliance requirementsProvide feedback to sales agents in terms of the quality of the calls assessed against defined evaluation criteria on an as and need basisProvide feedback reports t

perational support functions are efficiently integrated into the overall customer services strategy.Call Centre Leadership & Performance Management: To ensure that the Operational Support environment

mance. create and maintain a positive work environment.Requirements Of The RoleExperience of BPO or call centre or similar environmentStrong understanding of TTECs business, core values, and goalsAbil

nt is required to provide professional and excellent customer service by attending to all telephone calls timeously for both internal and external guest as well as to provide and maintain the quality

will be working with internal stakeholders and clients, to ensure consistency in the measurement of call quality. You will be continually developing the coaching capability within your team to support

f promotional activities and communicate non - compliance Continually monitor orders placed through call centre by cross - checking reference numbers If there are pack changes, ensure labels on shelf

nt is required to provide professional and excellent customer service by attending to all telephone calls timeously for both internal and external guest as well as to provide and maintain the quality

nt is required to provide professional and excellent customer service by attending to all telephone calls timeously for both internal and external guest as well as to provide and maintain the quality

will be working with internal stakeholders and clients, to ensure consistency in the measurement of call quality. You will be continually developing the coaching capability within your team to support

will be working with internal stakeholders and clients, to ensure consistency in the measurement of call quality. You will be continually developing the coaching capability within your team to support

nsitive manner and to take ownership of customer retention initiatives in cases of service failure. Call Centre Leadership & Performance Management: to ensure that the CS environment is lead from

beat even during difficult interactionsIf you have knowledge of customer service best practices and call centre technology, then that's a plus!KEY POINTSSalary: 18, 000 20, 000 ZAR per month (dependen

Job DescriptionThe Santam Direct Call Centre has a position available for a First Line Manager in the Client Engagement department. The role is based in Bellville, Cape Town.The purpose of this role i

ice to the market.KEY RESPONSIBILITY AREASProvide operational management and support to MHR Oversee Call Centre and Career Centre operationsProvide operational management and support for the MHR Train

Studio to get product shot.Labs teams requirements in terms of data requirements.Customer services| call centre teams for customer coms and issues.Bash Fulfilment team for OTD from stock management an

nd quality practices to deliver valuable and current quality insights. Actively support the Head of Call Centre Operations to coach and support the Call Centre in implementing learning and capability

ntegrated into the overall customer services processes to best support a great customer experience. Call Centre Leadership & Performance Management: To ensure that the Operational Support environm

products cover the full investment spectrum: active and passive; single and multi - manager both locally and internationally. Our active funds range are managed according to our pragmatic value inves

on is to take overall responsibility for the performance and ongoing development of the operational Call Centre functions, ensuring delivery of contractual obligations. Minimum 4 years operations mana

oven ability to work in a dynamic and fast paced environment Qualifications Matric Understanding of Call Centre operations in terms of how people and technology work together for business optimization

ronment Qualifications Matric Minimum with at least 2 years managing staff at managerial level in a Call Centre/BPO environment Understanding of Call Centre operations in terms of how people and techn

ronment Qualifications Matric Minimum with at least 2 years managing staff at managerial level in a Call Centre/BPO environment Understanding of Call Centre operations in terms of how people and techn