Call agentsJob search results in: Jobs in Johannesburg

es Partner Company is looking for an IT Operations Engineer to provide frontline desktop support to call centre agents, supervisors, and operational staff to ensure maximum uptime, optimal device perf

ed workers / cleaners Grade 9 - 12 Starting Salary R9800 plus benefits. For more information please call/Whatsapp 0739122556 If you are interested in the post advertised please email us your full CV u

in clerks, customer service agents, wanted urgently to work in transnet, ideal candidates emailcv to hrm.peoplecorpsa@gmail.com, or call/whatsapp cv to 0786563085 for immediate interviews appointment

SuburbsR6 000.00 CTC per month - R6 500.00 CTC per monthStaff Connection is looking for entry level call centre agents for a company based in Melrose.Local citizensCertificate in Call CentreExcellent

Relationship Management (CRM), Computer Literacy, Inbound Marketing, Sales ProcessesJob descriptionCall Centre AgentLocation: Sunderland Ridge, Centurion, Pretoria, GautengSalary: R5, 500 R9, 500 per

and customer - centric engagement.Retention & Collections PerformanceEnsure agents are proactively calling customers who have missed payments / requested cancellations.Guide the team in handling obje

Grade 12 minimum. Sales experience in property, vehicles, or insurance (preferred). Ability to cold call, set up meetings, and build channels with estate agents, dealerships, businesses. Professional

y administrative support role focused on monitoring, evaluating, and improving the quality of sales calls within our call centre. In addition to providing detailed feedback, you will support agents th

may arise. Additionally, you may also be involved in providing training and guidance to clients and Call Centre Representatives on the proper usage and optimization of cash management devices. Overall

by and a fully - fledged subsidiary of Vodacom. Infinity Services Partner Company is looking for a Call Centre Supervisor: RetentionsLead a team of team leaders to ensure comprehensive customer resol

inimum of 3 years' experience in selling short term insurance either as a broker agent or tied agentCall center agents not preferred unless they have a minimum of 5 years' experienceAll required regul

oting.Understand the owned agents/guests needs in each booking, if email does not help clarify then call the owned agent. Design itineraries around company guidelines and product knowledge e.g. area,

tions, and performance management Serve as the first point of contact for HR - related queries from call centre agents and team leaders HR OperationsSupport the rollout of learning and development ini

to quoting.Understand the agents/guests needs in each booking, if email does not help clarify then call the agent. Design itineraries around company guidelines and product knowledge e.g. area, variet

What will you do?Manages individuals within a team e.g. call centre agents / consultants within the communication centre. Ensures that the team reaches target by monitoring individual performance on a

d by and a fully - fledged subsidiary of Vodacom Infinity Services Partner Company is looking for a Call Centre Supervisor to lead a group of team leaders to ensure end to end customer resolution and

deliver on projects and campaigns. Drive the achievement of project and campaign targets. Escalate call resolution and provision of project and campaign related answers. Manage liaison with project a

per booking.Understand the agents/guests needs in each booking, if email does not help clarify then call the agent. Design itineraries around company guidelines and product knowledge e.g. area, variet

re Looking ForHigh school diploma (or equivalent)Experience leading a team in a customer service or call center environmentA passion for developing and mentoring others to achieve successStrong commun

hiring for a Property Risk Surveyor in the Gauteng region. This role is a support to our commercial call centre sales and Tied Agents. The successful candidate will survey risks and make recommendatio

uest basic information needed in order to process claim - includes written correspondence and phone calls. Evaluate claims based on documentation received including responses from claimant and provide

ll times before truck departure, if it is not delivered by the Laundry company, you are required to call and enquire to ensure that there is no delay encountered Ensure that all equipment is packed as

Description To effectively guide and lead a team of call centre agents by attending to their needs from a people, technology and process perspective, for seamless delivery to clients and customers, an

We are hiring a Call Centre Team LeaderThe Call Centre Team Leader is responsible for overseeing and managing a team of call center agents to ensure optimal performance, customer satisfaction, and ach

ms? If yes, then MiWay is the place for you!What will you do?Manages individuals within a team e.g. call centre agents / consultants within the communication centre. Ensures that the team reaches targ

ble for:Leading a Team of Champions: Recruiting, training, coaching, and motivating a large team of call centre agents to provide exceptional sales performance and customer service.Driving Performance

ses to general contract and transactional inquiries.ExperienceMinimum of 12 months unbroken inbound call centre experienceCustomer service experienceAdministration experienceExperience in healthcare,

ses to general contract and transactional inquiries.ExperienceMinimum of 12 months unbroken inbound call centre experienceCustomer service experienceAdministration experienceExperience in healthcare,

ses to general contract and transactional inquiries.ExperienceMinimum of 12 months unbroken inbound call centre experienceCustomer service experienceAdministration experienceExperience in healthcare,

ses to general contract and transactional inquiries.ExperienceMinimum of 12 months unbroken inbound call centre experienceCustomer service experienceAdministration experienceExperience in healthcare,

ses to general contract and transactional inquiries.ExperienceMinimum of 12 months unbroken inbound call centre experienceCustomer service experienceAdministration experienceExperience in healthcare,

We are hiring Call Centre Support AgentsThis position is responsible for providing a telephonic support function to customers, Fitment Centres, and CTFM branches and for monitoring and fast - track re

y availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/servi

to maximize campaign efficiency. Manage dialer settings, including pacing, lead prioritization, and call dispositions. Ensure compliance with dialing regulations and internal policies. Troubleshoot an

ses to general contract and transactional inquiries.ExperienceMinimum of 12 months unbroken inbound call centre experienceCustomer service experienceAdministration experienceExperience in healthcare,

y note all correspondence (verbal and/or written) on applicable accounting systemAnswering incoming calls (outcome of the call will determine what the next step is)QualificationsMinimum Requirements:M

PurposeThe main responsibility of the Call Centre Supervisor is to manage the operations (contracts assigned to you) and staff. Accountable for the overall performance against set SLAsKey Roles Manage

les targets and KPIs. Monitor lead assignment and ensure wrap - up tasks (for example capturing the call outcome and notes) are completed accurately and thoroughly according to procedure. Ensure agent

e audited in accordance with the MiWay QA Scorecard Provide feedback regarding errors identified on calls Ensure that corrections are carried out on policies where errors have been identifiedCompetenc

ling to you as the other way round. Our hiring process is a series of meetings as follows;Recruiter call 30 mins - an introduction to the process and M - KOPAHiring Team call 45 mins - High level intr

inimum of 3 years' experience in selling short term insurance either as a broker agent or tied agentCall center agents not preferred unless they have a minimum of 5 years' experienceAll required regul

ersEnsure that contracts are issued and completed in full and signed by all relevant. Advise Sales, Call Centre, Branch Manager, and Rental Agents of vehicle availabilityEnsure that vehicles are deliv

d team goalsProfessionalPresentableAbility to apply business rules and processesKnowledge And SkillsCall monitoring and assessments and leads support activities(i.e. campaigns)Documents feedback for c

ate the adoption of workforce best practices across markets.Your role will also involve forecasting call center volumes on a weekly, monthly, and quarterly basis using the provided tools, which will i

Outbound Telesales Agent - Channel Dynamix We are looking for driven sales Call Centre agents to join our growing outbound call center on one of various campaigns we are currently running.If you can d

elevant parties are kept informed throughout the guest journey.ResponsibilitiesHandle all emergency calls and messages received after hours, over weekends, and public holidays during a guest stay.Assi

th requests.Understand the agents/guests needs in each booking, if email does not help clarify then call the agent. Design itineraries around company guidelines and product knowledge e.g. area, variet

ing industry Customer Support management experience required including experience in the setup of a call centre Working knowledge of customer service software, databases, and tools Ability to think st

aigns can be optimised from the client perspective. This role will also need to spend time with the call centre to get a sense of how leads are performing, what the blockers are and share insights to

to the Delegation of Authority and service level agreements.Annual renewal of SLAsAbandoned inbound call rate of less than 25% is achieved.Report on inbound and outbound call volumesEnsure 80% average

elevant parties are kept informed throughout the guest journey.ResponsibilitiesHandle all emergency calls and messages received after hours, over weekends, and public holidays during a guest stay.Assi

eduction of business risk and manage the escalation of potential complaintsImproving the quality of call center agents calls, emails, data capture and overall performance for the customers experience

tricsLegal investigative processes (including affidavits)Criminal/SAPS procedures (processing cases)Call centre and sales processesClient complaints processesPersonal attributesTenacity and determinat

Closing Date 2024/04/08Reference Number MOT240328 - 4Job Title Agent: Call Centre | Europcar | BrumaBranch/Department Call Centre - Zulberg CloseJob Type Classification PermanentLocation - Town / City

e all cancellation requests Handle all client queries relating to possible cancellations Ensure all call backs and follow ups are concluded first thing each morning, every day on all pendings If compl

h/ under guidance of the Hearing Hub Manager and RTA (as a supporting role), by considering inbound call volumes, retention tasks, lead volumes, live chat volumes and general seasonality. Manage the C

uest basic information needed in order to process claim - includes written correspondence and phone calls. Evaluate claims based on documentation received including responses from claimant and provide

Plan and assist in conducting of regular quality and risk review procedures Accurate measurement of call and data quality Identify improvement opportunities Provide feedback to individuals and leaders

uest basic information needed in order to process claim - includes written correspondence and phone calls. Evaluate claims based on documentation received including responses from claimant and provide

30% - International and Domestic travel will be required and Approx. 70% time will be spent in the call center dealing with customer complaints and queries. The position is also about telephonic diag