Skills, Qualifications and Experience requirements:
- MCSE, CCNA, Linux LPI, N+, A+ Certifications
- 3 – 5 years solid Linux working experience essential
- Minimum 5 years’ experience as an IT support technician and directly supporting end-users, both face-to-face and remotely, upgrading desktop / workstation and server hardware
- Experience installing, maintaining, and supporting corporate network environments (LAN and WAN)
- Must have own transport
- Fault find iOS, printer and OS user issues rapidly
- Setting up mobile devices (Android and iOS)
- Microsoft Office 365 and Google Suite environments
- VPN setup / support
- Active Directory
- Experience with helpdesk ticketing system such as Zendesk, Heat, Remedy, etc.
- Disaster Recovery
Key Responsibilities
- Be accountable for effecting remote and onsite IT support to all internal and external sites in the recording and resolution of all IT support tickets logged and / or calls taken
- Provide technical support in terms of hardware, software, systems, and administration
- Ensure expected service levels and response times are adhered to
- Follow the company processes to effectively escalate matters with effective resolutions
- Maintain constant communication with end users, engineers, partners, and third-party service providers on all matters that require technical support
- Ensure SLAs are met
- Provide after-hours support
- Responsible for Servers and Systems backup and recovery.
- Software Licensing, procurement and IT asset management
Definite advantage if you have:
- Advanced networking – Firewalls (Sonicwall, Linux IP tables etc.)
- VMware
- Kaspersky Security Center and Endpoint Security
