Customer serviceJob search results in: Finance jobs in Gauteng

luding regulators, suppliers, clients, service providers, business partners and other Absa entities.Customer service and retention action:Make use of the Financial Needs Analysis tool (standardized fo

ng circumstances.Performing under pressure.Deciding & initiating action.Teamwork and cooperationCustomer Service Orientation Who We AreSantam is the market leader in the general insurance industry

d shape our destiny as a proudly African group.Job SummaryTo deliver dynamic virtual end - to - end customer sales and service including fulfillment, resolving customer queries, cross selling and/or u

information to shared services for billings and payments by your teamsProvide accurate and quality customer service and information for all inquiries.Provide timely response to all requests and inqui

ments2 - 3 Years experience in a call centre or client service environment with proven knowledge of customer service principles and practices.Exposure to the Medical Aid or Insurance industry (preferr

t administrative skills Good communication skills (verbal &written) Able to work flexible hours Customer focused Results and Target driven Teamwork and Professionalism Flexibility Ability to multi

s on process initiativesUnderstand the required risk controls within the risk appetite within their customer domainEnsure synergies are enhanced through better group collaborationSupport the operation

ncies Analytical thinking Information seeking Drive for results Initiative Emotional self - control Customer service orientationSkills Computer literate (MS Office package) Client service oriented Neg

in and across the broader team Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)Risk & Governance Identify technical risks and mitig

122Position Objective:The CitiService Officers principle responsibility is to provide after - sales customer support to Citibank N.A. South Africas customers through various mediums of communication,

ial Accounting;Excellent interpersonal and teamwork skills;Structured and detail oriented;Excellent customer service and communication skills;Ability to prioritise work and meet strict deadlines;Good

s appropriate and forward thinking. Collaborate on initiatives / projects. Evaluating and measuring customer satisfaction and other performance outcomes Managing of external and internal relationships

identification, reporting and monitoring of complaint trends in order to drive improve service and customer loyalty in full alignment to the banks customer management strategy and in line with the BU

cialised services teams on all aspects of financial reporting, including working directly with Apex customers to ensure their structures are run efficiently in compliance with the relevant laws and co

inbound/outbound telephonic communication with client base. Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base. Utilises IT syste

e effective serviceEnsure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve

e Quality Assurance Consultant is responsible for Assessing and evaluating the interactions between customer service agents and Santam clients, provide coaching to consultants, escalate urgently to ma

am strive to deliver a best - in - class experience in product support, relationship management and customer communications.The client service team build and support strong relationships with customer

ensure strategy and execution alignment Ensure deviations are managed timeously and delivery meets customer expectations by driving project management standards for all projects Ensure traceability o

advisor?The role of a financial advisor is one that demands utmost professionalism, integrity and a customer - centric approach. An accredited financial advisor commands the respect and trust of those

ectors.This role is also responsible for gaining new clients and retain existing clients by keeping customer satisfaction high, building relationships with clients to understand their business needs a

ding the development and mentoring of more junior team members and providing the highest quality of customer service.Key Responsibilities Working with the assistant manager and associate director, to

anding of their needs by providing service in line with Nedbank standards.Collaborate with internal customers by building relationships to improve customer service delivery and productivity.Compile cl

ting procedures (SOPs).Job DescriptionSales Target : Proactively make self - initiated contact with customers in order to deliver against the required sales targets | Collaboration : Constantly seek t

ectors.This role is also responsible for gaining new clients and retain existing clients by keeping customer satisfaction high, building relationships with clients to understand their business needs a

tively identifies changes or technical enhancements and operational efficiencies needed to increase customer experience and channel performance (e.g. stability and responsiveness).Provides leadership

thersDrives results - Contributing through othersCultivates innovation - Contributing through othersCustomer focus - Contributing through othersTurnaround timeThe shortlisting process will only start

, namely: Accountability, Attitude, Energy, Freedom & Professionalism Innovative thinker with a customer centric mindset and the ability to build relationships.Personal AttributesInterpersonal sav

ailored to the agriculture portfolio. The role is also required to evaluate the creditworthiness of customers and to assess associated collateral offered, while monitoring and analysing portfolio perf

departmental strategy that supports strategic objectives of business.Gather, analyse and interpret customer needs in order to derive IT technical performance levels.Manage performance and development

e will be responsible for developing and executing the sales strategy, driving growth, and ensuring customer satisfaction.Duties And Responsibilities (Include But Is Not Limited To)Develop and impleme

hange managementCOMPETENCIESAnalytical ThinkingInformation SeekingDirectivenessInitiativeFlexibilityCustomer Service OrientationWho We AreSantam is the market leader in the general insurance industry

comprehensive fraud detection strategies and rules that balance fraud loss, cost of execution, and customer experience.Translates strategic plans into tactical and operational plans and processes, en

unts within the portfolio. Identify business inefficiencies and make recommendations to improve the customers experience.Responsible for risk evaluation, pricing and selection / rejection of new and r

and sector value propositions to support golden baskets and enable the acquisition and retention of customers in specific segments and sectors to support the targeted commercial and customer shapes. M

meliness, profitability and accuracy of the underwriting process as well as our service delivery to customers. This position may require occasional travel for business meetings or training.Your Main T

ve the desired optimised state by enabling strategic initiatives that drive the functional strategy.Customer PrimacyPlan and deliver services that create a culture which aims to exceed customer expect

unts within the portfolio. Identify business inefficiencies and make recommendations to improve the customers experience.Responsible for risk evaluation, pricing and selection / rejection of new and r

e effective serviceEnsure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve

ompany. Enhance the image of the company through the continuous delivery of efficient and effective customer service.Key ResponsibilitiesGeneral support to Head: Construction & EngineeringDiary ma

Relational Database such as Oracle Ability to solve complex issues and work independently Superior customer service skills with the ability to accurately identify and understand customer needs and bu

within Sales and Services in order to improve business performance and deliver excellent service to customers and key stakeholders.Drive continuous improvement interventions, process efficiencies and

& benefit impact in TZ (NBC), Botswana, Kenya. Please contact Reward for details.Job DescriptionCustomer service: Deliver customer service at first point of contact | Capturing financial transacti

and fire PERSONAL ATTRIBUTESAnalytical thinkingInformation seekingDirectivenessInitiativeFlexibilityCustomer Service Orientation Who Are WeSantam is the market leader in the general insurance industry

uce costs within area of responsibility. Continuously innovate to promote cost saving opportunities.CUSTOMER CENTRICITYDrive customer service Analyse and assess business requirements to provide timeou

f business drivers. Practical application of knowledge and skills to drive business growth and meet customer needs. Analytical, confident, and competent self - starter with excellent organizational sk

ent on how to manage the account in a way to avoid account incurring an overdrawn balance.Attend to customer concerns or arrangements (inbound calls) direct the clients' queries to the relevant depart

rmation.Demonstrate passion and commitment for excellence.High attention to detail.Approachable and customer/ service - orientated.Excellent communication skills.Core CompetenciesCultivates innovation

m.Key ResponsibilitiesBuilds and maintains a high performing team which consistently delivers a Wow customer experience in terms of care, professionalism, knowledge and technical expertise.Inspires, l

f business drivers. Practical application of knowledge and skills to drive business growth and meet customer needs. Analytical, confident, and competent self - starter with excellent organizational sk

r Literacy Performance monitoring and tuning Behavioural CompetenciesApplied Learning Collaborating Customer Focus Initiating Action Work Standards Managing Work Please contact the Nedbank Recruiting

y wealth managers to enable them to develop and distribute financial products and services to their customers across all major distribution channels.FNZ has a strong blue - chip customer base includin

stigate all claims received in order to prevent possible leakage to the company in the settlement ofCustomer service: Maintain a high level of service to customers (internal and external) according to

onding to their queries and requests in an efficient and timely manner. Make suggestions to improve customer satisfaction by identifying trends in queries and complaints and reporting these to the rel

Engages in dialogue with clients to help the clients with valuable business insights and articulate customer value drivers in light of our value proposition.Conduct Monthly Service Level meeting, and

ic business objectives.Job DescriptionSales Target : Proactively make self - initiated contact with customers in order to deliver against the required sales targets | Collaboration : Constantly seek t

erience in aLaw /regulatory experience (Ideal)Duties And Responsibilities Include But Not Limited ToCUSTOMER SERVICEStakeholder Management Develop and maintain relationships with internal stakeholders

ooking office approvals, credit requests, pricing, etc.; have a thorough understanding of Know Your Customer responsibilities, importance and requirements, and the ability to apply these principles to

n to the account maintenance focusing on sustainable value, optimal productivity and end - to - end customer satisfaction.ExperienceMinimum:5 years experience in a banking environment with some leader

ryptocurrencies: Bitcoin, Ethereum and USDC. Weve processed over $21 billion to date.Over 9 million customers across 40 countries have chosen to hold their crypto wallets on Luno because we offer a de