Customer serviceJob search results in: Finance jobs in Gauteng

development and investigative support to relevant stakeholders.ResponsibilitiesCarry out a range of customer support activities, including handling customer cases and enquiries that are more complex o

elationships Business Acumen Driving for Results Global Perspective Portfolio Management Sustaining Customer Satisfaction Targeting Sales Opportunities Please contact the Nedbank Recruiting Team at +2

iling and maintenance of databasesData Collection and processing of transactionsReporting and AdministrationQuality; compliance and accreditationBusiness ProcessServices knowledgeCustomer Service jobs

levant data from information provided by others, and input it into spreadsheets or standard formats.Customer ManagementAssist with general customer queries and difficult customers. Liaise with auditor

rgets and uphold associated service levels.Deliver exceptional and high quality advice that exceeds customers expectations through proactive, innovative and appropriate solutions.Contribute to a cultu

capturing areas when capacity constraints require.RequirementsMatric At a minimum, a certificate in customer servicing training or call centre skills AND administration skillsComputer literate - basic

gement, integrity and discretionCore CompetenciesCultivates innovation - Contributing through othersCustomer focus - Contributing through othersDrives results - Contributing through othersCollaborates

e effective serviceEnsure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve

ct and look for solutions, not problems? If yes, then MiWay is the place for you!Job DescriptionThe Customer Resolutions Technical Advisor will be responsible for investigation and resolution of compl

ith purpose.Job PurposeInbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and p

rapport with stakeholders.Manage own development by assessing own performance and request training Customer service monitoring and improvements.Compile reports that track progress and guide business

ness, not just the function.Problems solved at the lowest possible level 4.Implement a professional customer interfacing environment by managing teams to respond to and action customer requirements wi

contribute to Bayport Financial Services growth and profitability through the provision of quality customer service and sales in respect of all Bayport products; including the understanding of custom

of buy - inEngage in cross - functional relationships to obtain and to provide work supportDeliver customer experience excellence aligned to Organisational values and service standardsBuild professio

sinesses is advantageous Key duties of the Head of Business:Develop a strategic plan to acquire new customers and expand the bank's existing customer base within its business and commercial banking se

otocol within the motor assessing team. Ensure all precaution done in terms to mitigate any risk of customer dissatisfaction. Ensure to follow process when dealing with all stakeholders, act with fair

s, and grow your career while being part of an organisation with purpose.Job PurposeResponsible for customer policy maintenance by obtaining and capturing information from the relevant parties. Assist

ional Certificate / VocationalKnowledgeMinimum Leadership Best PracticesPeople management principlesCustomer relationship managementHR principles and processesIdeal Capitec Bank Policies, IncludingDis

ht - Contributing through othersCore CompetenciesCultivates innovation - Contributing through othersCustomer focus - Contributing through othersDrives results - Contributing through othersCollaborates

s & Career practice, you will be responsible for identifying new revenue opportunities, driving new customer growth and developing a go - to - market strategy by partnering with senior leadership to r

aborateChallenging WorkingOpportunities to innovateYou Can Be a Match If You HaveDesign and deliver customer service solutions, systems and interactions aligned to Organisational values and service st

ities for growth and development.Core CompetenciesCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates -

al in a team where experts come together and ignite effective change.Are You Someone Who CanDeliver customer experience excellence in own service delivery aligned to Organisational values and service

e operational excellence, business development, and financial performance while delivering superior customer service and innovative logistics solutions.Key Performance AreasStrategic Leadership:Define

in a team where experts come together and ignite effective change. Are you someone who can: Deliver customer experience excellence in own service delivery aligned to Organisational values and service

work - Contributing independentlyCore CompetenciesCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates -

resolving payment queries and complaints, thereby creating a highly efficient, effective and unique customer experience within the banking industry.ExperienceMINIMUM:3 - 4 years Foreign Exchange exper

imultaneously.Ability to proactively address and resolve issues to ensure timely job completion and customer satisfaction.Customer - focused with the ability to identify client needs and provide appro

gClient Service DeliveryUses knowledge of our products to secure end - to - end finalization of all customer interactionsFacilitates problem solution across organizational boundariesResponsible for ma

Quality and accuracy of work delivered both verbally and written, meets both internal and external customer expectations and is complete without errors Compliant in terms of AFFS complaints managemen

ities for growth and development.Core CompetenciesCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates -

al in this role. The Broker Consultant must be aware of and responsive to the needs and concerns of customers.Reporting to the Area Manager, the Broker Consultant role involves business development an

ers in own area of expertise to enable others to improve performance and fulfill personal potential.Customer Relationship Management (CRM)Data Enter customer information that has been gathered through

of buy - inEngage in cross - functional relationships to obtain and to provide work supportDeliver customer experience excellence aligned to Organisational values and service standardsBuild professio

en spent in the Business Banking environment.Experience of managing a complex portfolio of business customers with a service and financial analysis focus.Holding responsibility for client relationship

ities for growth and development.Core CompetenciesCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates -

o drive adoption and consumption of self - service insights and reporting.Creates solutions to meet customer demands.Deliver internal and external customer service excellence through adherence to qual

ith purpose.Job PurposeInbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and p

triesBehavioural CompetenciesCuriosity in ActionDriving InnovationLeading ChangeInspiring ExcellenceCustomer FocusPersevere for ResultsBuilding Organizational TalentEntrepreneurshipFinancial AcumenDri

o day running and maintenance of portfolios by providing a central office - bound contact point for customer service queries/ requests, administration assistance and adding value to clients through th

ent Focus Flexible and adaptable Cultivates innovation Collaboration Delivering results and meeting customer expectations Interpersonal and relationship management Relating and networking Analysing an

ironment that provides innovative risk assurance to individual clients. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our br

in and across the broader team Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)Risk & Governance Identify technical risks and mitigate thes

to reset our future and shape our destiny as a proudly African group.Job SummaryTo deliver dynamic customer service by answering incoming calls timeously, resolving customer queries and upselling oth

o day running and maintenance of portfolios by providing a central office - bound contact point for customer service queries/ requests, administration assistance and adding value to clients through th

for a range of functional areas to increase cost efficiencyDeliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutionsManage the growth of

ects.Assess, analyse and optimise end - to end business processes to improve business efficiencies, customer/employee experience and remove inefficient processes to meet new requirements.Develop new i

ors Degree in Business Management or Accounting or relevant field.Experience in managing high level customer engagement within the Insurance and Financial Services Sector.Experience5+ years experience

arranty products, including scratch and dent policies. The ideal candidate will effectively educate customers on the benefits of these products, deliver exceptional customer service, and consistently

ulatory knowledge Business writing skills Behavioural CompetenciesCommunication Continuous Learning Customer Focus Decision Making Managing Work Quality Orientation Please contact the Nedbank Recruiti

nd review the efficiency and effectiveness of the incidents and problem management processesResolve customer dissatisfaction/complaints by taking ownership of the problemProvide regular reports on del

ies potential risks to clients.o Drives NPS scores by stablising high risk clients through improved customer service.o Coaches and develops current associates guided by Service Team Managers assessmen

iples, tools and mechanisms Client Service Management Behavioural CompetenciesBuilding Partnerships Customer Focus Decision Making Facilitating Change Inspiring others Business Acumen Building Organiz

with purpose.Job PurposeAttend to all incoming calls received on the complaints line. Identify the customer's query and directthe call to the relevant person/department, take messages, capture new di

date, claims adjustments, valuation at risk assessments, contractor rate negotiations, and handling customer complaints.Job ResponsibilitiesClaim ManagementAdvise and provide technical support to Nedb

powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, were helping build a sustainable economy where everyone can prosper. We support a wide ra

rameters. Ensure 95% of claims are finalised on same day as registration Tyre & rim / 90% (Warranty)Customer Administer and authorise claims on the system as per Company Policy and Procedures. Ensure

age analysis of accounts and under general structuresAction queries and reallocations from internal customers timely in the correct reporting period, achieving timeous and accurate month - end and yea

iptionManage administration: Actively interact with Inbound or Outbound consultant to achieve daily customer service quality targets Drive participation in the weekly skills audit tests to improve kno

arning and researching Formulating strategies Planning and OrganisingDelivering results and meeting customer expectations Adapting and responding to change Coping with pressue and setbacks Enquiries T