Customer serviceJob search results in: Finance jobs in Gauteng

to execute predefined objectives as per agreed standard operating procedures (SOPs).Job DescriptionCustomer Experience: To provide service excellence and achieve customer satisfaction | Call Resoluti

n preparing and motivating Credit applications Ideal:Experience of managing a portfolio of business customers with a service and financial analysis focus.Qualifications (Minimum)Bachelor's Degree in C

iptionManage administration: Actively interact with Inbound or Outbound consultant to achieve daily customer service quality targets Drive participation in the weekly skills audit tests to improve kno

o provide and process information in response to queries and requests. Provide the highest level of customer service to all clients taking full responsibility and accountability for the timely resolut

ase of doing business.Accountability & UrgencyBusiness AcumenTeamworkClaims ProcessingQuality DrivenCustomer CentricityDecision - Making and Problem SolvingTeam PlayerRelationship Management and Netwo

al client base while containing costsDevelop tactical strategies with retaining or signing unbanked customer base with a view to improve and increasing profitability.Maintain specialized knowledge on

oping and reporting financial insights, implementing, and managing strategic initiatives to enhance customer interaction and staff satisfaction in order to achieve company targets and objectives. In a

their needs from a people, technology and process perspective, for seamless delivery to clients and customers, and enhancing the customer experience through quality interactions. Key Responsibilities

sales calls in accordance with predetermined schedules, campaigns and targets.Telephonically guide customers through the product offering, pricing, terms and conditions.Provide accurate and efficient

ftware and systems knowledge Research methodology Decision - making process Behavioural CompetenciesCustomer Focus Decision Making Facilitating Change Influencing Innovation Technical/Professional Kno

ts, provide information and insights on policies, additional benefits and up - sell products to the customer.ResponsibilitiesCustomer Management (External and Internal)Help manage customers by carryin

value adding partnership, by providing banking solutions and services to maintain and grow existing customer base. To develop and maintain a portfolio of important revenue generating client relationsh

utbound lead and converting these into sales. Successful consultants offer personalized services to customers and build lasting relationships based on trust, honesty and integrity. They help potential

s with franchisors.To design innovative solutions for franchising and support internal and external customers with effective and efficient processes.ExperienceMinimum:At least 7 yearss experience deal

ience Debt Review experienceQualifications (Minimum)A relevant tertiary qualification in Banking or Customer ManagementQualifications (Ideal Or Preferred)A relevant tertiary qualification in Banking o

s.Competencies requiredAdaptability and FlexibilityBusiness relationsDecision Making and JudgementProcess ManagementAccountability and DependabilityPlanning and OrganisingProblem SolvingCustomer Focus

YOU SUCCESSFUL IN THE ROLE?Establishing a clear operational vision aligned with company values and customer expectations.Setting challenging yet achievable departmental objectives. Clearly communicat

ience Debt Review experienceQualifications (Minimum)A relevant tertiary qualification in Banking or Customer Management Qualifications (Ideal Or Preferred)A relevant tertiary qualification in Banking

rtingFocus on providing optimal services and improving service delivery processes to meet or exceed customer expectationsLead indirect teams by providing a meaningful context, setting performance stan

edge of current market conditions and competitors productsParticipate in product developmentResolve customer and broker complaints and queries Collaborate and work with support units to deliver requir

ales teams.Develop and deliver product training to internal stakeholders, including sales teams and customer service representatives.Conduct competitor analysis to identify market trends and opportuni

ssential in this role. The Hybrid role must be aware of and responsive to the needs and concerns of customers.Reporting to the Area Manager, the Hybrid role involves business development and relations

g/organising skillsGood workshop and meeting facilitation skillsProactive, displays energy and driveCustomer service focusedAbility to complete tasks but also have a holistic viewBe able to work indep

) for Business Bank clients, focusing on sustainable value, optimal productivity and end - to - end customer satisfaction. ExperienceMinimum:2+ years administration/processing experience preferably in

t practice methodologies, thereby increasing the underwriting capabilities of the branches. Provide Customer focus on a national basis.Key ResponsibilitiesUNDERWRITINGUnderwrite/Assess and accept risk

lexibilityBusiness relationsDecision Making and JudgementProcess ManagementAccountability and DependabilityPlanning and OrganizingProblem SolvingCustomer FocusCollaboration and PartneringCommunication

in a team where experts come together and ignite effective change. Are you someone who can: Deliver customer experience excellence in own service delivery aligned to Organisational values and service

information and reporting principles, tools and mechanisms Behavioural CompetenciesApplied Learning Customer Focus Building partnerships Managing Work Quality Orientation Please contact the Nedbank Re

tor and analyse performance metrics and identify areas of improvement; drive initiatives to enhance customer satisfaction and retention as well as staying up to date with industry trends and best prac

upport)Facilitate seamless sales activation, conversion, and fulfilment for new to bank and current customers. Deepen Customer RelationshipsProvide a high level of individualized service to customers

development programs.What will you do?As a Branch Manager, you will be responsible for growing the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of t

int resolution planning and associated service delivery processes, methods and techniques; enabling customer satisfaction, retention and identified growth targets.Job DescriptionManage the complaints

What will you be doing?We are looking for a highly motivated and enthusiastic Customer Success Representative to join our fast - growing team. The candidate needs to be able to demonstrate both a stro

dge UNIX System Admin MVS and UNIX Knowledge Behavioural CompetenciesApplied Learning Collaborating Customer Focus Initiating Action Work Standards Managing Work Please contact the Nedbank Recruiting

et and are individually accountable for achieving results through their own efforts.ResponsibilitiesCustomer ServiceProvide a quality service to customers while identifying opportunities to secure new

ve and efficient.Ensure that you implement and monitor the application of good governance and treat customers fairly (TCF) principles, as well as legislative compliance within the client service teams

and settlement of personal claimsProcess personal claims - Cost - control Efficiency - ProductivityCustomer ServiceRegister personal claims in adherence with SLA.Arrange assessment in adherence with

ions and sub - regions with local market knowledge to support more strategic engagementVoice of the customer: Engage with Go To Market Experts, Account Managers, and customers to support feedback loop

ers in own area of expertise to enable others to improve performance and fulfill personal potential.Customer Relationship Management (CRM) DataEnter customer information that has been gathered through

ut PayJoyPayJoy is a mission - first financial service provider dedicated to helping under - served customers in emerging markets to achieve financial stability and success. We lend through our patent

s and a variety of users to ensure requirements compatibility and userCompetencies Business Acumen. Customer/ Stakeholder Commitment Drive for results.Drive for Results.Impact and Influence.Leads Chan

nsible utilisation of work - related resources.Build and maintain stakeholder relationships.Deliver customer service through adherence to quality service standards.Provide timeous reports on operation

of buy - inEngage in cross - functional relationships to obtain and to provide work supportDeliver customer experience excellence aligned to Organisational values and service standardsBuild professio

cations in AfricaOrganizing the transportation of goods from suppliers to warehouses or directly to customers, ensuring timely delivery. Planning and optimizing transportation routes to minimize costs

urate, minimising errors with processing and quality actions, Delivery of KPI / KRIs in relation to customer contractual terms, taking action to prevent failure, through quality processing, Support, c

form the essential job functions.ExperienceAt least one year of retail banking or related sales and customer service experience preferredAbility to satisfy immediate and unexpected needs, by recommend

ies potential risks to clients.o Drives NPS scores by stablising high risk clients through improved customer service.o Coaches and develops current associates guided by Service Team Managers assessmen

oblem Resolution experience. Where applicable, Foreign experience.Technical / Professional KnowledgeCustomer service principles Product Knowledge Problem solving skills Relationship management Nedbank

nd assessed fully and accurately.AdministrationProduce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims p

uirements, ensuring fairness and accuracy in benefit coverage determinations.CLIENTMaintain quality customer service by promptly addressing members' inquiries and concerns, resulting in enhanced membe

entExcellent Communication/interpersonal skillsAdhering to principles and valuesWorking well in diverse environmentDelivering results and managing customer expectationsOur commitment to transformation

h diverse stakeholders, providing valuable insights and analyses in service of delivering a leading customer experience.Join our team and leverage your unique capabilities to make a palpable impact in

tegicallyCollaborates - Contributing strategicallyCultivates innovation - Contributing strategicallyCustomer focus - Contributing strategicallyDrives results - Contributing strategicallyTurnaround tim

destiny as a proudly African group.Job Summary Provide specialist support in the development of the Customer Strategy for Fraud Solutions. Provide specialist support in the development and implementat

The Customer Success Manager will play a pivotal role in ensuring the successful onboarding, implementation, and ongoing success of our supply chain visibility solutions for clients. This individual w

with purpose.Job PurposeConduct relevant analysis to provide insights, themes and trends to provide customer focused product solutions. Promote new and existing VAPS products through engagement with t

rld scenarios, gain insight into industry best practices, develop an understanding of our products, customer needs, and market trends. Although completion of the Internship does not guarantee full tim

e community and the environment.Relating and Networking: Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of con

sales calls in accordance with predetermined schedules, campaigns and targets.Telephonically guide customers through the product offering, pricing, terms and conditions.Provide accurate and efficient

al candidate will be required to build and maintain relationships with clients, provide exceptional customer service and possess strong negotiation skills. Competitive Remuneration model with attracti