Call centre inbound

Absa. You are possibility.Job SummaryTo deliver high - quality customer service by handling inbound calls related to banking products and services, resolving customer inquiries, and ensuring complianc

eers.co.zaClosing Date: 2025 - 04 - 30About the role Youll be our customers first port of call when they need an appointment for servicing, MOTs or repairs in our network of garages. Our con

s essential for shortlisting.If you pride yourself on efficiency and productivity then this is your calling. Put those people skills to the test and grow your career by applying today!What You Will Do

dle all cancellation requestsHandle all client queries relating to possible cancellationsEnsure all call backs and follow ups are concluded first thing each morning, every day on all pendingsIf compla

ment of the following performance metrics are non - negotiable tbe successful in this role:TelephonyCall Answer Management: compliance with an average of 95% tbe answeredCall Answer Management: 80% of

and listening to them to gain a better understanding of their needs and that ensure that unresolved calls are escalated to the correct stakeholdersKey ResponsibilitiesHandle all inbound & outbound cus

r world class products and services to clients, whilst achieving targets in an inbound and outbound call center environment.What will make you successful in this role?A Client Service Consultant is re

are accurately updated on the system.Summary Summary of the Role Resolving clients queries telephonically and via email/chat with the following criteria: All inbound incidents received through Netadmi

Job DescriptionMaintain and develop internal/client quality standards. Assess support interactions (calls, email, chat messages) based on established quality standards. Accompany evaluations with mean

t relationships, etc.) Opportunity ownership sits with sales, not with technical salesLeading sales call for promotion of Maersk Product Logistics capability to target customer, leveraging their produ

ationships, etc.) Opportunity ownership sits with sales, not with business developmentLeading sales call for promotion of CL products capability to target customer, leveraging their product knowledgeI