Call centreJob search results in: Jobs in Cape Town

administrative matters such as venue sourcing, event proposal, event documentation (event rundown, call - sheet), rooming and transfer listTake on active role in resolving any potential hiccups that

budget, reviews cost saving, initiates and provides input on the training of team leaders. Reviews Call Centre industry benchmarking locally and internationally.What will make you successful in this

customer.Key job responsibilities Delivers weekly assessment of the site performance (inputs) with call - outs on misses to drive adherence to plan Delivers optimal schedule coverage for the and work

of the competition.We're looking for energetic and motivated people to work in our dynamic Fashion Call Centre in the city of Cape Town. Applicants should be able to work shifts and should have acces

to deliver on projects and campaigns Drive the achievement of project and campaign targets Escalate call resolution and provision of project and campaign related answers Manage liaison with project an

usiness objectives.Key Roles and Responsibilities: Contribute to the process of managing tickets or calls logged at the service desk. Ensure all incidents which are logged, are accurately categorised.

Job DescriptionThe Santam Direct Call Centre has a position available for a First Line Manager in the Client Engagement department. The role is based in Bellville, Cape Town.The purpose of this role i

pport service requests. Our IT Support Technician spends their day fielding incoming support chats, calls and online requests on behalf of Amazon Corporate and its subsidiary employees worldwide.Candi

ent including senior/executiveAbility to prioritize in time sensitive environmentAbility to act ethically and with integrity at all timesProactive, assertive, accountable and takes initiative. A 'can

llsAttention to Detail, Persuasion, Working Experience, Computer Literacy, Insurance Industry, Cold Calling, Interpersonal SkillsJob descriptionSenior Sales AgentGetSavvi Health is an exciting, growin

Prefered skillsContact Centers, Afrikaans, Telemarketing, Marketing, Cold Calling, Retail Sales, Sales, Appointment Generation, Debt Collection, Business - to - Business (B2B)Job descriptionOur establ

ing internet banking administration.ExperienceMinimum:2 yrs work experience in a client focussed or call centre type environment Dealing with customer enquiries.Ideal:Experience in a financial or bank

ice to the market.KEY RESPONSIBILITY AREASProvide operational management and support to MHR Oversee Call Centre and Career Centre operationsProvide operational management and support for the MHR Train

ationships, etc.) Opportunity ownership sits with sales, not with business developmentLeading sales call for promotion of CL products capability to target customer, leveraging their product knowledgeI

er to achieve greater customer satisfactionRESPONSIBILITIES: Dispatching of technicians - arranging calls on a day - to - day basis and updating technician calendars on Spark ManageLiaising with more

al but not mandatory.Knowledge of internal and external compliance and governanceSound knowledge of call centre environments preferred. Computer literate (MS Office package) Analytical and thorough/de

hat the highest level of client service is delivered.Main Roles And ResponsibilitiesAnswer incoming calls within service level agreed timesProvide telephonic assistance to client queriesReturn calls t

expect from your first year at IDM:Communication with clients you are helping on an ongoing basis (Call Centre Type Environment)Exposure to the biggest Financial Service Providers, including the big

al but not mandatory.Knowledge of internal and external compliance and governanceSound knowledge of call centre environments preferred. Computer literate (MS Office package) Analytical and thorough/de

nsultants diaries, debit orders and monthly targetsMinimum Requirements Matric Any qualification in call centre or finance would be an advantage 3 - 4 Years in a supervisory role Excellent communicati

nce at a private hospitalPrevious Managed Care experience preferredMust be able to demonstrate clinically - sound, cost - effective decision making that ensures and optimises the clinical outcome of t

aints, queries, requirements.Identify, document, and alert the supervisor of any trends in customer calls, complaints, or requests.Assist with all queries that arise from other departments within the

eractionAvailability work shifts between 3pm to 3am (Essential)ExperienceMinimum 6 months Technical Call Centre experience (Essential)Minimum 6 months experience working in a financial services enviro

desk, Zendesk, Odoo, Salesforce, Zoho, MS Dynamics etc (application support). Good understanding of call centre environments and equipment. Good understanding of basic PC and network routing & tro

Studio to get product shot.Labs teams requirements in terms of data requirements.Customer services| call centre teams for customer coms and issues.Bash Fulfilment team for OTD from stock management an

ency metrics within the business areaMinimum Requirements18 months international or 36 months local call centre experienceCredit ClearCriminal ClearMatric PassLocation:South Africa - Cape Town Atrium,

a vital role in troubleshooting complex network problems that may arise, including network outages, call drops, and data transfer issues. Your technical prowess and familiarity with GSM protocols will

esWhat were looking for:We are looking for a Coordinator to join our dynamic team. The role is physically located in Cape Town reporting to the Order Process Manager. The successful candidate will be

cript tracking report as requested by the dispensary manager and follow up appointments.Assist with call centre scripts and patient service telephone calls.Provide information to individuals in order

er and including AWS Connect Telephony platform. - Strong knowledge/understanding of Amazon Connect call flows, announcements, dial plans, skills, and routing. - EC2 / VPC & General AWS Environmen

d tracking.Customer data maintenance on the back - office.Open new customer accounts from online leads.Passing leads to the correct channels.Assisting inbound call centre with enquiries when necessary

ay of driving customer delight, by placing our customers at the heart of everything that we doUsing call centre systems competently to keep both customers accounts and own records accurately updatedAc

expect from your first year at IDM:Communication with clients you are helping on an ongoing basis (Call Centre Type Environment)Exposure to the biggest Financial Service Providers, including the big

ilization and service levels. Workflow Analyst should also react to changes in daily/weekly/Monthly call volumes and handling times by determining the required staffing level changes to ensure deliver

ehicle status updatesVehicle type updatesVehicles settings supportEvent Queries / UpdatesUpdating / Removing Incorrect Behaviours SelectedAdding Behaviours for company Events received from Call Centre

mpt response to queries, develop relationships and making appropriate recommendationsAnswer inbound calls, emails and leads from prospective customers in an efficient manorProactively follow up with p

cal support service requests. Our IT Support Associate I spends their day receiving incoming chats, calls, and online requests from Amazon Corporate and its subsidiary employees worldwide. The success

ou.Our Customer Service team is a busy and fast paced department who handle a high volumes of phone calls and solve a wide range of queries from our Customers and Transport Partners based in the UK an

that quality and compliance standards are maintained. Ensuring that the productivity targets for a call and email monitoring are met as per internal service level agreements. Ensuring that the qualit

cript tracking report as requested by the dispensary manager and follow up appointments.Assist with call centre scripts and patient service telephone calls.Provide information to individuals in order

nd quality practices to deliver valuable and current quality insights. Actively support the Head of Call Centre Operations to coach and support the Call Centre in implementing learning and capability

ss, and implement strategies for improvementEnsure service level excellence by effectively managing call volumes, response times, and customer satisfactionMentor and develop tenured agents, fostering

letion of cases to clients/funds/management by telephone or in writing. Handles requests for urgent call backs to clients when required. Communicates completion of cases to clients/management by telep

expect from your first year at IDM:Communication with clients you are helping on an ongoing basis (Call Centre Type Environment)Exposure to the biggest Financial Service Providers, including the big

expect from your first year at IDM:Communication with clients you are helping on an ongoing basis (Call Centre Type Environment)Exposure to the biggest Financial Service Providers, including the big

ntegrated into the overall customer services processes to best support a great customer experience. Call Centre Leadership & Performance Management: To ensure that the Operational Support environm

quivalent NQF4 qualification. Post matric qualification equivalent of NQF 5. At least 1 years Sales Call Centre working experience. Candidate must have the aptitude to become Fit and Proper as per the

Minimum Experience5 years experience in a Labour/Industrial Relations positionExperience within the Call centre/ BPO will be to your advantage.Large/complex union negotiationsMulti - union experienceB

address customers needs and concerns. Graduate in the finacial sectorPrior customer service and/or call center experience a plusQualificationsMinimum RequirementsMatric/Grade 12Minimum 2 - 4 year of

tomer satisfaction and efficiency metrics within the business areaRequirment18 months international call centre /36 months local call centre experienceLocation:Cape Town, South AfricaTime TypeFull tim

tely in South Africa. You will work with a CRM development team who are a group of motivated, technically skilled individuals creating a Microsoft Dynamics solution for our call centre of almost 1000

anner.Manage escalated admin and other requirements from service providers for clients.Assists with call centre in - bound and out - bound client calls.Provide timeous feedback and resolution.Keep ong

Mutual!Job DescriptionThis is a sales management role that manages a team of sales consultants in a call centre. This role drives telephonic sales with Sales Consultants through outbound campaigns (ne

tional to administrative work, this position will required 3 evening shifts per week taking inbound calls from the US.What you will be doing: Ensure that all outstanding pre - departure paperwork and

r against customer and business expectations.Key Responsibilities:Managing the daily running of the call centre, including effective execution of the resource planApplying call centre strategies to op

and verbal feedback, according to set standards Follow - up on customer complaints Log all incoming calls on a Customer Feedback CRM system, according to set guidelines Ensure all captured information

products cover the full investment spectrum: active and passive; single and multi - manager both locally and internationally. Our active funds range are managed according to our pragmatic value inves

Duties & Responsibilities Log CallsLog calls accurately on the system.Log caller details, location (Building) details and fault details.Categorise calls, prioritise and assign calls.Note all relev

ience (Desirable)Quantifiable experience in managing off - shore contact centre portfolios. (Specifically, UK experience is preferred.)Experience in collections and/or credit management will be a dist

We have an amazing new career opportunity for a VIP Call Centre Host to join a leading online casino and work remotely in South Africa. They look for people who take pride in their work, who want to g