Call centre trainingJob search results in: Jobs in Johannesburg

chemes risk., Requirements, Grade 12 orTertiary degreeExperienceIf grade 12, minimum of 2 years for call centre experience requiredComputer literacy (MS Office)Disease risk management experienceSoft s

You'll Be DoingYou'll be trained to:Be the first point of contact for customers, handling incoming calls with confidence and professionalismListen, understand and resolve customer queries and complai

hefstroom.Purpose Of The RoleThe Escalations Support Agent is a shift basis role in customer facing call centre. The agent will work with complex customers and handle escalation from failed first cont

SALES ADVISER CAPE TOWN/JOHANNESBURGThe Santam Direct Call Centre is currently recruiting Sales Adviser(s) to join our talent pool for future vacancies within the team. Successful candidates will be c

oller.Communicate late arrivals with transport Controllers. Daily Logistics Capacity PlanningManage call - offs from suppliers and react timeously when availability is at risk.Raise critical issues (H

Relationship Management (CRM), Computer Literacy, Inbound Marketing, Sales ProcessesJob descriptionCall Centre AgentLocation: Sunderland Ridge, Centurion, Pretoria, GautengSalary: R5, 500 R9, 500 per

rocessedReconciliation of Commercial ops related suspense accountsManual standing order instructionsCall back of payment instructions for authenticity against the risk of frauds as guided by the FTOSC

ovide support to our internal and external Customers.Your Responsibilities Will Include To telephonically resolve general service queries from internal and external customers Conduct service request a

ld a deep understanding of customer requirements and business processes. Investigate queries methodically and systematically to narrow down root causes. Prepare clear, structured responses that outlin

Absa. You are possibility.Job SummaryTo deliver high - quality customer service by handling inbound calls related to banking products and services, resolving customer inquiries, and ensuring complianc

Job description: Core Description Responsible for managing the Call Centre SLA in accordance with standard processes and procedures, manage problems and identification of SIPs and CSIs, P1 and P2 inci

Role PurposeManage and motivate the Call Centre team in order to deliver an excellent client experience and support the achievement of sales targets.RequirementsMinimum entry level qualification equiv

erm relationships with customers.ResponsibilitiesCustomer Relationships DevelopmentConnect and make calls (by telephone or in person) to allocated customers to develop new relationships, develop rappo

may arise. Additionally, you may also be involved in providing training and guidance to clients and Call Centre Representatives on the proper usage and optimization of cash management devices. Overall

Agreements (SLAs) are achieved. To ensure that customer expectations are met or exceeded within the call centre and the help desk teams.Responsible for ensuring the staff are meeting and exceeding def

are accurately updated on the system.Summary Summary of the Role Resolving clients queries telephonically and via email/chat with the following criteria: All inbound incidents received through Netadmi

budget, reviews cost saving, initiates and provides input on the training of team leaders. Reviews Call Centre industry benchmarking locally and internationally.Minimum Qualification Required Grade 1

al Qualifications - NQF LevelMatric / Grade 12 / National Senior Certificate Preferred QualificationCall Centre Management Certificate.Minimum Experience Level3 - 5 years experience in collections / f

UNITY TO GET ON THE CAREER LADDER.ITS AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHERWhy do people call us the worlds most international company? Is it because we operate in more countries than any o

ek on - siteThe ideal candidate will have 2 - 5 years of outbound sales experience, preferably in a call centre or customer - facing role within the software technology sector. A demonstrated history

in order to improve delivery and cost efficienciesDefine and agree service level of operational and call centre support - including support and maintenance, application health and stabilityEscalate pr

partners and clients coming into the Admed front office, primarily through the inbound and outbound call centre. Additionally, provide support in mailbox coordination and data capturing areas when cap

d by and a fully - fledged subsidiary of Vodacom Infinity Services Partner Company is looking for a Call Centre Supervisor to lead a group of team leaders to ensure end to end customer resolution and

l Group is one of the worlds largest travel companies with over 12, 000 employees globally - who we call Flighties. With over thirty brands under our family tree and headquarters in more than twenty c

tomer. Briefing and driving the relevant departments, e.g. Marketing, Sales Campaigns, Training and Call Centre to ensure that all functions achieve the required objectives Assist on a need basis in r

Internal)Help manage customers by carrying out standard activities and provide solutions for first call resolution and completion of customer request and executed according to the required standard.C

deliver on projects and campaigns. Drive the achievement of project and campaign targets. Escalate call resolution and provision of project and campaign related answers. Manage liaison with project a

t each card to meet quality standards before client distribution.Delivery Coordination:Log delivery calls initiated by the Call Centre.Follow up with Operations for timely and accurate delivery of car

providing information / demonstration on how to create a money transfer on their phonesContact the Call Centre to assist customers who have issues (i.e. OTP)Issue new card if a customer has been bloc

FAISED recognised qualification (NQF 5)Required Minimum Work Experience1 to 2 years experience in a Call Centre environment1 year experience in Financial Services Industry will be an advantageExperien

Internal)Help manage customers by carrying out standard activities and provide solutions for first call resolution and completion of customer request and executed according to the required standard.

Our established company is expanding, and we are looking for full - time Telemarketers / Call Centre Representatives for our call centre based in Midrand - International Business Gateway. As a te

t Recruiter: Lebohang MonateAdvert closing date: 18/04/2025Job FamilySales and ServicesCareer StreamCall Centre (Service)Leadership PipelineManage Self: TechnicalJob PurposeTo provide professional and

Job title : Supervisor : Call Centre (2675)Job Location : Gauteng, CenturionDeadline : April 06, 2025Quick Recommended LinksJobs by LocationJob by industries Minimum RequirementsMatricTwelve months or

partners and clients coming into the Admed front office, primarily through the inbound and outbound call centre. Additionally, provide support in mailbox coordination and data capturing areas when cap

ence in a senior human capital role covering all areas of the functionHC Management experience in a call centre/contact centre environment will be advantageousAbility to travel (domestic travel)Manage

complaint issues arising within the PPS Mutual South African Operations team servicing PPS Mutual locally and from Australia. As a Compliance and Complaints Specialist sitting within the PPS Mutual Op

ttend to all VIP projects, VIP Business Key Managers, VIP Customers and Brokers / Business partners calls and emails.Assist VIP clients and VIP brokers in resolving queries via telephone and email.Adh

l Group is one of the worlds largest travel companies with over 12, 000 employees globally - who we call Flighties. With over thirty brands under our family tree and headquarters in more than twenty c

ew information that can assist the team to enhance their knowledgeBuild relationships with Finance, Call Centres and banking teams as well as external teams to ensure optimal resolution of escalations

grow your career while being part of an organisation with purpose.Job PurposeAttend to all incoming calls received on the complaints line. Identify the customer's query and directthe call to the relev

uest basic information needed in order to process claim - includes written correspondence and phone calls. Evaluate claims based on documentation received including responses from claimant and provide

Description To effectively guide and lead a team of call centre agents by attending to their needs from a people, technology and process perspective, for seamless delivery to clients and customers, an

UNITY TO GET ON THE CAREER LADDER.ITS AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHERWhy do people call us the worlds most international company? Is it because we operate in more countries than any o

hysics Department DescriptionNational Institute for Theoretical and Computational Sciences (NITheCS)Call for Applications: Heads of NodesThe National Institute for Theoretical and Computational Scienc

ere is enough staff in place to meet the fluctuating demands of clients by effectively interpreting call volumes, ad hoc projects, and month end activitiesAssists with client escalations, complaints,

ducation Matric (Required)Experience3 or more years Financial Services industry experience within a call centre environment (Essential); STI experience (Essential); 2 or more years Claims Experience (

rs experience in experience in insurance / financial / legal environment (Essential); Experience in call centre environment (Advantageous).Think you have what it takes to be part of an unstoppable tea

We are hiring a Call Centre Team LeaderThe Call Centre Team Leader is responsible for overseeing and managing a team of call center agents to ensure optimal performance, customer satisfaction, and ach

ble for:Leading a Team of Champions: Recruiting, training, coaching, and motivating a large team of call centre agents to provide exceptional sales performance and customer service.Driving Performance

ular business hours. The position involves working closely with security teams and may require on - call duties during emergencies. Drivers license and own vehicle required Travel will be required.Rem

and closing deals.The ideal candidate has 3 - 5 years of outbound sales experience preferably in a call centre or customer facing environment, a proven track record of meeting targets, and familiarit

otivated, and disciplined.Experience:Minimum of 2 years in New Business Acquisition, including cold calling.Experience in a service - oriented industry and managing client relationships.Call Centre ex

les targets and KPIs. Monitor lead assignment and ensure wrap - up tasks (for example capturing the call outcome and notes) are completed accurately and thoroughly according to procedure. Ensure agent

ncing customer satisfaction. Familiarity with working in settings governed by SLAs. Experience with call centre technologies and software, including ERP and ticketing systems. 2+ Years of experience i

rs in a customer service, retentions or financial services environment (Essential); Experience in a call centre environment (Essential); Experience in a collections environment (Advantageous). 1 - 3 y

vice target achievement with consultantAdministratively support Consultant on all planned marketing calls - to follow through in support.Understanding of all available reports such as Power BI, lapse

: SandtonPurpose Of The JobThe purpose of this position is to provide / lead training. Also manager call / BO transaction monitoring team who will be responsible for monitoring calls, giving feedback

levant partyRequired Knowledge And ExperienceMinimum 1 - 2 year experience in Office administration Call Centre experiencewillbe beneficialEducational RequirementsMatric or equivalent / Legal / Para L

ersEnsure that contracts are issued and completed in full and signed by all relevant. Advise Sales, Call Centre, Branch Manager, and Rental Agents of vehicle availabilityEnsure that vehicles are deliv