Customer serviceJob search results in: Finance jobs in Gauteng

Assess the merits of motor vehicle accident claims in order to identify a possible recovery for the customer and claims business.ResponsibilitiesWork Scheduling and operational complianceOrganize own

to query outstanding payments and escalate to the next level of collection if required. May provide customers with essential and information regarding products and services. Predictive dialling may be

rRespectWilling to go the extra mile/ do the extraordinaryOwnershipHonestyWilling to learnEnthusiasmCustomer orientatedApproachableBusiness orientatedCreativeAttention to detailFlexiblePassion for cus

et and are individually accountable for achieving results through their own efforts.ResponsibilitiesCustomer ServiceCarry out standard customer service activities and handle simple customer inquiries.

dustry that may have an impact on the Business Advantage.Accountability: Stakeholder Management and Customer Service Build strong relationships with existing as well as with new clients Build and main

hnical expertise with strong business acumen. The ideal candidate will have extensive experience in customer onboarding processes and the ability to decompose complex business problems into implementa

greements Consumer behaviour Client service management Diversity management Behavioural CompetenciesCustomer Focus Communication Earning Trust Coaching Delegation and Empowerment Building Partnerships

usiness continuity by having processes and systems in place to support all activities.Meet internal customer requirements to ensure adherence to service level agreements.Build and maintain relationshi

ks Internet Banking and Mobile Banking services.ExperienceMinimum:1 - 2 years inbound contact centreCustomer service experienceQualifications (Minimum)Grade 12 National Certificate / VocationalQualifi

dApply ByWe're on the lookout for energetic, self - motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below: To see what life

ney, to reset our future and shape our destiny as a proudly African group.Job SummaryThe Executive: Customer Onboarding is a pivotal role within the organization, reporting directly to the Chief Opera

sed and promoted throughout this area.Collaborate on initiatives / projectsEvaluating and measuring customer satisfaction and other performance outcomes.Design and develop QA templatesCompletes evalua

ing for an independent technical job with a lot of freedom? Do you like visiting a great variety of customers all around the country? Do you want to be part of an internationally renowned organisation

in 18 countries and products in 16 regions. Were hungry to move faster, ship better product for our customers and grow our user base. We believe in high autonomy, and we want people who are looking to

ding and maintaining relationships with internal and external stakeholders.ResponsibilitiesClient & Customer ManagementHandle queries from internal and external customers within set SLAs and in line w

nt software and systems knowledge Decision - making process Business Acumen Behavioural CompetenciesCustomer Focus Decision Making Active Learning High - Impact Communication Managing Work Technical/P

ities for growth and development.Core CompetenciesCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates -

rough othersCourage - Contributing through othersCultivates innovation - Contributing through othersCustomer focus - Contributing through othersTurnaround timeThe shortlisting process will only start

8o, what would you, as a Travel Consultant do? You will forge long - lasting relationships with our customers, partners and suppliers. We take our targets seriously, and we have fun with them! If youv

uously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery. Drive client service delivery goal achievement in line with predefined standards i

nturion.JOB DESCRIPTIONDuties and Responsibilities: Deliver exceptional client service that exceeds customers expectations by being proactive, innovative, and identifying the appropriate distribution

n the African opportunity and our diverse talent reflects this.Job DescriptionnaProvides a positive customer experience by being helpful and sensitive to customer needs, managing expectations and prov

oblem Resolution experience. Where applicable, Foreign experience.Technical / Professional KnowledgeCustomer service principles Product Knowledge Problem solving skills Relationship management Nedbank

sing clients' insurance needs, recommending suitable insurance solutions, and providing exceptional customer service. Initiate the customer relationship and meet various KPIs. Connect with the custome

ulatory knowledge Business writing skills Behavioural CompetenciesCommunication Continuous Learning Customer Focus Decision Making Managing Work Quality Orientation Disclaimer Preference will be given

vy - Contributing through othersCore CompetenciesCultivates innovation - Contributing through othersCustomer focus - Contributing through othersDrives results - Contributing through othersCollaborates

nce would be an advantage.Knowledge And SkillsStrong communication skills (written & verbal).Strong customer service skills.Service driven, with a focus on accuracy and quality of information delivere

cross sell to existing portfolio; as well as the acquisition of new to bank high revenue commercial customers in order to create and increase revenue and maximize economic profit to achieve the banks

c, able to work with high volumes of pressureHighly client focused with good interpersonal skills. (Customer Service)TeamworkHigh stress tolerance and resiliencePassion for adding value to clients thr

community and the environment. Relating and Networking: Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of con

streamline processes, and implement cost - saving initiatives without compromising service deliveryCUSTOMER CENTRICITY Levels and quality of service delivery as experience by internal & external stak

rements2 3 Years experience in a call centre or client service environment with proven knowledge of customer service principles and practices Exposure to the insurance industry (preferred), 2 3 years

tact management whilst maintaining high quality standards and ensuring long term relationships with customers.ResponsibilitiesCustomer Relationships DevelopmentConnect and make calls (by telephone or

ities for growth and development.Core CompetenciesCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates -

ciesCommunication Energy Building Trusting Relationships Managing Work Sales Disposition Sustaining Customer Satisfaction Disclaimer Preference will be given to candidates from the underrepresented gr

nformation. Collaborate with senior personnel in performing risk assessments to determine impact on customer business processes and systems downtime. Implement system changes across large, complex and

the relevant stakeholders or service providers.Engages in service center escalations to enhance the customer experience, demonstrates quick thinking, and consistently maintains a positive ambassadoria

s planning Policy & Procedural Knowledge Behavioural CompetenciesDriving Innovation Business Acumen Customer Focus Continuous Improvement Decision Making Building Customer Relationships Please contact

nds operational teamsDesign and Implementation of TOMContinuous process improvement (automation and customer experience)Key projects (Tax, Data Clean up, Finance Operating System, etc)Vendor Managemen

s insights driven and behaviourally aware, through curated, personalised and inclusive products and customer experience.What You'll Achieve In The First 12 MonthsWe have all the data we need to unders

accreditation standardsConduct efficient administrationOptimising work processesPersonal AttributesCustomer ServiceTeam SupportCommunicates effectivelySituational AdaptabilityAction OrientedOur commi

hnical expertise with strong business acumen. The ideal candidate will have extensive experience in customer onboarding processes and the ability to decompose complex business problems into implementa

estor relations strategyStrategic business intelligenceStrategic leadership and engagementStrategic Customer Service and ManagementPersonal AttributesStrategic mindset - Contributing through othersPer

nt service.Provide regular reports on the delivery of services against agreed timelines and overall customer targets.Collate all Section 14 process documentations, accurately and timeously prepare for

ut PayJoyPayJoy is a mission - first financial service provider dedicated to helping under - served customers in emerging markets to achieve financial stability and success. We lend through our patent

materials.Build and maintain strong relationships with channel and agency teams.Collect feedback or customer insights from channel partners and customers to refine marketing strategies.Implement chang

d team contributes to the availability of services, the security and regulatory compliance, and the customer experience associated with the domain.To manage the guarantees of reliable, agile and conti

maintaining broad product and industry knowledge in order to effectively and accurately respond to customer queries.Ensuring Service Level Agreements are met and exceeded at all times.Providing first

nalize your application by clicking apply belowPurpose StatementTo process, investigate and resolve customer complaints and queries in an efficient manner To provide a high level of service and improv

ities for growth and development.Core CompetenciesCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates -

the African opportunity and our diverse talent reflects this.Job DescriptionnaTo provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and prov

g skills Cluster Specific Operational Knowledge Behavioural CompetenciesEarning Trust Collaborating Customer Focus Decision Making Initiating Action Work Standards Managing Work Please contact the Ned

attitudeRefrain from office gossipCore CompetenciesCultivates innovation Contributing independentlyCustomer focus and Client - service oriented Contributing independently.Drives results Contributing

up with action owners for open itemsExperienceRequired Experience & Skills Life Insurance Knowledge Customer Service or Complaints management experienceSkills Required Strong Administrative Listening

minimum of 4+ years in Call Centre management to lead our team in delivering secure and exceptional customer service in the financial services industry. The role involves managing a team of 100 Custom

gh the vehicle claim life cycle. Accurate quantification, identification and validation of vehicles.Customer Service Provide a quality service to customers Dealing with complex queries and investigati

hnical expertise with strong business acumen. The ideal candidate will have extensive experience in customer onboarding processes and the ability to decompose complex business problems into implementa

in one of Africa's leading insurance companies.The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound fina

clients to negotiate payment plans, provide thoughtful solutions to disputes, and ensure excellent customer service. Mobalyz has been revolutionizing the way finance operates within the mobility sect

re client account status are correct by checking the account history details on the system.Keep the customer profile updated by site visit, sending letters, statements and attach proof on the profile.