Call centre manager

Drivers Code 10 - 14 With Valid PDP•Security Officers•Logo Driver•Office Work (Receptionist, Admin, Call Centre, Data Capture, HR, Accountant, Office Assistant)•Safety Officer•SHE Rep•Occupational Hea

ntract Grade 12 qualification or relevant tertiary qualification 3 years’ experience in Collections Call Centre Minimum 2 year supervisory experience Knowledge of NCA requirements pertaining to collec

h IT systems and guest - service procedures. Maintain full knowledge of the Property Management and Call Centre computer systems. OperationsSupervise the functioning of all departmental employees, fac

ooking for an experienced team leader with a minimum of 1 years management experience for a leading call centre in Durban. Job requirements: Must have Debt Counselling experience Mature, with the abil

mpt response to queries, develop relationships and making appropriate recommendationsAnswer inbound calls, emails and leads from prospective customers in an efficient manorProactively follow up with p

ManualsBriefing and driving the relevant departments, e.g. Marketing, Sales Campaigns, Training and Call Centre to ensure that all functions achieve the required objectivesLEARNING AND GROWTH Take own

ManualsBriefing and driving the relevant departments, e.g. Marketing, Sales Campaigns, Training and Call Centre to ensure that all functions achieve the required objectivesLEARNING AND GROWTH Take own

mpt response to queries, develop relationships and making appropriate recommendationsAnswer inbound calls, emails and leads from prospective customers in an efficient manorProactively follow up with p

ed (Grade B)Valid Drivers LicenceConversant in SAIDSA requirementsDutiesPlan and manage the service calloutsLiaise with clients with regards to technical and account queriesMeeting Field Force Transfo

ng client escalations.To thrive in this role, you must be comfortable working in a metrics - driven call centre environment as part of a structured day. You have a way with clients and the people that

g client escalations. To thrive in this role, you must be comfortable working in a metrics - driven call centre environment as part of a structured day. You have a way with clients and the people that

ng client escalations.To thrive in this role, you must be comfortable working in a metrics - driven call centre environment as part of a structured day. You have a way with clients and the people that

ng client escalations.To thrive in this role, you must be comfortable working in a metrics - driven call centre environment as part of a structured day. You have a way with clients and the people that

Minimum Requirements:Relevant certificates (desired)1 - 3 yearsCustomer relations Telephonic salesCall centreTechnical support AdministrationCold CallingWorking within a digital environmentCRM system

ANS*SECURITY OFFICER*OCCUPATIONAL HEALTH & SAFETY*OFFICE CLEANERS*MACHINE OPERATOR*DATA CAPTURE/CALL CENTRE WE REQUIRE THE FOLLOWING DOCUMENTS FROM INTERESTED CANDIDATES: • CHECK/OWN SAPS CLEARANC

le data driven decisions with a focus on continuous improvement. Experience in managing agents in a call centre.KnowledgeStrong knowledge of Individual risk products and benefits.CompetenciesCommunica

le data driven decisions with a focus on continuous improvement. Experience in managing agents in a Call CentreKnowledgeStrong knowledge of Individual risk products and benefits.CompetenciesCommunicat

SECURITY OFFICER *OCCUPATIONAL HEALTH & SAFETY *OFFICE CLEANERS *MACHINE OPERATOR *DATA CAPTURE/CALL CENTRE • CHECK/OWN SAPS CLEARANCE CERTIFICATE NOT OLDER THAN 3/6 MONTHS •CV WITH CONTACTABLE RE

SECURITY OFFICER *OCCUPATIONAL HEALTH & SAFETY *OFFICE CLEANERS *MACHINE OPERATOR *DATA CAPTURE/CALL CENTRE • CHECK/OWN SAPS CLEARANCE CERTIFICATE NOT OLDER THAN 3/6 MONTHS •CV WITH CONTACTABLE RE

SECURITY OFFICER *OCCUPATIONAL HEALTH & SAFETY *OFFICE CLEANERS *MACHINE OPERATOR *DATA CAPTURE/CALL CENTRE • CHECK/OWN SAPS CLEARANCE CERTIFICATE NOT OLDER THAN 3/6 MONTHS •CV WITH CONTACTABLE RE

SECURITY OFFICER *OCCUPATIONAL HEALTH & SAFETY *OFFICE CLEANERS *MACHINE OPERATOR *DATA CAPTURE/CALL CENTRE • CHECK/OWN SAPS CLEARANCE CERTIFICATE NOT OLDER THAN 3/6 MONTHS •CV WITH CONTACTABLE RE

NS *SECURITY OFFICER *OCCUPATIONAL HEALTH & SAFETY *OFFICE CLEANERS *MACHINE OPERATOR *DATA CAPTURE/CALL CENTRE • CHECK/OWN SAPS CLEARANCE CERTIFICATE NOT OLDER THAN 3/6 MONTHS •CV WITH CONTACTABLE RE

aler Management experience of minimum 1 year Minimum of 3 years experience in the interpretation of call centre analysis Proven record of formulating strategies and ability to effectively analyse busi

SECURITY OFFICER *OCCUPATIONAL HEALTH & SAFETY *OFFICE CLEANERS *MACHINE OPERATOR *DATA CAPTURE/CALL CENTRE • CHECK/OWN SAPS CLEARANCE CERTIFICATE NOT OLDER THAN 3/6 MONTHS •CV WITH CONTACTABLE RE

damentals and performance managementClient service delivery modelsBasic data analytics and reportingCall centre environments and telephony systemsImplementation and rollout strategies for telephony pl

SECURITY OFFICER *OCCUPATIONAL HEALTH & SAFETY *OFFICE CLEANERS *MACHINE OPERATOR *DATA CAPTURE/CALL CENTRE • CHECK/OWN SAPS CLEARANCE CERTIFICATE NOT OLDER THAN 3/6 MONTHS •CV WITH CONTACTABLE RE

SECURITY OFFICER *OCCUPATIONAL HEALTH & SAFETY *OFFICE CLEANERS *MACHINE OPERATOR *DATA CAPTURE/CALL CENTRE • CHECK/OWN SAPS CLEARANCE CERTIFICATE NOT OLDER THAN 3/6 MONTHS •CV WITH CONTACTABLE RE

Drivers Code 10 - 14 With Valid PDP•Security Officers•Logo Driver•Office Work (Receptionist, Admin, Call Centre, Data Capture, HR, Accountant, Office Assistant)•Safety Officer•SHE Rep•Occupational Hea

SECURITY OFFICER *OCCUPATIONAL HEALTH & SAFETY *OFFICE CLEANERS *MACHINE OPERATOR *DATA CAPTURE/CALL CENTRE • CHECK/OWN SAPS CLEARANCE CERTIFICATE NOT OLDER THAN 3/6 MONTHS •CV WITH CONTACTABLE RE

: SandtonPurpose Of The JobThe purpose of this position is to provide / lead training. Also manager call / BO transaction monitoring team who will be responsible for monitoring calls, giving feedback

To strategically oversee and ensure the effective execution of office, furniture, and vehicle maintenance operations, with a focus on optimising turnaround times, operational efficiency, and complianc

es (NPS) are achieved by delivering exceptional customer service through timeous communication, one call resolution and effective scheduling.Enforce compliance to standard business practises and proce

s for commission claims Liaison (tenants, clients, brokers, public & community)TenantsMonitoring of Call Logging system - logging, follow - up, reports, trends, query resolution Active use of the syst

The Durban ICC is calling for suitable candidates to apply for the position of risk manager. Job responsibilities: Incumbent will be required to manage all Durban ICC's security related matters and ov

onDescribe process of data cleansing and adjustmentsIdentify business factors that has an impact on call volumes and patternsDescribe contact routing options and the impact it has on data collection a

s effectivelyAbility to manage marketing partners and suppliers effectivelyAbility to think strategically, define problems, collect data, establish facts, and draw valid conclusions.Ability to solve p

UNITY TO GET ON THE CAREER LADDER.ITS AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHERWhy do people call us the worlds most international company? Is it because we operate in more countries than any o

They are both already accomplished in the fundamental attributes of Solution Selling, which are typically:Well versed in probing skills, able to uncover a Need, Pain, or something to be Gained (NPG)Th

nt, Inbound Contact Centre, and Warehouse teamsDrive sales - led customer experience outcomesEnsure call quality, compliance, and operational accuracyUse data and insights to identify performance gaps

ion of deliverables within the agreed deadline.Where possible, join sales in initial client scoping call to fully understand client requirements and aid discovery.Provide insights leveraging knowledge

nowledge of relevant regulatory and compliance requirements.Knowledge of the operational running of call and service centers.Relevant product knowledge.Knowledge of complaints handling processes and p

rations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi - shore, multi - language programs offer safe, secure i

ular business hours. The position involves working closely with security teams and may require on - call duties during emergencies. Drivers license and own vehicle required Travel will be required.Rem

ur earth moving machinery courses help our customers to become proficient on the following machines call + 27769563077 or 0137522465 When our students sign up they receive:• FREE ACCOMMODATION• 10% Di

ere is enough staff in place to meet the fluctuating demands of clients by effectively interpreting call volumes, ad hoc projects, and month end activitiesAssists with client escalations, complaints,

s engineer, cloud architect or in a similar role Practical knowledge of 5G network architecture and call - flows and experience in troubleshooting 5G networksAmazon is an equal opportunities employer,

rvice. If you feel you fit the profile please feel free to apply and attach to your application all your qualifications to support your application. or you can call me on 011 436 1917 or 063 808 5902

vice. If you feel you fit the profile please feel free to apply and attach to your application all your qualifications to support your application. or you can call me on 011 436 1917 or 063 808 5902

vice. If you feel you fit the profile please feel free to apply and attach to your application all your qualifications to support your application. or you can call me on 011 436 1917 or 063 808 5902

pply and attach to your application all your qualifications to support your application. or you can call me on 011 436 1917 or 063 808 5902 NB: Preference will be given to candidates living with Disab

d by Company Experience in the Automotive Glass industry or Building glass will be preferred. If you meet the requirements please forward your CV with contactable references via email or call Josef.

irements based on business needs and budget. Analyze trends and make recommendations in relation to call volume, shrinkage, attendance, and attrition.Provide a road map for individual and collective d

ationships, etc.) Opportunity ownership sits with sales, not with business developmentLeading sales call for promotion of CL products capability to target customer, leveraging their product knowledgeI

incidents in accordance with the customers contractual SLAs (Service Level Agreements) Provide on - call support and weekend maintenance duties as requiredRequirements Minimum experience required: 10

GROBLERSDAL MEDICAL CENTRE HOSPITAL looking for internship and job opportunities for following post which are available. NURSING Maternity Casualty Cleaners Enrolled nurse Axillary nurse Professional

olled nurse Axillary nurse Professional nurse General work Laundry Requirements : Grd 10/12 Contact manager director for Inquirie : Mr Maake @ 0/0828127241. WhatsApp number is/0839838150. To send your

thin our team for a Technical Support Team Leader within our Meadowdale team.Line Manager: National Call Centre ManagerJob SpecificationKey Performance Areas:Fielding Customer CallsAssist Customers(in

ble for:Leading a Team of Champions: Recruiting, training, coaching, and motivating a large team of call centre agents to provide exceptional sales performance and customer service.Driving Performance

ageProficient in advanced ExcelRequired Min. Experience5 years' experience as a Senior Manager in a call/contact centre environment3 Years' Exposure to Workforce Management frameworksA superior unders

erational improvement initiatives using QA, system, and performance insights, while promoting First Call Resolution (FCR).WHAT YOU'LL DO (AND LOVE DOING):People Leadership & Daily OperationsSuperv