Call centre manager

esWhat were looking for:We are looking for a Coordinator to join our dynamic team. The role is physically located in Cape Town reporting to the Order Process Manager. The successful candidate will be

The Team leader will be responsible for the management and performance of a team of Inbound Call Centre agents based in both Joburg South and Silver Lakes. The team leader will be based in Joburg Sout

ronment Qualifications Matric Minimum with at least 2 years managing staff at managerial level in a Call Centre/BPO environment Understanding of Call Centre operations in terms of how people and techn

30% - International and Domestic travel will be required and Approx. 70% time will be spent in the call center dealing with customer complaints and queries. The position is also about telephonic diag

Closing on: Jan 28, 2026At Digicall Group, we challenge ourselves to make it possible for everyone in our world to prosper, thrive and grow. Guided by our values of Bright, Agile and True, we take pri

epartments and functions where voice of client input lands in order to gather the information; e.g. call centre, social media.Research And Data AnalysisDesign and implement research methodologies and

Job DescriptionThe Santam Direct Call Centre has a position available for a First Line Manager in the Client Engagement department. The role is based in Bellville, Cape Town.The purpose of this role i

argets and budgets as stipulated by the Head: Distribution Sales and Service.We operate both domestically and internationally and have offices in Durban and Johannesburg. The position available is at

visor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, recep

visor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, recep

visor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, recep

will be working with internal stakeholders and clients, to ensure consistency in the measurement of call quality. You will be continually developing the coaching capability within your team to support

often (in days) you want to receive a notification: Apply Now Choose how often (in days) you want to receive a notification:Please wait.Job Segment: Call Center, Manager, Customer Service, Management

ier or warehouse team.Assist in all online customer service processes including but not limited to, call centre support and guidance, implementation of rollouts, i.e. competitions, local input ensurin

visor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, recep

Duties & ResponsibilitiesLogging CallsLogging incoming calls from clients in line with the Helpdesk Procedure.Ensure that calls are answered within 3 rings.Ensure calls are logged accurately on th

iny as a proudly African group.Job SummaryTo provide holistic financial planning solutions telephonically for clients through regular reviewing the clients portfolio in order to build a sustainable Vi

Duties & Responsibilities Log CallsLog calls accurately on the system.Log caller details, location (Building) details and fault details.Categorise calls, prioritise and assign calls.Note all relev

Duties & ResponsibilitiesLogging CallsLogging incoming calls from clients in line with the Helpdesk Procedure.Ensure that calls are answered within 3 rings.Ensure calls are logged accurately on the He

Duties & ResponsibilitiesLogging CallsLogging incoming calls from clients in line with the Helpdesk Procedure.Ensure that calls are answered within 3 rings.Ensure calls are logged accurately on the He

Duties & ResponsibilitiesLogging CallsLogging incoming calls from clients in line with the Helpdesk Procedure.Ensure that calls are answered within 3 rings.Ensure calls are logged accurately on the He

Duties & ResponsibilitiesLogging CallsLogging incoming calls from clients in line with the Helpdesk Procedure.Ensure that calls are answered within 3 rings.Ensure calls are logged accurately on the He

y administrative support role focused on monitoring, evaluating, and improving the quality of sales calls within our call centre. In addition to providing detailed feedback, you will support agents th

d regulatory compliance requirementsProvide feedback to sales agents in terms of the quality of the calls assessed against defined evaluation criteria on an as and need basisProvide feedback reports t

cies and regulatory requirements Key Responsivities: Resolve and handle customer enquiries telephonically. Log all customer interactions on relevant internal system to assist effective case resolution

oven ability to work in a dynamic and fast paced environment Qualifications Matric Understanding of Call Centre operations in terms of how people and technology work together for business optimization

t least 3 years Reception and Office Admin experience is essential Ideally experience in Managing a Call Centre or Help Desk operator position Own transport is essential Be fully Bilingual - English a

oard customers timeously. This is via numerous methods, with the primary channels being: telephonic calls, Whatsapp Chats, Xcally usage and emails. Internal Liaison takes place with the verifications

e (essential) Relevant Management or Contact Centre Certifications (desirable)Experience3+ years in Call Centre Management / SupervisionTeam management / supervisionEnforcing SOPs and Company Polcies.

The successful candidate will work in a call centre environment and be responsible to telephonically confirm bookings, followed by a confirmation E - mail which have been made by Booking Agents prior

Midas is searching for a customer centric Tele - Sales candidate to join the call centre at Midas Menlyn Head Office in Pretoria. The purpose of this position is to enhance the branchs sales and ensur

es. QUALIFICATION & EXPERIENCE:Matric or relevant qualificationCustomer Service experience in a Call Centre environment would be advantageousComputer literacy essential (MS Word, Excel, Outlook, L

years Intermediate knowledge of the Life Assurance or Financial Services industry essential.2 years call centre inbound experience is required, preferably in financial services.Must be able to work sh

vel 3 would be advantageous1.3) Experience in: Fire or Medical or combined service in an operations call centre.1.4) Fully computer literate (Outlook, Excel, Word, Whats App) and has the ability to wo

t each card to meet quality standards before client distribution.Delivery Coordination:Log delivery calls initiated by the Call Centre.Follow up with Operations for timely and accurate delivery of car

equipment if necessaryPlan the cable runs with the wiremanObtain customer codes before attending a call daily and when on StandbyComplete handoversComplete invoices and job cards after every installa

ing and reporting of technical (hardware, software, network etc.) incidents by clients. Leave every caller with the assurance that their issue and or query will be attended to and driven to resolution

m as per specificationsPlan the cable runs with the wiremanObtain customer codes before attending a call daily and when on StandbyComplete handoversComplete job cards after every installationProvide f

quipment if necessary Plan the cable runs with the wireman Obtain customer codes before attending a call daily and when on Standby Complete handovers Complete invoices and job cards after every instal

as per specifications Plan the cable runs with the wireman Obtain customer codes before attending a call daily and when on Standby Complete handovers Complete job cards after every installation Provid

perience.Deal Breakers:Minimum of 2 - 3 years tele - sales, or direct sales experience. 1 - 2 years call centre experience with a focus on outbound sales. Proven track record consistently delivering o

ns.To conduct annual reviews of the accounts in debt review to increase the paying portfolioInbound Call Centre duties Obtains client information by answering telephone calls; interviewing clients; ve

gets.Address non - performance of team members Prepare for and hold weekly team meetings to discuss call quality.Provide advice to team when required.Periodically listen in on calls to assess the qual

ledge on Avaya Policy Centre system and Mainframe. knowledge of Short - term Insurance Knowledge of call centre function and operations (telephony, workforce management and metrics) Good communication

rket as well as focus on growth of the brand.ResponsibilitiesCustomer Relationships DevelopmentMake calls by telephone to allocated customers to develop new relationships or as a first point of contac

ledge on Avaya Policy Centre system and Mainframe. knowledge of Short - term Insurance Knowledge of call centre function and operations (telephony, workforce management and metrics) Good communication

g cash acceptance devices. Ensuring customer satisfaction. Attending to all cash acceptance devices calls given by Management, Installations and Call Centre.Minimum RequirementsMatric / Grade 12 / Nat

as per specifications Plan the cable runs with the wireman Obtain customer codes before attending a call daily and when on Standby Complete handovers Complete job cards after every installation Provid

as per specifications Plan the cable runs with the wireman Obtain customer codes before attending a call daily and when on Standby Complete handovers Complete job cards after every installation Provid

grow your career while being part of an organisation with purpose.Job PurposeAttend to all incoming calls received on the complaints line. Identify the customer's query and directthe call to the relev

m as per specificationsPlan the cable runs with the wiremanObtain customer codes before attending a call daily and when on StandbyComplete handoversComplete job cards after every installationProvide f

as per specifications Plan the cable runs with the wireman Obtain customer codes before attending a call daily and when on Standby Complete handovers Complete job cards after every installation Provid

m as per specificationsPlan the cable runs with the wiremanObtain customer codes before attending a call daily and when on StandbyComplete handoversComplete job cards after every installationProvide f

tomer. Briefing and driving the relevant departments, e.g. Marketing, Sales Campaigns, Training and Call Centre to ensure that all functions achieve the required objectives Assist on a need basis in r

Experience Grade 12 Customer Service oriented and experience Coordinating Schedules & Appointments Call Centre experience beneficial Continuous Improvement experience beneficialJob Requirements & Oth

as per specifications Plan the cable runs with the wireman Obtain customer codes before attending a call daily and when on Standby Complete handovers Complete job cards after every installation Provid

uery, complaint or request raised, resulting in great customer experience and feedback Achieve high call quality, meet compliance standards whilst delivering against agreed collections performance met

Drivers Code 10 - 14 With Valid PDP•Security Officers•Logo Driver•Office Work (Receptionist, Admin, Call Centre, Data Capture, HR, Accountant, Office Assistant)•Safety Officer•SHE Rep•Occupational Hea

Drivers Code 10 - 14 With Valid PDP•Security Officers•Logo Driver•Office Work (Receptionist, Admin, Call Centre, Data Capture, HR, Accountant, Office Assistant)•Safety Officer•SHE Rep•Occupational Hea

Drivers Code 10 - 14 With Valid PDP•Security Officers•Logo Driver•Office Work (Receptionist, Admin, Call Centre, Data Capture, HR, Accountant, Office Assistant)•Safety Officer•SHE Rep•Occupational Hea