Call centre with matric

lly and within SLA (where applicable), generally 45 minutes. To answer and attend to incoming phone calls promptly and in a professional manner, displaying empathy and being courteous at all times. To

o a company that values your expertise? Discover why over 550, 000 game - changers around the globe call Concentrix their employer of choice. Together, well achieve greatness and unlock unlimited poss

o a company that values your expertise? Discover why over 550, 000 game - changers around the globe call Concentrix their employer of choice. Together, well achieve greatness and unlock unlimited poss

o a company that values your expertise? Discover why over 550, 000 game - changers around the globe call Concentrix their employer of choice. Together, well achieve greatness and unlock unlimited poss

?Plan and assist in conducting of regular quality and risk review proceduresAccurate measurement of call and data qualityIdentify improvement opportunitiesProvide feedback to individuals and leadersIm

n with English and Maths Minimum 12 months team leader experience Minimum 12 months experience in a call center environmentKnowledge, skills and attributes Good motivational skills to bring out the be

letion of cases to clients/funds/management by telephone or in writing. Handles requests for urgent call backs to clients when required. Communicates completion of cases to clients/management by telep

cation: BloemfonteinPurpose Of The JobInteract with clients face to face, via email and/or telephonically to provide and process information in response to queries and requests. Provide the highest le

24Location: PretoriaPurpose Of The JobInteract with clients face to face, via email and/or telephonically to provide and process information in response to queries and requests. Provide the highest le

ul 2024Location: DurbanPurpose Of The JobInteract with clients face to face, via email and telephonically to provide and process information in response to queries and requests. Provide the highest le

vice target achievement with consultantAdministratively support Consultant on all planned marketing calls - to follow through in support.Understanding of all available reports such as Power BI, lapse

ocation: Port ElizabethPurpose Of The JobInteract with clients face to face, via email and telephonically to provide and process information in response to queries and requests. Provide the highest le

es our success.Required Education and Competencies: Minimum 1 year customer service experience in a call centerMatric is essentialStrong customer service experienceAttention to detailsWillingness to l

are of their presenceEngage clients professionally, using correct business languageManage telephone calls professionally, efficiently and with good communication skillsBuild a rapport, by accurate use

Radio elements 3G/ LTE /4G and RAN - Passive Environmental alarms.Attending to emails and telephone calls, reporting of faults and assign tasks to operational teams performing first line maintenance/r

ational hours.DELIVERY RESPONSIBILITIES:Responsibilities include:To monitor and distribute Incident calls to ensure that the appropriate action is being taken to meet SLA when first contact resolution

on Proactively identify customer needs to drive satisfaction and improve retention Conduct outbound calls as required: health checks, surveys, abandoned call follow - ups, and introducing new products

on Proactively identify customer needs to drive satisfaction and improve retention Conduct outbound calls as required: health checks, surveys, abandoned call follow - ups, and introducing new products