Call centre with matric

cycle. Develop and implement strategic plans to target and engage prospective clients through cold calling, networking, and other lead generation activities. Implement strategies for lead generation

dle all cancellation requestsHandle all client queries relating to possible cancellationsEnsure all call backs and follow ups are concluded first thing each morning, every day on all pendingsIf compla

ment of the following performance metrics are non - negotiable tbe successful in this role:TelephonyCall Answer Management: compliance with an average of 95% tbe answeredCall Answer Management: 80% of

o a company that values your expertise? Discover why over 550, 000 game - changers around the globe call Concentrix their employer of choice. Together, we will achieve greatness and unlock unlimited p

that quality and compliance standards are maintained. Ensuring that the productivity targets for a call and email monitoring are met as per internal service level agreements. Ensuring that the qualit

e that quality and compliance standards are maintained.Ensuring that the productivity targets for a call and email monitoring are met as per internal service level agreements.Ensuring that the quality

are accurately updated on the system.Summary Summary of the Role Resolving clients queries telephonically and via email/chat with the following criteria: All inbound incidents received through Netadmi

will be paid based on achieving target. Thereafter high commission will kick in. About company: NextCall is an internationally established contact centre group offering comprehensive and bespoke solut

it comes to tracking down the individuals responsible for paying off a debt as customers may avoid calls from collections agents or quickly hang up.Role Objectives:Answering or making calls to client

Job DescriptionMaintain and develop internal/client quality standards. Assess support interactions (calls, email, chat messages) based on established quality standards. Accompany evaluations with mean

k maintenance• Telecoms Access Network management and troubleshooting• Packet capture and analysis• Call flow understanding• Liaising with 3rd party PBX providers• Interconnection and Data Centre netw

1st Call Group is looking for telesales agents to join their team. Job requirements: Must be a natural born sales leader with a vibrant and energetic personality. Matric certificate. Similar work expe

ish, general works ⚫requirements Drivers license code:(10/14) Grade:10 - Matric further information call our office centre or approach Office no :0769041573 Email :Forwardmoving857@gmail.com

s Relationship Consultant is responsible for providing technical support and coaching to Brokers on Call (Santam intermediaries) in order to effectively transact with Santams claims services channels.

uter literacy is essential; Must have a valid drivers license, plus PDP.Duties Respond to emergency call outs anywhere on Campus, within the precincts of the University and all the Residences within a

Plan and assist in conducting of regular quality and risk review procedures Accurate measurement of call and data quality Identify improvement opportunities Provide feedback to individuals and leaders

?Plan and assist in conducting of regular quality and risk review proceduresAccurate measurement of call and data qualityIdentify improvement opportunitiesProvide feedback to individuals and leadersIm

n with English and Maths Minimum 12 months team leader experience Minimum 12 months experience in a call center environmentKnowledge, skills and attributes Good motivational skills to bring out the be

letion of cases to clients/funds/management by telephone or in writing. Handles requests for urgent call backs to clients when required. Communicates completion of cases to clients/management by telep

ut we also recognize that flexibility goes beyond just the place of work. and we are all for it. We call this Smart Working!Our continuous learning culture inspires and equips you to learn, share and

cation: BloemfonteinPurpose Of The JobInteract with clients face to face, via email and/or telephonically to provide and process information in response to queries and requests. Provide the highest le

lly and within SLA (where applicable), generally 45 minutes. To answer and attend to incoming phone calls promptly and in a professional manner, displaying empathy and being courteous at all times. To

24Location: PretoriaPurpose Of The JobInteract with clients face to face, via email and/or telephonically to provide and process information in response to queries and requests. Provide the highest le

ul 2024Location: DurbanPurpose Of The JobInteract with clients face to face, via email and telephonically to provide and process information in response to queries and requests. Provide the highest le

vice target achievement with consultantAdministratively support Consultant on all planned marketing calls - to follow through in support.Understanding of all available reports such as Power BI, lapse

ocation: Port ElizabethPurpose Of The JobInteract with clients face to face, via email and telephonically to provide and process information in response to queries and requests. Provide the highest le

es our success.Required Education and Competencies: Minimum 1 year customer service experience in a call centerMatric is essentialStrong customer service experienceAttention to detailsWillingness to l

o a company that values your expertise? Discover why over 550, 000 game - changers around the globe call Concentrix their employer of choice. Together, well achieve greatness and unlock unlimited poss

are of their presenceEngage clients professionally, using correct business languageManage telephone calls professionally, efficiently and with good communication skillsBuild a rapport, by accurate use

o a company that values your expertise? Discover why over 550, 000 game - changers around the globe call Concentrix their employer of choice. Together, well achieve greatness and unlock unlimited poss

Radio elements 3G/ LTE /4G and RAN - Passive Environmental alarms.Attending to emails and telephone calls, reporting of faults and assign tasks to operational teams performing first line maintenance/r

o a company that values your expertise? Discover why over 550, 000 game - changers around the globe call Concentrix their employer of choice. Together, well achieve greatness and unlock unlimited poss

ational hours.DELIVERY RESPONSIBILITIES:Responsibilities include:To monitor and distribute Incident calls to ensure that the appropriate action is being taken to meet SLA when first contact resolution

on Proactively identify customer needs to drive satisfaction and improve retention Conduct outbound calls as required: health checks, surveys, abandoned call follow - ups, and introducing new products

on Proactively identify customer needs to drive satisfaction and improve retention Conduct outbound calls as required: health checks, surveys, abandoned call follow - ups, and introducing new products