Call centre with matric

al but not mandatory.Knowledge of internal and external compliance and governanceSound knowledge of call centre environments preferred. Computer literate (MS Office package) Analytical and thorough/de

ealth Management etc.) At least 1 3 years of working experience in Compliance FAIS, TCF (preferable call centre) Advantageous At least 2 of working experience in a financial service and/or Corporate G

e concerns, and promote additional services.RESPONSIBILITIES: Respond to all inbound telephone calls for Company - wide inquiries.Engage with customers via phone, e - mail, chat, and/or social me

ersEnsure that contracts are issued and completed in full and signed by all relevant. Advise Sales, Call Centre, Branch Manager, and Rental Agents of vehicle availabilityEnsure that vehicles are deliv

erience in planning and organizing employee events to strengthen employee culture, ideally within a call centre environment.Must be proficient in MS Office with prior working experience in data analys

vice and who embrace our core purpose and values through every interactionResponsibilities Updating callers on the progress of the instructions and providing accurate feedback on all instructions Prov

s to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.Proactively identify issues and problems before it arises, use effective problem

hiring for a Property Risk Surveyor in the Gauteng region. This role is a support to our commercial call centre sales and Tied Agents. The successful candidate will survey risks and make recommendatio

complaint issues arising within the PPS Mutual South African Operations team servicing PPS Mutual locally and from Australia. As a Compliance and Complaints Specialist sitting within the PPS Mutual Op

l of choiceClients need to be able to interact with us through an expanding range of channels, from calls, emails, self - service emerging new trends (WhatsApp, webchat, chatBot etc.).Omnichannel clie

ll business objectives and its long - term viability.Requirements2 - 3 years experience in a Sales/ Call Centre environment (essential)2 years experience in the insurance and/or financial services ind

ll business objectives and its long - term viability.Requirements2 - 3 years experience in a Sales/ Call Centre environment (essential)2 years experience in the insurance and/or financial services ind

or equivalent - (Essential)Business related qualification - (Desirable)2 - 3 Years' experience in a call centre or client service environment Exposure to the medical scheme industry - (Preferred) Prof

ll business objectives and its long - term viability.Requirements2 - 3 years experience in a Sales/ Call Centre environment (essential)2 years experience in the insurance and/or financial services ind

imum Experience Minimum 3 years Business / Commercial Insurance background 3 years Inbound/Outbound call centre experience. Multimark III proficientDeliverables include, but will not be limited to Con

ment of product and soft skills knowledge targetsAdhere to risk and compliance requirementsUpdating callers on the progress of their requestsEnsuring that callers receive service in line with Discover

ales targets and KPIs.Monitor lead assignment and ensure wrap - up tasks (for example capturing the call outcome and notes) are completed accurately and thoroughly according to procedure.Ensure agents

e etiquette at all times on the floor.To ensure that Quality in the Centre is at high standard i.e. call and data capturing quality. To Quality assess consultants calls as well as cases etc. on a regu

argets and budgets as stipulated by the Head: Distribution Sales and Service.We operate both domestically and internationally and have offices in Durban and Johannesburg. The position available is at

To strategically oversee and ensure the effective execution of office, furniture, and vehicle maintenance operations, with a focus on optimising turnaround times, operational efficiency, and complianc

Duties & ResponsibilitiesResponse to calls & Enquiries Answer all helpdesk related calls within the agreed SLA timeRespond and address all email queries as they arise according to client agreed proces

guage Required 2 Soft Skills 3 Job Description Main Purpose of the Job (In one sentence) To log all calls generated from the event management system to internal and external clients, and control the c

livery.Ensure a professional, polite, and efficient service is offered.Take responsibility for each call by ensuring that advice is always given in the customer's best interest.Handle objections appro

livery.Ensure a professional, polite, and efficient service is offered.Take responsibility for each call by ensuring that advice is always given in the customer's best interest.Handle objections appro

re swift complaint resolution as a teamTelephonic assistance with any problems or complaintsAim 1st call resolutionDealing with extreme and complex complaintsWritten correspondence to clientsClient re

our diverse talent reflects this.Job DescriptionThis role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards. The

evant field (Business Management/Customer Service)Experience: Minimum of 5 years of experience in a call center position with proven experience in Contact Center Management or a related role. Strong l

ort term division. Job responsibilities: Selling products over the telephone Maximise each outbound call received by attempting to turn it into a sale Achieve sales targets and objectives Adhere to qu

address customers needs and concerns. Graduate in the finacial sectorPrior customer service and/or call center experience a plusQualificationsMinimum RequirementsMatric/Grade 12Minimum 2 - 4 year of

mers. They maintain high customer satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails and text messages. Product Experts ensure that prospective customer calle

lWorking knowledge of LSN and SAPStrong People & Communication skillsJob Specification.Telephonically contact clients with due or overdue amounts in order to obtain payment for the arrearsAccurate

amp; Excel Working knowledge SAP Strong People & Communication skillsJob Specification Telephonically contact clients with due or overdue amounts in order to obtain payment for the arrears Accurat

ExcelWorking knowledge of LSN and SAPStrong People & Communication skillsJob Specification.Telephonically contact clients with due or overdue amounts in order to obtain payment for the arrearsAccurate

ExcelWorking knowledge of LSN and SAPStrong People & Communication skillsJob SpecificationTelephonically contact clients with due or overdue amounts in order to obtain payment for the arrearsAccurate

g)Product knowledge and system navigationCustomer engagement and complianceMonitor live or recorded calls to evaluate agent performance against KPIs and quality benchmarksIdentify performance gaps and

o a company that values your expertise? Discover why over 550, 000 game - changers around the globe call Concentrix their employer of choice. Together, we will achieve greatness and unlock unlimited p

customer expectationsProcessing new and existing business on behalf of customers and advisorsSkillsCall Center, Call Center Administration, Inbound Call CenterEducationMatriculation Certificate (Matr

to door transport for evening shifts after 7pmA progressive career path to help you develop in your Call center career.Comprehensive product training in a fun collaborative environmentExcellent accred

s essential for shortlisting.If you pride yourself on efficiency and productivity then this is your calling. Put those people skills to the test and grow your career by applying today!What You Will Do

cycle. Develop and implement strategic plans to target and engage prospective clients through cold calling, networking, and other lead generation activities. Implement strategies for lead generation

cycle. Develop and implement strategic plans to target and engage prospective clients through cold calling, networking, and other lead generation activities. Implement strategies for lead generation

cycle. Develop and implement strategic plans to target and engage prospective clients through cold calling, networking, and other lead generation activities. Implement strategies for lead generation

cycle. Develop and implement strategic plans to target and engage prospective clients through cold calling, networking, and other lead generation activities. Implement strategies for lead generation

cycle. Develop and implement strategic plans to target and engage prospective clients through cold calling, networking, and other lead generation activities. Implement strategies for lead generation

cycle. Develop and implement strategic plans to target and engage prospective clients through cold calling, networking, and other lead generation activities. Implement strategies for lead generation

dle all cancellation requestsHandle all client queries relating to possible cancellationsEnsure all call backs and follow ups are concluded first thing each morning, every day on all pendingsIf compla

ment of the following performance metrics are non - negotiable tbe successful in this role:TelephonyCall Answer Management: compliance with an average of 95% tbe answeredCall Answer Management: 80% of

that quality and compliance standards are maintained. Ensuring that the productivity targets for a call and email monitoring are met as per internal service level agreements. Ensuring that the qualit

e that quality and compliance standards are maintained.Ensuring that the productivity targets for a call and email monitoring are met as per internal service level agreements.Ensuring that the quality

are accurately updated on the system.Summary Summary of the Role Resolving clients queries telephonically and via email/chat with the following criteria: All inbound incidents received through Netadmi

it comes to tracking down the individuals responsible for paying off a debt as customers may avoid calls from collections agents or quickly hang up.Role Objectives:Answering or making calls to client

will be paid based on achieving target. Thereafter high commission will kick in. About company: NextCall is an internationally established contact centre group offering comprehensive and bespoke solut

Job DescriptionMaintain and develop internal/client quality standards. Assess support interactions (calls, email, chat messages) based on established quality standards. Accompany evaluations with mean

k maintenance• Telecoms Access Network management and troubleshooting• Packet capture and analysis• Call flow understanding• Liaising with 3rd party PBX providers• Interconnection and Data Centre netw

1st Call Group is looking for telesales agents to join their team. Job requirements: Must be a natural born sales leader with a vibrant and energetic personality. Matric certificate. Similar work expe

ish, general works ⚫requirements Drivers license code:(10/14) Grade:10 - Matric further information call our office centre or approach Office no :0769041573 Email :Forwardmoving857@gmail.com

s Relationship Consultant is responsible for providing technical support and coaching to Brokers on Call (Santam intermediaries) in order to effectively transact with Santams claims services channels.

uter literacy is essential; Must have a valid drivers license, plus PDP.Duties Respond to emergency call outs anywhere on Campus, within the precincts of the University and all the Residences within a

Plan and assist in conducting of regular quality and risk review procedures Accurate measurement of call and data quality Identify improvement opportunities Provide feedback to individuals and leaders

ut we also recognize that flexibility goes beyond just the place of work. and we are all for it. We call this Smart Working!Our continuous learning culture inspires and equips you to learn, share and