Call centre with matric

quipment if necessary Plan the cable runs with the wireman Obtain customer codes before attending a call daily and when on Standby Complete handovers Complete invoices and job cards after every instal

We are recruiting Call Centre Sales Reps for our clients modern call center. Duties include: Outbound calling to promote our clients products and services. Passionate delivery of sales scripts as natu

perience in a customer service environment within the insurance industry (Essential)Experience in a call centre environment (Essential)Experience with Avaya related system (Advantageous)General Experi

Internal)Help manage customers by carrying out standard activities and provide solutions for first call resolution and completion of customer request and executed according to the required standard.

ledge on Avaya Policy Centre system and Mainframe. knowledge of Short - term Insurance Knowledge of call centre function and operations (telephony, workforce management and metrics) Good communication

rket as well as focus on growth of the brand.ResponsibilitiesCustomer Relationships DevelopmentMake calls by telephone to allocated customers to develop new relationships or either as a first point of

ledge on Avaya Policy Centre system and Mainframe. knowledge of Short - term Insurance Knowledge of call centre function and operations (telephony, workforce management and metrics) Good communication

desk, Zendesk, Odoo, Salesforce, Zoho, MS Dynamics etc (application support). Good understanding of call centre environments and equipment. Good understanding of basic PC and network routing & tro

Internal)Help manage customers by carrying out standard activities and provide solutions for first call resolution and completion of customer request and executed according to the required standard.

and CXC, and provide relevant and timeous information to key StakeholdersContact customers telephonically and request payment as per collection scriptEnsure customer engagement and conversation is rec

perience in a customer service environment within the insurance industry (Essential)Experience in a call centre environment (Essential)Experience with Avaya related system (Advantageous)Managerial Exp

perience in a customer service environment within the insurance industry (Essential)Experience in a call centre environment (Essential)Experience with Avaya related system (Advantageous)Managerial Exp

services, generate interest in those products or services, and work to close sales.ResponsibilitiesCall allocated customers daily as per call cycle.Handle incoming sales or general calls.Provide supp

ring Agent.This position is responsible for the monitoring and management of risk events within the call centre support division.Main Job FunctionsMonitoring and phoning of all customer high - risk al

ttend to all VIP projects, VIP Business Key Managers, VIP Customers and Brokers / Business partners calls and emails.Assist VIP clients and VIP brokers in resolving queries via telephone and email.Adh

centre industry.You must have at least 1 - 2 years of Quality Assurance Management experience in a call centre BPO industry. You have experience in managing teams ideally across multiple locations. Y

red quarterly by product assessments. Present at Boardroom and Executive level. Accomplish expected call rates determined by management. Provide service to both existing and prospective clients. Compi

tricClear criminal and credit recordEnglish Proficiency both written and spokenUnderstanding of the Call Centre industryAbility to understand a customers queryComputer literacy ability to speedily nav

- paced environmentExcellent knowledge of effective customer service processesUnderstanding of the Call Centre industryComputer literacy ability to speedily navigate multiple systems effectivelyAtten

perience.Deal Breakers:Minimum of 2 - 3 years tele - sales, or direct sales experience. 1 - 2 years call centre experience with a focus on outbound sales. Proven track record consistently delivering o

rket as well as focus on growth of the brand.ResponsibilitiesCustomer Relationships DevelopmentMake calls by telephone to allocated customers to develop new relationships or either as a first point of

rket as well as focus on growth of the brand.ResponsibilitiesCustomer Relationships DevelopmentMake calls by telephone to allocated customers to develop new relationships or as a first point of contac

functions. They will be responsible for but not limited to capturing and maintaining their assigned call center employee payroll records.Education and ExperienceMinimum matric with mathematics and acc

es, or equivalent or part thereof at NQF level 4 or above Preferrable.ExperienceEssential:24 months Call Centre / BPO experience2 years Customer Service experience12 Months Previous Advisor Management

ess.Technical RequirementsMatricA minimum of 3 years International Sales management experience in a call centre environmentProven track record (Advantageous)Proficient in Microsoft Office SuiteMust ha

ons, and providing information about services or products.Your primary role involves taking inbound calls from existing VMO2 customers, handling a variety of call types. These include billing enquirie

al Know - howAcademic:Grade 12 (Matric)Experience:12 months international BPO or 24 months domestic Call Center experience.Previous Customer service experiencePrimary ResponsibilitiesProviding excelle

Regulatory bodies (ICASA & NCC) and the Media. They also serve as the primary point of contact for calls from the Midrand Switchboard of customers wanting to escalate their concerns to the CEO.Your R

ons, and providing information about services or products.Your primary role involves taking inbound calls from existing VMO2 customers, handling a variety of call types. These include billing enquirie

to perform on, but not limited to the following key outputs:Servicing all key stakeholders telephonically either via inbound call or outbound call and through other servicing channels as required unti

d regulatory compliance requirementsProvide feedback to sales agents in terms of the quality of the calls assessed against defined evaluation criteria on an as and need basisProvide feedback reports t

ose communication skills to the test by applying today!What You Will Do In This RoleAnswer incoming calls to assist customers with placing new orders, processing returns and exchanges, and general cus

grow your career while being part of an organisation with purpose.Job PurposeAttend to all incoming calls received on the complaints line. Identify the customer's query and directthe call to the relev

eConcentrix is a great match if you have:MatricClear criminal and credit recordUnderstanding of the Call Centre industryComputer literacy ability to speedily navigate multiple systems effectivelyHighl

eConcentrix is a great match if you have:MatricClear criminal and credit recordUnderstanding of the Call Centre industryComputer literacy ability to speedily navigate multiple systems effectivelyHighl

tric with English as a first language A clear credit and criminal record Minimum 12 months unbroken Call Centre experience Ability to speak, read and write fluently in English An enthusiastic, positiv

or performance Recruitment Managing the daily work flow processes Daily, weekly and monthly reports Call monitoring Rotating night shiftQualifications and Experience: Matric Previous supervisory exper

Internal) Help manage customers by carrying out standard activities and provide solutions for first call resolution and completion of customer request and executed according to the required standard.C

g cash acceptance devices. Ensuring customer satisfaction. Attending to all cash acceptance devices calls given by Management, Installations and Call Centre.Minimum RequirementsMatric / Grade 12 / Nat

re of every decision and behavior.Key Responsibilities Manage large amounts of inbound and outbound calls and emails in a timely manner Follow communication scripts when handling different topicsIdent

We are hiring Call Centre Support AgentsThis position is responsible for providing a telephonic support function to customers, Fitment Centres, and CTFM branches and for monitoring and fast - track re

ionships with partners and clients, using your charm to turn leads into opportunities through phone calls and face - to - face interactions. Your goal? To introduce our top - notch solutions that pave

address bookkeeping concerns within supported software.Contribute to initiatives aimed at reducing call volumes.Conduct testing of software versions and updates.Skills And CompetenciesTechnical and K

eaders to identify campaign gaps, optimize reports, recommend systems, and provide feedback through call monitoring.POC Management: Assist with POC launches, provide feedback and stats, suggest improv

aler Management experience of minimum 1 year Minimum of 3 years experience in the interpretation of call centre analysis Proven record of formulating strategies and ability to effectively analyse busi

Internal)Help manage customers by carrying out standard activities and provide solutions for first call resolution and completion of customer request and executed according to the required standard.

required resourcing is available as per SLA.Ongoing sales coaching is provided to the team.Regular call listening to provide guidance and support.Team professional Development is considered and addre

Internal)Help manage customers by carrying out standard activities and provide solutions for first call resolution and completion of customer request and executed according to the required standard.C

ceMatric.120 FAIS credits.RE qualification.Minimum 3 years experience in short term insurance sales.Call centre experience.Outbound experience.Broker relationships experience.Knowledge And SkillsKnowl

in order to improve delivery and cost efficienciesDefine and agree service level of operational and call centre support - including support and maintenance, application health and stabilityEscalate pr

may arise. Additionally, you may also be involved in providing training and guidance to clients and Call Centre Representatives on the proper usage and optimization of cash management devices. Overall

ld a deep understanding of customer requirements and business processes. Investigate queries methodically and systematically to narrow down root causes. Prepare clear, structured responses that outlin

You'll Be DoingYou'll be trained to:Be the first point of contact for customers, handling incoming calls with confidence and professionalismListen, understand and resolve customer queries and complai

and Written) Matric / NQF Level 5 Criminal Clear Experienced Required 6 - 12 months Outbound Sales Call Centre Experience Previous Short Term Experience Preferential FAIS and RE Accreditation with be

f 24 - 40 to generate & retain new clients, whilst achieving targets in an inbound and outbound call centre environment. KEY PERFORMANCE AREAS: • Proactively managing a client database• Cold calli

Seeking Call Centre Sales Agents. We want to include you to our diverse environment filled with our vibrant go - getting sales teams. Pop by at our branch daily!! At: 214 Aliwal Street, Liberty Towers

Sales consultant (No cold calling) R9 000 Per Month Benefits: Medical Aid, Bonus, Training, Parking, Travel Allowance Bonus: On achieving and exceeding targets Permanent position in the Call Centre, M

elevant computer applications. Knowledge of customer service principles and practices. Knowledge of call centre telephony and technology. Customer service experience. Good data entry/keyboard skills.

g and able to work in the Woodstock, Cape Town area. 1 Years’ experience in Telemarketing, Sales, Call Centre environment or Marketing Extremely good telephone and email etiquette (as you will be ma

agents in Milnerton who know and understand the industry! Job requirements: Recent experience as a call centre debt collector is vital. Fluent in English, strong communication skills. Must have minim