Customer serviceJob search results in: Finance jobs in Cape Town

sions on technical or complex administrative functions within mandatesResponsibility to ensure that customer service standards are maintained in accordance with service level agreementsEffective commu

troubleshooting in event of breakdown of equipment; communicate what repairs are needed by advising customer and/or supervisor.Overhauling, servicing all hydraulic componentry relating to all equipmen

ccordance with agreed procedures, protocols and time - scales delivering professional, high quality customer - focused service through all customer touch pointsOverviewEducationMatric EssentialRelevan

e financial solutions. Established in 2004, Mukuru has grown exponentially, serving over 16 million customers across more than 50 countries and completing over 100 million transactions to date.With a

)Competencies:CollaborationExecutionAnalytical ThinkingAdaptabilityEffective communicationInnovationCustomer FirstThe appointment will be made from the designated group in line with the Employment Equ

e a wide variety of challengesAbility to deal with people both within the organisation and external customers.Essential Qualifications - NQF LevelMatric / Grade 12 / National Senior Certificate Advanc

on.Job PurposeThe Quality Assurance Consultant monitors and analyses the interactions of agents and customers to provide feedback to the employees and managers on adherence to policies, procedures and

nship Building:This involves establishing trust, demonstrating credibility, and providing excellent customer service.You should be skilled at cultivating long - term partnerships and maintaining regul

DetailUnderstand the role of each team within the department and constantly engage to achieve goalsCustomer Care: Log all inbound, outbound, and ad hoc eventsCommunications: Proactively engage with m

nd processing payment of sundry invoices within authority limitsProcess Permanent Disability claims.Customer Service:Regularly communicate and liaise verbally and in writing with customers/suppliers/v

ties for growth and development.Core CompetenciesCultivates innovation - Contributing through othersCustomer focus - Contributing through othersDrives results - Contributing through othersCollaborates

ities for growth and development.Core CompetenciesCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates -

ial Accounting.Excellent interpersonal and teamwork skills.Structured and detail oriented.Excellent customer service and communication skills.Ability to prioritise work and meet strict deadlines.Good

criptionKEY RESULT AREASThis role is responsible for the interpretation and statistical analysis of customer and customer related data through efforts of others over periods of up to a year. The incum

ility Claims Operations Manager plays a critical role in fostering stakeholder engagement, ensuring customer satisfaction, and leading continuous improvement initiatives to support the organization's

or our restaurant management and POS solution (TABLE) and ensure a world - class experience for our customers.Your role has two key aspects: overseeing the day - to - day operations of your direct tea

ities for growth and development.Core CompetenciesCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates -

unities for growth and development.Core CompetenciesCultivates innovation - Contributing dependentlyCustomer focus - Contributing dependentlyDrives results - Contributing dependentlyCollaborates - Con

DetailUnderstand the role of each team within the department and constantly engage to achieve goalsCustomer Care: Log all inbound, outbound, and ad hoc eventsCommunications: Proactively engage with m

oblem Resolution experience. Where applicable, Foreign experience.Technical / Professional KnowledgeCustomer service principles Product Knowledge Problem solving skills Relationship management Nedbank

e a wide variety of challengesAbility to deal with people both within the organisation and external customers.Essential Qualifications - NQF LevelMatric / Grade 12 / National Senior Certificate Advanc

you?A accredited financial adviser provides pro - active, on demand financial service and advice to customers within an allocated customer market.You will be accountable for maintaining superior servi

y questions or concerns they may have.Key ResponsibilitiesAssisting and building relationships with customers either by telephone, electronically or face to face.Responding promptly to customer inquir

all claims received in order to prevent possible leakage to the company in the settlement of claims.Customer service: Maintain a high level of service to customers (internal and external) according to

and to abide by the ISMS in place at IQ - EQ MUQualificationsKey competencies for position and levelCustomer focusCommunicates effectivelyOrganisational SavvyBuilds NetworksCollaboratesBusiness Insigh

lationships with clients, addressing any concerns or service - related issues.Ensure high levels of customer satisfaction and ensure that all services meet client expectations.Reporting and Compliance

ple around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first mee

the usability, design, content and conversion of websites and other digital user journeysEvaluating customer research, market conditions and competitor data to inform digital marketing strategy and ac

oping and delivering the organization's risk management and/or risk control policies and procedures.Customer Relationship Management / Account ManagementDevelop and implement a relationship management

guish Glacier.What will you do?Under general supervision responsible for a combination of sales and customer service, both pro - active and re - active. Duties include cross - selling to clients as we

lar reports on delivery of services against agreed service level agreements and in terms of overall customer targets.Provide authoritative, expertise and advice to clients and stakeholders.Build and m

erienceMinimum:Banking experience of at least 3 yearsExperience of managing a portfolio of business customers with a service and financial analysis focus.Experience in preparing and motivating Credit

tail sales environment and 2 years experience in people managementTechnical / Professional KnowledgeCustomer service principles Consumer behaviour Sales Strategies Competitor analysis Coaching princip

ure person with the sense of responsibility to do after hours Highly organized with a high level of customer focus Excellent time management Accurate and detail orientated Ability to perform well unde

x projects requiring cooperation across business units. Technical expertise is well - balanced by a customer mindset and an appetite to deliver a great customer experience beyond just the technical el

o support the diagnosis of underlying client issues and problems and the design of single solutions.Customer ServiceProvide a quality service to customers while identifying opportunities to secure new

vate and encourage employees. They also use strong interpersonal skills to build relationships with customers/stakeholders.The successful incumbent will manage projects over 24 months to deliver a spe

ities for growth and development.Core CompetenciesCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates -

y questions or concerns they may have.Key ResponsibilitiesAssisting and building relationships with customers either by telephone, electronically or face to face.Responding promptly to customer inquir

siness principlesBusiness terms and definitionsGovernance, Risk and ControlsBehavioural CompetenciesCustomer FocusApplied LearningWork StandardsEarning TrustDecision MakingQuality OrientationPlease co

sitive differenceConnected - we stay close to, learn from and look to understand each other and our customersCompassionate - we go out of our way to care about our colleagues, our customers and our co

internal departments, while external liaison involves partners, regulators, service providers, and customers. The Market Developer will play a key role in sustainably building the Mukuru Wallet & VAS

arketing initiatives and plans and campaigns.Understand Business Unit strategy, marketing strategy, customer value propositions, products and services, employee value proposition.Implement approved co

experience in Capitec. Leading people to achieve goals and targets such as in services, sales, and customer facing organisations. Ideal:Previous management or supervisory experience of leading a sale

orked hard to grow our portfolio of partners. We are now at a crucial stage where we need to make a customer success hire to help our existing portfolio of partners get the most out of our services. W

experienceTechnical / Professional KnowledgeProduct sales skills Sales Strategies Product Knowledge Customer service principles Nedbank policies and procedures Customer relationship management Behavio

or providing the required services through effectively managing all aspects of insurance claims for customers by liaising with the relevantInsurance companies on the customers behalf within agreed ser

in a team as well as by yourselfCore CompetenciesCultivates innovation - Contributing through othersCustomer focus - Contributing through othersDrives results - Contributing through othersCollaborates

luency in English is mandatoryExcellent communication and interpersonal skillsStrong competency for customer service in the professional services industry requiredProficiency with computers, especiall

fication services)Closed Loop EcosystemsValue Added Services KEY RESULT AREASSecond line support to customer queries for paymentsPayments processing reconciliationsInvestigation and resolving of all u

oblem Resolution experience. Where applicable, Foreign experience.Technical / Professional KnowledgeCustomer service principles Product Knowledge Problem solving skills Relationship management Nedbank

xecution of predefined objectives as per agreed standard operating procedures (SOPs).Job DescriptionCustomer service: Deliver customer service at first point of contact | Capturing financial transacti

solution skills. Foreign experience is desirable where applicable.Technical / Professional KnowledgeCustomer service principles Product Knowledge Problem solving skills Relationship management Nedbank

ial Accounting.Excellent interpersonal and teamwork skills.Structured and detail oriented.Excellent customer service and communication skills.Ability to prioritise work and meet strict deadlines.Good

at all escalated queries/claims are attended to and successfully closedDrive and deliver a superior customer service experience to the benefit of all parties involvedCompliance and SLA AdherenceAdhere

businesses in the UK, USA, and Canada. Our company believes in always doing the right thing for our customers and employees, and with that in mind, we will invest in your development and support with

re CompetenciesBeing resilient - Contributing independentlyCollaborates - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCultivates inn

ks Internet Banking and Mobile Banking services.ExperienceMinimum:1 - 2 years inbound contact centreCustomer service experienceQualifications (Minimum)Grade 12 National Certificate / Vocational Qualif

ities for growth and development.Core CompetenciesCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates -

each other. Were constantly evolving and were doing it fast.Grow With Us.About The RoleThe Head of Customer Support at Yoco is responsible for leading and managing the customer support function to en