Call centreJob search results in: IT, computing jobs in Johannesburg

es Partner Company is looking for an IT Operations Engineer to provide frontline desktop support to call centre agents, supervisors, and operational staff to ensure maximum uptime, optimal device perf

hefstroom.Purpose Of The RoleThe Escalations Support Agent is a shift basis role in customer facing call centre. The agent will work with complex customers and handle escalation from failed first cont

ng troubleshooting abilities from OS to application layer Experience in high - volume environments (call centre advantageous) Clear criminal recordBenefitsComprehensive Health and Wellness: Free acces

Relationship Management (CRM), Computer Literacy, Inbound Marketing, Sales ProcessesJob descriptionCall Centre AgentLocation: Sunderland Ridge, Centurion, Pretoria, GautengSalary: R5, 500 R9, 500 per

ovide support to our internal and external Customers.Your Responsibilities Will Include To telephonically resolve general service queries from internal and external customers Conduct service request a

tments to understand and share technical strategy.Delivery ResponsibilitiesWork as part of the on - call rota and ensure resources are always available 24X7 and respond within SLA time frames.Attend c

aign, with a salary of R9, 524.This role at Concentrix is a great match if you:Minimum of 12 months Call Centre experience (Essential)Experience working in customer service with exposure to upselling/

ld a deep understanding of customer requirements and business processes. Investigate queries methodically and systematically to narrow down root causes. Prepare clear, structured responses that outlin

Job description: Core Description Responsible for managing the Call Centre SLA in accordance with standard processes and procedures, manage problems and identification of SIPs and CSIs, P1 and P2 inci

o a company that values your expertise? Discover why over 550, 000 game - changers around the globe call Concentrix their employer of choice. Together, we will achieve greatness and unlock unlimited p

This is an entry - level position responsible for handling various queries received either telephonically, through live chat, fax, ticket or email from consumers regarding their credit reports and Tra

by and a fully - fledged subsidiary of Vodacom. Infinity Services Partner Company is looking for a Call Centre Supervisor: RetentionsLead a team of team leaders to ensure comprehensive customer resol

are accurately updated on the system.Summary Summary of the Role Resolving clients queries telephonically and via email/chat with the following criteria: All inbound incidents received through Netadmi

ek on - siteThe ideal candidate will have 2 - 5 years of outbound sales experience, preferably in a call centre or customer - facing role within the software technology sector. A demonstrated history

tions, and performance management Serve as the first point of contact for HR - related queries from call centre agents and team leaders HR OperationsSupport the rollout of learning and development ini

itab and similar would be preferable)Excellent planning, organisational, and time management skills.Call Centre Management experience preferableInnovative problem solving skills.Project Management exp

n of control: 0Special Requirements / Employment ConditionValid Drivers licenseRequired to travel locallyAbility to work staggered hours, shifts, overtime and respond to call - outsWorkplace / Physica

d by and a fully - fledged subsidiary of Vodacom Infinity Services Partner Company is looking for a Call Centre Supervisor to lead a group of team leaders to ensure end to end customer resolution and

and listening to them to gain a better understanding of their needs and that ensure that unresolved calls are escalated to the correct stakeholdersKey ResponsibilitiesHandle all inbound & outbound cus

sential Credit related Diploma desiredA minimum of 2 years relevant experience including1 year in a call centre environment (Credit Vetting) essentialAnd Previous Credit Vetting experience essentialJo

cy in financial software Understanding of relevant laws and regulations Working across multinationalCall centre and back - office managementJob Related SkillsVetting, Receivables & Collections softwar

ce over the telephone.An effective listener and exhibit patience during strained situations; Strong call handling and active listening skillsFamiliarity with business language and financial statements

al Candidate For This Role Will Have A minimum of 2 years relevant experience including 1 year in a call centre environment (Credit Vetting) essential And Previous Credit Vetting experience essential.

ew information that can assist the team to enhance their knowledgeBuild relationships with Finance, Call Centres and banking teams as well as external teams to ensure optimal resolution of escalations

Support Advisor role at Concentrix is a great match if you:Have a minimum of 6 months international Call Centre experience (essential)Have a minimum of 6 months target driven sales experience (essenti

departments (follow - up and provide feedback to clients within required 24Hr SLA)Handling Inbound calls and emaiQualifications And Experience NeededMatric2+ years experience in Sales Administration

We are hiring a Call Centre Team LeaderThe Call Centre Team Leader is responsible for overseeing and managing a team of call center agents to ensure optimal performance, customer satisfaction, and ach

and closing deals.The ideal candidate has 3 - 5 years of outbound sales experience preferably in a call centre or customer facing environment, a proven track record of meeting targets, and familiarit

We are hiring Call Centre Support AgentsThis position is responsible for providing a telephonic support function to customers, Fitment Centres, and CTFM branches and for monitoring and fast - track re

toring Vendor management Provide Service desk 1st line support to clientsCOMPETENCIESFocus on first call resolution Perform daily health checks in the environment to assure all systems are fully funct

Regulatory bodies (ICASA & NCC) and the Media. They also serve as the primary point of contact for calls from the Midrand Switchboard of customers wanting to escalate their concerns to the CEO.Your R

that Terms & Conditions of the program are well represented Prepare content to support training for call centre support and all support functions that are customer facing The Ideal Candidate For This

ring Agent.This position is responsible for the monitoring and management of risk events within the call centre support division.Main Job FunctionsMonitoring and phoning of all customer high - risk al

ing and reporting of technical (hardware, software, network etc.) incidents by clients. Leave every caller with the assurance that their issue and or query will be attended to and driven to resolution

l candidate for this role will have: A minimum of 2 years relevant experience including 1 year in a call center environment (Credit Vetting) essential And Previous Credit Vetting experience essential;

TitleCall Centre AgentJob DescriptionEducationNational Certificate Level 4 (N4) / Grade 12 (Required)Languages

n our teamJob FunctionsLogging of incoming ticketsHandle first line troubleshootingCustomer service calls (All departments)Provide technical supportEscalations of queriesWilling to perform shift workP

and closing deals.The ideal candidate has 3 - 5 years of outbound sales experience preferably in a call centre or customer facing environment, a proven track record of meeting targets, and familiarit

eduction of business risk and manage the escalation of potential complaintsImproving the quality of call center agents calls, emails, data capture and overall performance for the customers experience

TransUnion's Job Applicant Privacy NoticeWhat We'll Bring Manage incoming calls and emails for both English speaking banking and business customers. Respond to emails, and review contracts and other d

es Service Desk Agent is the first point of contact for clients and vendors, responsible for taking calls, chat requests, or tickets, and Mailbox management and handling resulting incidents or service

periences and personal empowerment for hundreds of millions of people in more than 30 countries. We call this Information for Good.TransUnion is a major credit reference agency and we offer specialist

Description To process customer requests via inbound or outbound calls and following the appropriate processes to ensure quick and correct action is taken. Receive and professionally answer incoming c

d experience you will have: Excellent listening and communication skills Experience of working in a call centre or other customer - driven environment desirable Good IT knowledge Experience of working

stakeholders at brsk to enable your team to deliver results including the Marketing teamMonitoring calls and providing insight to develop the team.About YouWe are looking for a passionate and ambitio

uest basic information needed in order to process claim - includes written correspondence and phone calls. Evaluate claims based on documentation received including responses from claimant and provide

mer telephone inquiries regarding products, services, order status, and other general questions.Typically uses scripted dialogue and may escalate inquiry to product support, billing, sales, or return/

rom social media content, web series, a radio drama, on - ground ambassadors, chatbot, a network of call centre operators, murals, billboards, etc. - will potentially live within this brand. The brand

uest basic information needed in order to process claim - includes written correspondence and phone calls. Evaluate claims based on documentation received including responses from claimant and provide

te on a follow - the - sun model, with Support sites located globally, there is no after hours on - call or mandated overtime in this role.https://www.youtube.com/watch?v=GC3bWcFFZTo&t=24sWe are o

n our teamJob FunctionsLogging of incoming ticketsHandle first line troubleshootingCustomer service calls (All departments)Provide technical supportEscalations of queriesWilling to perform shift workP

To develop and maintain optimal internal and external outsource provider relationships To supervise call centre outsourcing processes in order to ensure consistency to Vodacom standard Plan, monitor a

r focused individuals on a fixed term contract to process customer requests via inbound or outbound calls and following the appropriate processes to ensure quick and correct action is taken. Receive a

al candidate for this role will have:A minimum of 2 years relevant experience including 1 year in a call centre environment (Credit Vetting) essentialAnd Previous Credit Vetting experience essential;E

uest basic information needed in order to process claim - includes written correspondence and phone calls. Evaluate claims based on documentation received including responses from claimant and provide

Description To process customer requests via inbound or outbound calls and following the appropriate processes to ensure quick and correct action is taken. Receive and professionally answer incoming c

They are both already accomplished in the fundamental attributes of Solution Selling, which are typically:Well versed in probing skills, able to uncover a Need, Pain, or something to be Gained (NPG)Th

tsExcellent command of the Italian and English languageExpert level PC literacy skillsExperience in Call Centre / Travel / Tourism IndustriesCustomer service orientationFlexibility to work shiftsSalar

alytics to support pricing and P&L growthBe insights lead working with all available resources (call centre, sales channels and tracking research) and apply this to all campaign activities.Develop

ormation about products and/or services, answering questions, and resolving problems and issues.The Call Center focus specializes in placing or answering calls to customers related to pre - and post -