Call centre training

Internal)Help manage customers by carrying out standard activities and provide solutions for first call resolution and completion of customer request and executed according to the required standard.C

n Focused telephonic counselling and EAP services, of the highest possible standard, to the clients calling into the National Support Centre.RequirementsHonours Qualification as a Clinical Social Work

d training experience, you will be responsible for representing one of our many clients in handling calls which is made up of: Listening to customer concerns and providing information, answers, or res

Description To effectively guide and lead a team of call centre agents by attending to their needs from a people, technology and process perspective, for seamless delivery to clients and customers, an

budget, reviews cost saving, initiates and provides input on the training of team leaders. Reviews Call Centre industry benchmarking locally and internationally.Minimum Qualification Required Grade 1

Job ref: Call Centre Consultant Job Type: Full - time Call centre agents for Discovery Life & Discovery Insure Rivonia Call Centre is seeking for candidates to fill Outbound/Telesales position for

ronment Qualifications Matric Minimum with at least 2 years managing staff at managerial level in a Call Centre/BPO environment Understanding of Call Centre operations in terms of how people and techn

ronment Qualifications Matric Minimum with at least 2 years managing staff at managerial level in a Call Centre/BPO environment Understanding of Call Centre operations in terms of how people and techn

o Friday 8:15 to 16:15 based in Cape Town Telesales (need to have 1 year sales experience) within a call centre Previous financial services sales experience advantageous however not Essential Matric (

REMOTE & ON - SITE: CALL CENTRE AGENTS | JOHANNESBURG & CAPE TOWNHPCSA - REGISTERED DENTAL PROFESSIONALS URGENTLY NEEDEDAre you seeking a new opportunity where you can showcase your dental ski

Call Centre Manager: Operations Agency.Department: Operations Management.Reports to: General Manager: Agency.Reportees: Direct: Team ManagersIndirect: Call Centre Agents.Main Purpose of RoleTo lead, m

emic:Grade 12 (Matric)Experience:Previous Customer Service Experience6 - 12 Months Customer Service Call Centre / 12 Months High End RetailWorking RelationshipsInternalOperations/functional lineExtern

emic:Grade 12 (Matric)Experience:Previous Customer Service Experience6 - 12 Months Customer Service Call Centre / 12 Months High End RetailWorking RelationshipsInternalOperations/functional lineExtern

Job TitleCustomer AdvisorJob DescriptionExperience: Grade 12 (Matric)6 - 12 Months Customer Service Call Centre experience with the below: - Webchat experienceSales experienceTechnical troubleshooting

ademicGrade 12 (Matric)ExperiencePrevious Customer Service Experience6 - 12 Months Customer Service Call CentreWorking RelationshipsInternalOperations/functional lineExternalCustomerPrimary Responsibi

omers.Professional Know - how Academic: Grade 12 (Matric) Experience 6 - 12 Months Customer Service Call Centre experience with the below: - Webchat experience Sales experience Technical troubleshooti

Job TitleCustomer AdvisorJob DescriptionExperience: Grade 12 (Matric)6 - 12 Months Customer Service Call Centre experience with the below: - Webchat experienceSales experienceTechnical troubleshooting

s that all Human Resources policies and procedures are observedWorkforce PlanningReviews forecasted call volumes, average handling time and shrinkage to calculate the required headcount figureGenerate

Our established company is expanding, and we are looking for full - time Telemarketers / Call Centre Representatives for our call centre based in Midrand - International Business Gateway. As a te

Agreements (SLAs) are achieved. To ensure that customer expectations are met or exceeded within the call centre and the help desk teams.Responsible for ensuring the staff are meeting and exceeding def

Role PurposeManage and motivate the Call Centre team in order to deliver an excellent client experience and support the achievement of sales targets.RequirementsMinimum entry level qualification equiv

es, or equivalent or part thereof at NQF level 4 or above Preferrable.ExperienceEssential:24 months Call Centre / BPO experience2 years Customer Service experience12 Months Previous Advisor Management

act center.Experience in banking, insurance is advantageousJob Objectives:Striving to achieve first call resolution and maintain the quality of service provided by the call centre.Using listening skil

Are you target driven and do you have 1 year Sales experience within a call centre? This position is based in Cape Town and requires someone that comes from an outbound call centre This position is no

e (essential) Relevant Management or Contact Centre Certifications (desirable)Experience3+ years in Call Centre Management / SupervisionTeam management / supervisionEnforcing SOPs and Company Polcies.

acting the client via telephone, emails, or sms.Make a repayment arrangement with a client telephonically that is in line with the Collections procedures.Contact clients telephonically using predefine

issues to prod support, and serving escalations, complaints and monitoring service SLAs. The travel call centre (client service & claims) will be reporting into the candidate. Additionally, the candid

change therefore be prepared to work unfavorable shift patterns as per operational requirements.Our Call Centre is operational 365 days per year (including Christmas and New Year).You will be expected

nly accept candidates with a minimum of 12 months of technical customer service experience within a call centre environment.What To ExpectBe the voice for our customers who can contact us through a va

We are a Collection House is Johannesburg. We are in need of 21 call centre and 30 debt collectors Agents. We are currently recruiting Customer Service / Debt Collection Officers who possess strong c

tsExcellent command of the Italian and English languageExpert level PC literacy skillsExperience in Call Centre / Travel / Tourism IndustriesCustomer service orientationFlexibility to work shiftsSalar

gulatory Exam 13 - 5 years of Investment experience with strong product and process knowledgeProven Call Centre management experience preferredKey CompetenciesClient - focused with strong communicatio

rs in a customer service, retentions or financial services environment (Essential); Experience in a call centre environment (Essential); Experience in a collections environment (Advantageous). 1 - 3 y

ife.This Sales Advisor role at Concentrix is a great match if you: Must have 6 months international call centre Sales experience OR 6 months local call center sales experience coupled with 6 months in

Dedicated product telephone sales agents needed for call centre job in sandton, randburg and roodepoort. Are you inexperienced in call centre? If yes we provide training for inexperienced agent for f

Description CALL CENTRE AGENTS wanted, R6 500 + commission. We want candidates who are willing to work in a outsourcing call centre environment - Vodacom, Discovery, 1 Life Liberty life, AIG and Telko

n ability to translate complex technical information into layman's terms. Experience in a technical call centre role, or the events industry, and/or using event management software. Shift times are fr

visor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, recep

visor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, recep

d resilient Must be computer literate (Word, Internet and Excel) & be able to multi - task in a call centre environment No criminal record & a clear credit record Excellent references Should y

Apogee Investments is looking for telesales agents. Job requirements: Matric + at least 3 months call centre experience. Full training provided. Please call or email for details. About company: Apogee

Structure Salary R 6.500, 00 net monthlyDescription CALL CENTRE AGENTS wanted a structure salary of R6 500 + commission. We want candidates who are willing to work in a subcontract call centre environ

Office Admin and call center agent needed About us, purpose, experience and qualifications about us make a promise be deeply invested value our differences build trust, not territory have courage alwa

vement.Supervise employees, including timekeeping and attendance, and handle employee issues.Manage calls in accordance to risk of contract to avoid paying penalties.Update and maintain the Master Con

ns.To conduct annual reviews of the accounts in debt review to increase the paying portfolioInbound Call Centre duties Obtains client information by answering telephone calls; interviewing clients; ve

Internal)Help manage customers by carrying out standard activities and provide solutions for first call resolution and completion of customer request and executed according to the required standard.C

to a high level of customer service, to work in our Debt Collection Department as a Debt Collector.Call Centre EnvironmentLocation: JHB NorthDepartment: Collections (Call Center)Job Title: Collection

Job ClassificationJob FamilySALES AND SERVICESCareer StreamCALL CENTRE (Service)Leadership PipelineManage Self: TechnicalFAIS AffectedJob PurposeTo provide professional and efficient call services in

Gauteng Hybrid Manager needed for a Call Centre in Fin / Insurance administration and correspondence Gauteng Hybrid Manager needed for a Call Centre in Fin / Insurance administration and correspondenc

thin our team for a Technical Support Team Leader within our Meadowdale team.Line Manager: National Call Centre ManagerJob SpecificationKey Performance Areas:Fielding Customer CallsAssist Customers(in

internal iKhokha 'hubs.'You will be responsible for addressing complaints and handling queries via calls and tickets. From orders and deliveries to cancellations, refunds, exchanges, merchant account

internal iKhokha 'hubs.'You will be responsible for addressing complaints and handling queries via calls and tickets. From orders and deliveries to cancellations, refunds, exchanges, merchant account

ew information that can assist the team to enhance their knowledgeBuild relationships with Finance, Call Centres and banking teams as well as external teams to ensure optimal resolution of escalations

internal iKhokha 'hubs.'You will be responsible for addressing complaints and handling queries via calls and tickets. From orders and deliveries to cancellations, refunds, exchanges, merchant account

ovide support to our internal and external Customers.Your Responsibilities Will Include To telephonically resolve general service queries from internal and external customers Conduct service request a

rking environment Should you be interested, please forward you're CV to tr.recruit2016@gmail.com or call us 0849828296 to set up an interview Here at TR Marketing we offer a fun, exciting and energeti

We are now looking for 27 debt collector call centre staff to join our team. These positions will involve conducting detailed conversations with business owners and individuals about their specific f

We are looking for Sales Agents to work in our up - market Call Centre. We need target driven, vibrant, money hungry and experienced sales people to join our team. You must be available to start ASAP.

Call Centre Agents Wanted For Debt collectionViatech a debt collecting company is currently looking for Call Centre Agents without experience. 20 candidates will be shortlisted and training will be pr

We are looking for Sales Agents to work in our up - market Call Centre. We need target driven, vibrant, money hungry and experienced sales people to join our team. You must be available to start ASAP.