Call centre training

visor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, recep

Does working in a vibrant and dynamic call centre excite you? Capita SA is seeking motivated customer - centric individual/s who are ready to provide exceptional customer experiences. We are looking f

Merchants, a Leading BPO, which has been, and is a highly successful call centre for 20+ years. One of it’s International clients’ is currently seeking customer service consultants on their Nightshift

What will you do?Strategically implement operational plans to achieve the required sales KPIs. The General Manager will also be responsible for improving efficiency and increasing departmental profits

perience in a customer service environment within the insurance industry (Essential)Experience in a call centre environment (Essential)Experience with Avaya related system (Advantageous)General Experi

tional to administrative work, this position will required 3 evening shifts per week taking inbound calls from the US.What you will be doing: Ensure that all outstanding pre - departure paperwork and

e years experience in a claims environment within the insurance industry (Essential)Experience in a call centre environment (Essential)Managerial Experience1 or more years experience of supervising an

e years experience in a claims environment within the insurance industry (Essential)Experience in a call centre environment (Essential)Managerial Experience1 or more years experience of supervising an

The successful candidate will work in a call centre environment and be responsible to telephonically confirm bookings, followed by a confirmation E - mail which have been made by Booking Agents prior

Review Removal and Debt Mediation Company situated in Goodwood, Western Cape.seeking debt review / call centre agents to start immediately.Limited seats available.Successful Candidate must have1. Min

e years experience in a claims environment within the insurance industry (Essential)Experience in a call centre environment (Essential)Managerial Experience1 or more years experience of supervising an

perience in a customer service environment within the insurance industry (Essential)Experience in a call centre environment (Essential)Experience with Avaya related system (Advantageous)Managerial Exp

perience in a customer service environment within the insurance industry (Essential)Experience in a call centre environment (Essential)Experience with Avaya related system (Advantageous)Managerial Exp

My client is seeking a Quality Assurance Agent with 5+ years quality management experience in a Call Centre environment to join their team on a 3 - year contract.Minimum Requirements:Grade 12Certifica

s a firm believer in the African opportunity and our diverse talent reflects this.What is a Trainee Call Centre Agent?Do you have what it takes to work for a leading financial services company? Then y

ducation Matric (Required)Experience3 or more years Financial Services industry experience within a call centre environment (Essential); STI experience (Essential); 2 or more years Claims Experience (

t each card to meet quality standards before client distribution.Delivery Coordination:Log delivery calls initiated by the Call Centre.Follow up with Operations for timely and accurate delivery of car

tomer. Briefing and driving the relevant departments, e.g. Marketing, Sales Campaigns, Training and Call Centre to ensure that all functions achieve the required objectives Assist on a need basis in r

ndustry.Grow with our development plans and culture that allows you to further your career.You BringCall Centre/ Customer Service/Administration/Marketing Experience.What Youll Do For The Brand Ensuri

SALES ADVISER CAPE TOWN/JOHANNESBURGThe Santam Direct Call Centre is currently recruiting Sales Adviser(s) to join our talent pool for future vacancies within the team. Successful candidates will be c

People to be trained as chefs, waiters or bartenders and call centre professionals are urgently needed. We are an independent training academy that care about their learners/trainees and that’s why we

People to be trained as chefs, waiters or bartenders and call centre professionals are urgently needed. We are an independent training academy that care about their learners/trainees and that’s why we

gets.Address non - performance of team members Prepare for and hold weekly team meetings to discuss call quality.Provide advice to team when required.Periodically listen in on calls to assess the qual

e Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor inbound and outbound call and emails responses to assess associates

ons, and providing information about services or products.Your primary role involves taking inbound calls from existing VMO2 customers, handling a variety of call types. These include billing enquirie

al Know - howAcademic:Grade 12 (Matric)Experience:12 months international BPO or 24 months domestic Call Center experience.Previous Customer service experiencePrimary ResponsibilitiesProviding excelle

ons, and providing information about services or products.Your primary role involves taking inbound calls from existing VMO2 customers, handling a variety of call types. These include billing enquirie

d regulatory compliance requirementsProvide feedback to sales agents in terms of the quality of the calls assessed against defined evaluation criteria on an as and need basisProvide feedback reports t

coordinate regional resources in line with customer plans in orderto achieve strategic objectives (call planners etc).Ensure the customer service policy is rigidly implemented and maintained.Resolve

ma in related field.Coaching and analysis experience.What Youll Do For The BrandAd hoc listening to call recordings in line with QA scorecard to ensure that ratings are accurateMonitor and evaluate cu

ld a deep understanding of customer requirements and business processes. Investigate queries methodically and systematically to narrow down root causes. Prepare clear, structured responses that outlin

hefstroom.Purpose Of The RoleThe Escalations Support Agent is a shift basis role in customer facing call centre. The agent will work with complex customers and handle escalation from failed first cont

The incumbent is individually accountable for achieving results through own efforts.Minimum 5 years Call Centre experienceVernacular language preferableCall audits/coaching/efficiency knowledge advant

ent including senior/executiveAbility to prioritize in time sensitive environmentAbility to act ethically and with integrity at all timesProactive, assertive, accountable and takes initiative. A 'can

al but not mandatory.Knowledge of internal and external compliance and governanceSound knowledge of call centre environments preferred. Computer literate (MS Office package) Analytical and thorough/de

al but not mandatory.Knowledge of internal and external compliance and governanceSound knowledge of call centre environments preferred. Computer literate (MS Office package) Analytical and thorough/de

ent including senior/executiveAbility to prioritize in time sensitive environmentAbility to act ethically and with integrity at all timesProactive, assertive, accountable and takes initiative. A 'can

t impact in Botswana, Kenya. Please contact Reward for details. Shift Worker Environment . 24 hours call Centre .Job DescriptionProviding customer service and support: Answer inbound calls and respond

ing and reporting of technical (hardware, software, network etc.) incidents by clients. Leave every caller with the assurance that their issue and or query will be attended to and driven to resolution

ess.Technical RequirementsMatricA minimum of 3 years International Sales management experience in a call centre environmentProven track record (Advantageous)Proficient in Microsoft Office SuiteMust ha

mance. create and maintain a positive work environment.Requirements Of The RoleExperience of BPO or call centre or similar environmentStrong understanding of TTECs business, core values, and goalsAbil

may arise. Additionally, you may also be involved in providing training and guidance to clients and Call Centre Representatives on the proper usage and optimization of cash management devices. Overall

d meaningful change within our society. Key purpose Writing and enhancing sales scripts for a sales call center.Liaising with product houses, group compliance and other business units on an ongoing ba

ales and/or customer service experience preferred; Previous sales experience an advantage; Previous call centre / customer service experience desirable; Basic knowledge according to the specialization

ing with clients to provide progress updates, address changes, and resolve any issues.Informing the Call Centre of any breakdowns or related issues and following up on ETA for resolution.Closing DateS

er literate.Excellent written and verbal communication skills.Organized and focused.Experience in a call centre environment.Inbound and Outbound Calls and Email CorrespondenceRequirementsAbility to wo

ttend to all VIP projects, VIP Business Key Managers, VIP Customers and Brokers / Business partners calls and emails.Assist VIP clients and VIP brokers in resolving queries via telephone and email.Adh

ence in a senior human capital role covering all areas of the functionHC Management experience in a call centre/contact centre environment will be advantageousAbility to travel (domestic travel)Manage

Experience Grade 12 Customer Service oriented and experience Coordinating Schedules & Appointments Call Centre experience beneficial Continuous Improvement experience beneficialJob Requirements & Oth

Outsourcing Absa, Liberty Life, Mtn, Multichoice and Vodacom call centre agents urgently needed now to work around Johannesburg and Randburg without experience as training is available for free. You m

perience.Deal Breakers:Minimum of 2 - 3 years tele - sales, or direct sales experience. 1 - 2 years call centre experience with a focus on outbound sales. Proven track record consistently delivering o

rket as well as focus on growth of the brand.ResponsibilitiesCustomer Relationships DevelopmentMake calls by telephone to allocated customers to develop new relationships or either as a first point of

rket as well as focus on growth of the brand.ResponsibilitiesCustomer Relationships DevelopmentMake calls by telephone to allocated customers to develop new relationships or either as a first point of

rket as well as focus on growth of the brand.ResponsibilitiesCustomer Relationships DevelopmentMake calls by telephone to allocated customers to develop new relationships or as a first point of contac

grow your career while being part of an organisation with purpose.Job PurposeAttend to all incoming calls received on the complaints line. Identify the customer's query and directthe call to the relev

tinuous CPD points as legally requiredEXPERIENCE3 to 5 years sales experience in a customer service/call centre environment.RESPONSIBILITIESActive Selling of Finance and Insurance Products via direct

ftware.Key ResponsibilitiesDeliver service and support to end - users using and operating automated call distribution phone software, via remote connection or over the Internet.Attend to technical - r

providing information / demonstration on how to create a money transfer on their phonesContact the Call Centre to assist customers who have issues (i.e. OTP)Issue new card if a customer has been bloc

providing information / demonstration on how to create a money transfer on their phonesContact the Call Centre to assist customers who have issues (i.e. OTP)Issue new card if a customer has been bloc

uctive.Key ResponsibilitiesDeliver service and support to end - users using and operating automated call distribution phone software, via remote connection or over the Internet.Attend to Case Manageme