Performance

nership of customer retention initiatives in cases of service failure. Call Centre Leadership & Performance Management: to ensure that the CS environment is lead from the front, that team leaders

expectations, IPMs in line with agreed SLAs. Ensure individual attainment of minimum (defined) risk performance contribution to required vertical and/or Principal portfolios.Required Minimum Education

xecute relevant projects /Initiatives aligned to Fraud Solutions strategic objectives with specific performance measures and control systems to track progress.To take responsibility for the overall ma

ons are efficiently integrated into the overall customer services strategy.Call Centre Leadership & Performance Management: To ensure that the Operational Support environment is led from the front, th

ram, LinkedIn, etc.) aligned with business goals. Set clear KPIs for all paid campaigns and monitor performance. Conduct thorough keyword research to guide PPC and SEO efforts. Manage budgets, bid str

of stores within a region. The Area Ops manager will ensure each store meets company standards for performance, profitability, customer service, and employee development. The role requires a hands -

xperience in running campaigns across social platformsExperience in managing digital campaigns with performance driven goalsExperience with managing digital campaigns for video & mobileMust know how t

e for driving Envision Africa's overall sales strategy, ensuring revenue growth, and overseeing the performance of all Strategic Business Units (SBUs). The NSM manages and supports the SBU Leaders, en

on people management policies and practices; talent and learning practices for the unit; as well as performance consulting, in line with legislation and Sun International standards. **Key Performance

al Event Supportprojects Data Management, Event Relations and Event SupportAccountabilitiesEmployee Performance ManagementEnsure new employees are oriented to the organization, its policies, facilitie

of Customer Service Learning experts, with a strong and proven track record of driving and managing performance in the Learning field. You will be part of the leadership team in region and the SME for

ible for the day - to - day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Essen

At Nimble Credit Solutions, we are on a mission to deliver top - tier operational performance, elevate client relationships, and create a high - impact, results - oriented work environment. As our Ope

of the team.The team that makes it happen.Guided by our purpose and our values, we enable both high performance and purposeful action as we aim to re - imagine mining to improve peoples lives", delive

ing and executing of team's strategies and reviewing daily reports.Meet monthly individual and team performance targets by setting expectations and accountabilities.Build and maintain effective workin

of the team.The team that makes it happen.Guided by our purpose and our values, we enable both high performance and purposeful action as we aim to re - imagine mining to improve peoples lives", delive

ible for the day - to - day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Essen

ible for the day - to - day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Essen

post - go - live, delivering exceptional service, reporting on Service Delivery and Pick - up Point performance, and identifying opportunities to grow account share. Youll collaborate with Service Del

mlined onboarding journeys.Leverage technology to enhance client onboarding experiences.Monitor key performance indicators and drive continuous improvement.Align onboarding processes with overall busi

nd Field Marketing are essential to the growth of our industry - leading brands. We foster a high - performance culture where teamwork, accountability, and creative problem - solving are celebrated.Ou

customer experience while driving commercial success. You will be responsible for optimizing sales performance, maintaining service excellence, and fostering a high - performance team culture. Acting

t service delivery, quality standards, and positive customer experiences. The role drives coaching, performance management, and small operational improvement initiatives using QA, system, and performa

Meets with the Operational Management team at a minimum once a month to provide feedback on quality performance, trends and focus areas Conducts regular calibration sessions to ensure the validity and

lated to these processes for each department in their domainManage and oversee the establishment of performance goals, and allocates resourcesSet operational and/or performance goals for each departme

ive, website animation creative, paid search, affiliate network, social networksMonitor and analyse performance and ROI on all online activities. Propose and implement recommendations and improvements

the overall Network.Drive the MTTR and MTTI strategy and maintain the technical specifications and performance of the network equipment, new customer service performance and facilities infrastructure

ant to be a part of our team?The purpose of this position is to take overall responsibility for the performance and ongoing development of the Contact Centre functions, ensuring delivery of contractua

nced by low attrition, high employee morale, engaged associates and exceptional individual and team performance. Ensure teams are working efficiently by actively monitoring key performance indicator (

ntify business opportunities and/or challenges which might impact business strategies and financial performance, and provide timely intelligence with a view to inform decision making through:Market Sc

us on growth of the brand. Ensure consultants are performing against targets, while reviewing their performance and coaching them to do so to assist in achieving the required sales and operational res

vides exception reporting on rate and fee deviations and revenue leakage in maintaining key product performance indicators for the respective Product portfolio Implementation of new product or changes

It Uniquely Yours.You will be manager in a team responsible for the overall financial integrity and performance of a country, category, Supply Chain or FP&A. You will support the Senior Manager or

foster a culture of learning, helps your customer service leads and the overall team improve their performance and deliver outstanding customer service. Furthermore, your track record in managing the

and fair place.ABOUT THE ROLE We are seeking a results - driven and customer - focused Director of Performance Marketing to lead our paid media strategy and execution efforts for specific sub - produ

he monitoring, evaluation, and reporting activities of the FSCA. This will involve tracking against performance indicators, goals, objectives, targets and verifying for accuracy, validity, and complet

ctions to implement business logic; Develop regression tests to test T - SQL code; Perform database performance optimization; Build responsive web pages that provides a good user experience and uses e

ERM has a well - established and fast - growing Social Performance and Human Rights practice of around 300 people globally and 60 people within EMEA which we are looking to expand further due to signi

ontact center environment, placing a strong emphasis on the operational landscape, analytics, agent performance, customer satisfaction, and overall efficiency of the contact center. The position invol

icies and procedures.Ensure external stakeholders perform within the required standards by managing performance and costs in line with the Service Level Agreements (SLA).Meet financial and operational

e Client and Supplier Contracts, SLAs and Risk; HR and IR: Must be able to effectively lead, train, performance measure and performance manage all subordinates to ensure high morale, productivity and

nal and external clients.Monitor and manage departmental efficiency by tracking individual and team performance against performance indicators.Monitor customer feedback through surveys, NPS (Net Promo

and to provide related HR consultancy services to business: enhancing service delivery and enabling performance targets.Qualification and Experience Bachelors Degree or Advanced Diploma in Human Resou

n, Legal, HR and Finance provide the support for the achieve their growth, return on investment and performance objectives.The General Manager reports to the Group CEO. The General Managers direct rep

responsible for managing 100+ SMB accounts with an average monthly spend of $200, ensuring optimal performance and value delivery.Location: Fully - Remote (Work from Home), 9 AM - 5 PM ESTKey Respons

operation in Saldanha Bay, Western Cape. Guided by our purpose and our values, we enable both high performance and purposeful action as we aim to re - imagine mining to improve peoples lives"", deliv

scheduling claims within established legal and company compliance.Design, implement and monitor Key Performance indicators and Service Level Agreements relevant to achieving segment objectives.Analyse

administration - related solutions for various project and operational needs.Optimise and maintain performance, housekeeping, availability, serviceability, and recovery.Testing IT PerformanceDesign a

resolve dialer - related issues promptly. Work closely with IT and vendors to ensure optimal dialer performance and system upgrades.Campaign Management Monitor and analyze campaign performance, includ

to clients, building effective relationships with internal clients and to promote a culture of high performance, innovation, ambition, and continuous improvement within Operations. The successful incu

ose - off any gaps relating to their KPI's. You will agree and set goals with team members covering performance, quality and development areas. Focus on career and skills development of team members.

ere we enable global trade every day?The Area FinOps Manager is accountable to drive FbM L&S FinOps performance in the Area and ensure that there is a constant balance of focus and performance across

will be responsible for overseeing the daily operations of the BPO unit, ensuring service delivery, performance, and operational excellence. This role involves managing a large team, optimizing proces

st benchmarks for area of responsibilityEnsure housekeeping is in orderReview and analyse financial performance of operational area with accountant in preparation for prelease and advise operators on

r, you will be responsible for leading a team of Customer Advisors, driving exceptional operational performance while ensuring full compliance with regulatory standards, with a particular focus on tre

is role focuses on driving process optimization, maintaining service excellence, and enhancing team performance while ensuring strict adherence to company policies, risk management frameworks, and reg

r, you will be responsible for leading a team of Customer Advisors, driving exceptional operational performance while ensuring full compliance with regulatory standards, with a particular focus on tre

The purpose of this role is to collaborate with the Digital Performance teams across disciplines to develop and execute innovative and creative solutions and strategies for our clients across Programm

anding of both digital and traditional marketing, a passion for innovation, and the acumen to drive performance in a high - pressure environment.With Hollywoodbets You WillInnovate and create as part

r, you will be responsible for leading a team of Customer Advisors, driving exceptional operational performance while ensuring full compliance with regulatory standards, with a particular focus on tre