Technical call centre

rpret campaign datasets to identify trends, patterns, and insightsWhat we will love about youStrong technical understanding of dialer systems, including predictive dialers, power dialers, automated vo

foster innovation, agility, and collaboration The ideal candidate for this role will have:Must have technical/professional qualifications:Diploma or Bachelors degree in Human Resources, Industrial Psy

cationJob FamilySALES AND SERVICESCareer StreamCALL CENTRE (Service)Leadership PipelineManage Self: TechnicalFAIS AffectedJob PurposeTo provide professional and efficient call services in order to opt

About The RoleThe role of the Helpdesk Team Lead is to lead and mentor a Helpdesk technical team, monitor system performance, and remotely assist clients on all inbound channels. The Helpdesk Team lea

n the pursuit of the achievement of the goals of the organisation, and understanding the role which technical support plays within a successful business unit. The incumbent will be expected to be resu

n the pursuit of the achievement of the goals of the organisation, and understanding the role which technical support plays within a successful business unit. The incumbent will be expected to be resu

n the pursuit of the achievement of the goals of the organisation, and understanding the role which technical support plays within a successful business unit. The incumbent will be expected to be resu

n the pursuit of the achievement of the goals of the organisation, and understanding the role which technical support plays within a successful business unit. The incumbent will be expected to be resu

n the pursuit of the achievement of the goals of the organisation, and understanding the role which technical support plays within a successful business unit. The incumbent will be expected to be resu

d Written CommunicationUse clear and effective verbal and written communications skills and provide technical guidance when required to express ideas, request actions and formulate plans or policies.P

ustry best practices through ongoing education, attending conferences, and reading specialist media.TECHNICAL COMPETENCIESCustomer Service Delivery Use comprehensive knowledge and skills and guide and

ustry best practices through ongoing education, attending conferences, and reading specialist media.TECHNICAL COMPETENCIESCustomer Service Delivery Use comprehensive knowledge and skills and guide and

Improve customer satisfaction by providing a high quality professional Primary Technical Support to SE customers, particularly regarding technical information on products (including prices and discoun

ustry best practices through ongoing education, attending conferences, and reading specialist media.TECHNICAL COMPETENCIESCustomer Service Delivery Use comprehensive knowledge and skills and guide and

d Written CommunicationUse clear and effective verbal and written communications skills and provide technical guidance when required to express ideas, request actions and formulate plans or policies.P

d Written CommunicationUse clear and effective verbal and written communications skills and provide technical guidance when required to express ideas, request actions and formulate plans or policies.P

ustry best practices through ongoing education, attending conferences, and reading specialist media.TECHNICAL COMPETENCIES Customer Service DeliveryUse comprehensive knowledge and skills and guide and

years call centre experience with preferably 2 years in a Team Leader role with coaching experienceTechnical / Professional KnowledgeAdministrative procedures and systems Banking knowledge Banking pr

n the pursuit of the achievement of the goals of the organisation, and understanding the role which technical support plays within a successful business unit. The incumbent will be expected to be resu

n the pursuit of the achievement of the goals of the organisation, and understanding the role which technical support plays within a successful business unit. The incumbent will be expected to be resu

ection or adjustment and following up to ensure resolution. You will be focusing on troubleshooting technical challenges, general customer support, and offering new products and services where relevan

ection or adjustment and following up to ensure resolution. You will be focusing on troubleshooting technical challenges, general customer support, and offering new products and services where relevan

ection or adjustment and following up to ensure resolution. You will be focusing on troubleshooting technical challenges, general customer support, and offering new products and services where relevan

n the pursuit of the achievement of the goals of the organisation, and understanding the role which technical support plays within a successful business unit. The incumbent will be expected to be resu

akeholders.Please Note. For this role, we can only accept candidates with a minimum of 12 months of technical customer service experience within a call centre environment.What To ExpectBe the voice fo

necessary for functions outside the DOA. POSITION RELATIONSHIPSInternal Operations TeamFinance Team Technical Support Projects Management Team Engineering TeamProcurement Warehouse ExternalCustomers (

INSTALLATIONS TECHNICIANREPORTS TO: Technical ManagerQualification & ExperienceMatric or equivalentMinimum 5 years experience as an alarm technicianExtensive programming, wiring, installations and fau

vision able to work without established procedures.You will troubleshoot client portal accounts for technical, billing, and general setup issues.You will be responsible for setting up and maintaining

Job Description Technical Dispatch Agent Level 2DEPARTMENT: CCC Customer Contact CentreREPORTS TO: Technical SupervisorBASED IN: Midrand JHBQualification & Experience Grade 12 Customer Service oriente

experienceCommitment to personal and team goalsAbility to apply business rules and processesProvide technical guidance to team membersResponsibilitiesContinuous business improvement strategiesImplemen

Your time is now to be your exceptional best at Old Mutual!Job DescriptionThis role manages a technical processes team which includes efficient and effective administration as well as coaching and dev

IT Technician with Call Centre experience to join the Port Elizabeth team, Provide a high level of technical support to our stores, Accept responsibility for resolution within the SLA of tickets assi

System testing (UAT) when required Monitor and attend to compliance supervisions for staff . Skills Technical Skills and Knowledge Strongly customer service - focused Excellent relationship building s

ted field of study would be advantageous Minimum 3 - 5 years experience in Key Accounts Management, Technical support, Portfolio Management or Business Consulting within FinTech of Payments Familiarit

tes, using natural language Collaborate with developers and subject matter experts to establish the technical vision and analyse trade - offs between usability and performance needs Be the liaison bet

iaise with clients and ensure that meetings are well coordinated.Troubleshooting VC problems.Report technical challenges to the Call Centre and follow - up with responsible persons (e.g. AV, boardroom

ience Commitment to personal and team goals Professionalism Excellent administration skills Provide technical guidance and support to Department Must be highly proficient in dealing with clients at al

s, and working together with Supply Chain to ensure customer CLO is achieved.Provide generalist and technical support both internally and externally.Process standard and adapted product orders.Support

sound judgement in achieving organisational goals. A clear understanding of the critical role that technical support plays in business performance is essential. The role demands a results - oriented

sound judgement in achieving organisational goals. A clear understanding of the critical role that technical support plays in business performance is essential. The role demands a results - oriented

customer focused role, you will also support advisors, partners, and alliances by resolving complex technical challenges and providing expert product insights.Location - 3 days per week out of our Joh

hieving sales targets. Key competencies: Excellent communication skills; Sales driven; Demonstrates technical selling skills; Relationship building; Pro - active target driven and self - motivated; De

s detailing company Helpdesk procedures.Ensure that workflow continues without interruption.Provide technical guidance to Helpdesk Operators in resolving problems.Implement efficient and effective adm

ection or adjustment and following up to ensure resolution. You will be focusing on troubleshooting technical challenges, general customer support, and offering new products and services where relevan

ection or adjustment and following up to ensure resolution. You will be focusing on troubleshooting technical challenges, general customer support, and offering new products and services where relevan

ection or adjustment and following up to ensure resolution. You will be focusing on troubleshooting technical challenges, general customer support, and offering new products and services where relevan

erstanding of transactional processing via Mobile money, Cards, E - cash/E - Wallet and more.Have a technical understanding of data sources, analysing of data and reportingStrong ability to identify t

the customer and redirect the call to the correct department contact person. (new Sales, Accounts, Technical, Breakdowns, Rental)Handle incoming queries related to Sales or technical assistanceHandle

le channels (phone, email, chat, social media), ensuring satisfaction and issue resolution.Provides technical support by troubleshooting and guiding customers through solutions.Manages customer compla

k environment. The position exists in Paarden Eiland for a qualified individual who will coordinate technical site visits in order to achieve greater customer satisfactionRESPONSIBILITIES: Dispatching

Overall Purpose of the Job: To effectively manage the Call Centre Outbound Sales, Technical, FindU and Client retention teams as well as the Inbound sales team. Achieving CCC KPIs and Targets. Dealing

ovative solutions that enhance customer experience, increase market share, and drive revenue growth.TECHNICAL COMPETENCY REQUIREMENT Understanding of consumer credit/debit card, prepaid card products

y figure within a high - performing team of Service Delivery Engineers, providing onsite and remote technical support to our corporate business. To achieve domain and technical expertise within your a

ten and verbal communication skills Proven knowledge in the application of Customer Services Centre technical systems Ability to apply new technologies and methodologies Highly numerate Proven passion

Role PurposeThe roles main focus is to ensure a world - class delivery of technical services and customer experience through the management of the Fixed and Digital services CRM technical platforms, p

g SOPs and Company Polcies. B2C / DTC salesCustomer relationsTelephonic sales E - commerce platformsTechnical supportSales and reporting Working within a digital environmentWorking across different ti

tional Senior CertificateMinimum Experience Level6 months Customer Service and Call Centre or RetailTechnical / Professional KnowledgeAdministrative procedures and systems Data analysis Microsoft Offi

plan reassessment. Build sound relationships with others through honesty, trust and respect. Ensure technical product and legislative knowledge is always current in order to propose the most relevant

ond to all telephonic enquiries timeously and always maintain great levels of customer satisfaction.Technical/Mechanical automotive background Desirable.Product Knowledge.Should be able to carry out h

role.Good commercial understanding / awareness of best practice unsecured collections and recovery.Technical And Competencies RequiredGood tactical insights into Campaign & Dialer Management fram