Technical call centre

ructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resoluti

/ Grade 12 / National Senior Certificate.Valid Driver's License.Outstanding customer service skills.Technical experience.Excellent technical, problem solving and analytical skills.Strong written and o

ons to client issues and concerns via all contact channels and all media e.g. trouble shooting with technical queriesProductivity of ServiceLog in to FADT systems on time and for full shift durationMa

t the client vision for the Communication Centre.Client Servicing: Ensure adherence to SLAs, handle technical and escalated enquiries, and foster collaboration between teams.Decision Making: Prioritiz

take Keep the company vehicle clean Submit petrol slipsCore Competencies Customer Focus Functional/Technical Skills Approachability Problem Solving and Troubleshooting Integrity and Trust Technical L

ng environment Proven track record of successful implementation of business process change projects Technical Skills Business presentation skills Understanding of corporate organizations Understanding

sales through building report with Brokers and Clients, by providing superior sales service through technical and product knowledge on Personal Lines Insurance products. Always keeping TCF in mind. Be

etenciesCustomer FocusApproachabilityIntegrity and TrustManagement relationshipsComposureFunctional/Technical SkillsProblem Solving and Troubleshooting.Self - DevelopmentTechnical LearningListeningWe

call centre (Local/ International), Must have worked in a customer service department dealing with technical or Billing queries or, Must have sales (Inbound/ Outbound) MatricClear criminal recordAbil

take Keep the company vehicle clean Submit petrol slipsCore Competencies Customer Focus Functional/Technical Skills Approachability Problem Solving and Troubleshooting Integrity and Trust Technical L

tencies:Customer FocusApproachabilityIntegrity and TrustManagement relationshipsComposureFunctional/Technical SkillsProblem Solving and Troubleshooting.Self - DevelopmentTechnical LearningListeningWe

take Keep the company vehicle clean Submit petrol slipsCore Competencies Customer Focus Functional/Technical Skills Approachability Problem Solving and Troubleshooting Integrity and Trust Technical L

ection or adjustment and following up to ensure resolution. You will be focusing on troubleshooting technical challenges, general customer support, and offering new products and services where relevan

les, VLOOKUPs, etc.Ability to calculate tax according to SARS requirements.Duties & ResponsibilitiesTechnicalAdministering various standalone Retirement Funds.Administration of Annuity business, which

take Keep the company vehicle clean Submit petrol slipsCore Competencies Customer Focus Functional/Technical Skills Approachability Problem Solving and Troubleshooting Integrity and Trust Technical L

phy, and visual effects, enabling the creation of visually appealing and impactful creative assets. Technical Proficiency: Familiarity with the latest creative production tools, software, and technolo

n opportunity and our diverse talent reflects this.Job DescriptionProvide quality sales service and technical underwriting expertise that results in the production of business from new and existing so

. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.

in SAIDSA requirementsDutiesPlan and manage the service calloutsLiaise with clients with regards to technical and account queriesMeeting Field Force Transformation (FFT) targetsEnsure proper stock con

csAre you a customer - focused professional with a passion for IT support and a flair for resolving technical challenges? We are seeking a dynamic Software Support Consultant to join our client and pr

IN US!!! German Intake Dates May 16, June 24, July 15 and Nov 4, 2016. DUTIES: Provide customer and technical support to customers regard to technical products via phone, chat and e - mail Deep knowle

esults issued by an accredited MQA trade test centre as well as evidence of training conducted at a technical training centre (e.g. Portfolio of Evidence, Logbooks) Other Skills / Competencies Pass Vi

hich 4 years was in product development and/or management and 2 - 3 years general banking experienceTECHNICAL COMPETENCY REQUIREMENT Product management skills Advanced understanding of acquiring value

hich 4 years was in product development and/or management and 2 - 3 years general banking experienceTECHNICAL COMPETENCY REQUIREMENT Product management skills Advanced understanding of acquiring value

client experienceFine - tuning of hearing aid settingsCustomer relations and relationship managementTechnical support (hearing aids and apps connected to hearing aids)Administration and client record

client experienceFine - tuning of hearing aid settingsCustomer relations and relationship managementTechnical support (hearing aids and apps connected to hearing aids)Administration and client record

ce working with databases and data models beneficial. Qualifications:Matric certificate. A tertiary technical qualification. Any qualification or certification in software coding, databases will be be

in place to addressAgree suitable strategies to ensure talent pipelines are in place at leadership, technical and operational levels to meet the performance and growth objectives of the business areaE

Backbone of Our IT ExcellenceWe're looking for Application Support Consultants to provide essential technical and application support to our Outbound, Inbound, and International Sales Divisions. Your

avioural Competencies: Action Oriented Priority setting Customer Focus Approachability Functional / Technical Skills Integrity and Trust Informing Planning We reserve the right not to make an appointm

avioural Competencies: Action Oriented Priority setting Customer Focus Approachability Functional / Technical Skills Integrity and Trust Informing Planning We reserve the right not to make an appointm

2 years Agent experience Knowledge of Avaya / Genesys or similar tool MS Excel - intermediateSkills: Attention to detail Oral and written communication Customer service orientation Technical Expertise

ng problems, offering solutions and making recommendations to management. Maintain professional and technical knowledge through ongoing self and shared learning. Monitor and evaluate success and failu

iness products and keep abreast of changes in the insurance industry, including competitor products.TECHNICAL COMPETENCIESDirect SalesWorks with guidance to maximize the volume and value of direct sal

ection or adjustment and following up to ensure resolution. You will be focusing on troubleshooting technical challenges, general customer support, and offering new products and services where relevan

to Manager / Supervisor and Call Centre upon completion of a callKeep stock up to date and assist store man with stock takeKeep the company vehicle cleanSubmit petrol slipsEngineering / Technical jobs

butorThe Successful Candidate Must Have The Following Experience/skills2 to 3 years experience as a Technical Support Agent.Minimum of 3 years experience working with Wireless and Wi - Fi routers.Good

k remotely in South Africa. You will work with a CRM development team who are a group of motivated, technically skilled individuals creating a Microsoft Dynamics solution for our call centre of almost

of incoming ticketsHandle first line troubleshootingCustomer service calls (All departments)Provide technical supportEscalations of queriesWilling to perform shift workProvide follow up supportExperie

assigned.Main interactions:Customers, Coordinators, Call Centre, Operations, Inside Services Sales, Technical SupportKey Success FactorsCustomer satisfaction by ensuring that the SoW is executedTime t

To provide Business Bank clients with excellent end to end Internet Banking experience by providing technical telephonic support ensuring that processes and procedures are adhered to and processing in

of incoming ticketsHandle first line troubleshootingCustomer service calls (All departments)Provide technical supportEscalations of queriesWilling to perform shift workProvide follow up supportExperie

eferred agreement deals are understood & applied appropriately. Ability to provide navigational and technical support on our online portal, Travel IT Provide troubleshooting to all online users where

m documentation for customers.Personal Capability BuildingDevelop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as forma

inimum 2 years) of handling general insurance complaints, ideally across a broad range of products. Technical product knowledge: In addition to having handled complaints you will be able to demonstrat

blems Ability to package ideas and results in a logical, understandable and compelling way for both technical and non - technical audiences Strong ability to influence Senior Management and key stakeh

h the project managers to give direction to project executionSuccessful execution of Innovation and Technical projects through the Project Management OfficeEssential Qualifications - NQF LevelMatric /

feel listened to, understood, supported and treated like an individual, or by using our specialist technical skills to deliver the best and most effective outcomes for even the trickiest or most chal

usiness Partner commercials, and ROI thereof The ideal candidate for this role will have: Must have technical / professional qualifications: A relevant degree/diploma (essential) with at least 5 to 8

on a defined rosterAcademic Qualifications and Certifications:General Qualification in Technology (Technical Diploma or Certificate) or equivalent would be a benefitRequired Experience:A 2 to 3 years

boration is an assetAcademic Qualifications and Certifications:General Qualification in Technology (Technical Diploma) or equivalentIndia specific A minimum of 13 years of education with a diploma in

boration is an assetAcademic Qualifications and Certifications:General Qualification in Technology (Technical Diploma) or equivalentIndia specific A minimum of 13 years of education with a diploma in

the sales team, exploring new approaches, technologies, or techniques to boost sales effectiveness.Technical RequirementsMatricA minimum of 3 years International Sales management experience in a call

will be with 2 members of the Leadership of the Hiring Team and 1 member of the HC Leadership Team.Technical & Psychometric Assessments: These will depend on the role and will sometimes happen concur

of the dynamics of the graduate professional client market.Knowledge of best practice in Short Term.Technical knowledge of Short - Term insurance products. Working knowledge of TCF and the need for co

better and fasteris business SMART. Able to think about problems from a business perspective using technical and product input;is curious and challenge the status quois innovative and enjoys iteratio

es. You are responsible for understanding the specific needs and requirements of clients, providing technical support and troubleshooting assistance, and facilitating the resolution of any issues or c

ional Successful track record of achieving sales targets Experience within the hospitality industry Technical Knowledge Good written and verbal communication skills Strong proficiency in Microsoft Exc

s IT Diploma or equivalent  Remote Support Experience  Database skills – SQL/Firebird/Interbase  Technical Service Desk experience  Call Centre experience  Well - spoken Reliable/Own transport 

th a growing and collaborative team of designers? If so, we should talk! At We!Technology, our High Technical family of consultancy services, we provide high ended solutions. We!Technology solves fasc