Call centreJob search results in: Jobs in Cape Town

ctions and takes action in accordance with it.QualificationsSA CitizenGrade 12 (Mandatory)6+ months Call Centre agent experience (Mandatory)Clear criminal record (Mandatory)Clear credit recordComputer

o a company that values your expertise? Discover why over 550, 000 game - changers around the globe call Concentrix their employer of choice. Together, well achieve greatness and unlock unlimited poss

f you have the following skills!Minimum of 12 months technical customer service experience within a call centre environment.Passionate about putting the customer at the heart of everything you do, doi

vers Code 10 - 14 With Valid PDP •Security Officers •Logo Driver •Office Work (Receptionist, Admin, Call Centre, Data Capture) •Safety Officer •SHE Rep •Occupational Health & Safety *Engineering:

vers Code 10 - 14 With Valid PDP •Security Officers •Logo Driver •Office Work (Receptionist, Admin, Call Centre, Data Capture) •Safety Officer •SHE Rep •Occupational Health & Safety *Engineering:

vers Code 10 - 14 With Valid PDP •Security Officers •Logo Driver •Office Work (Receptionist, Admin, Call Centre, Data Capture) •Safety Officer •SHE Rep •Occupational Health & Safety *Engineering:

vers Code 10 - 14 With Valid PDP •Security Officers •Logo Driver •Office Work (Receptionist, Admin, Call Centre, Data Capture) •Safety Officer •SHE Rep •Occupational Health & Safety *Engineering:

Level 4 equivalent.Clear Credit and Criminal record.Computer literate.Minimum of six (6) months of call centre experience or six (6) month related experience in financial services environment, custom

on Proactively identify customer needs to drive satisfaction and improve retention Conduct outbound calls as required: health checks, surveys, abandoned call follow - ups, and introducing new products

on Proactively identify customer needs to drive satisfaction and improve retention Conduct outbound calls as required: health checks, surveys, abandoned call follow - ups, and introducing new products

tion.User Rights Management via group membership changes in Active Directory and EntraCorporate and Call Centre applications support, troubleshooting and issue escalationKnowledge and experience on Wi

lls.Duties and Responsibilities Sales & Distribution StrategyLead and grow distribution through call centres, IFA networks, and partner institutions (e.g., Liberty, PPS, Standard Bank).Manage Heal

damentals and performance managementClient service delivery modelsBasic data analytics and reportingCall centre environments and telephony systemsImplementation and rollout strategies for telephony pl

forming appropriate actions on accounts that support Responsible Gambling (RG).Conducting follow up calls to customers who contact the Customer Call Centre (CSC) threatening suicide or self - harm.Com

ng sure customers see the value in what AnyVan offersManage your leads and hitting your targets for calls, conversions, and revenue every week and monthWork with your manager to tweak and improve sale

g)Product knowledge and system navigationCustomer engagement and complianceMonitor live or recorded calls to evaluate agent performance against KPIs and quality benchmarksIdentify performance gaps and

line with Company procedures and service standards.Key Performance AreasReservation BookingsAnswer calls received by business unit reservationsGreets clients in a friendly way and treats them with re

nly accept candidates with a minimum of 12 months of technical customer service experience within a call centre environment.What To ExpectBe the voice for our customers who can contact us through a va

upport Advisor role at Concentrix is a great match if you have:2 years customer service experience, call centre AND / OR 12 months Gas & Electric experience OR Collections experienceAbility to type 25

nquiries via phone, email, and Bizagi, consistently meeting productivity benchmarks.Handles inbound calls/email and Tier 2 for MFC, OMP, and PF clients, ensuring prompt and professional service.Resolv

in order to manage the experience to the customerResearching how solutions are being implemented locally and internationallyUsing online tools and resources as well as identifying and engaging other

WHO ARE WE?BOOMERANG MARKETING SA is a call centre successfully providing Business Processing support to local & international clients since 2005.We boast a warm, employee - focused environment, inclu

ends for life.This Sales/Customer Service Advisor role at Concentrix is a great match if you:1 year call centre experience AND / OR 6 months Direct Sales experience (excluding retail clothing) OR Coll

their dreams.What will you do?This role resides in Diep River, Cape Town, for now, and reports to a Call Centre Team Leader. The Call Center Team Leaders provides a positive customer experience by eva

t base. Utilises IT system accurately and ensures that all queries are answered effectively. Refers calls to appropriate departments only if unable to solve query appropriately. Deals with more comple

o a company that values your expertise. Discover why over 550, 000 game - changers around the globe call Concentrix their employer of choice. Together, we will achieve greatness and unlock unlimited p

ife.This Sales Advisor role at Concentrix is a great match if you: Must have 6 months international call centre Sales experience OR 6 months local call center sales experience coupled with 6 months in

s engineer, cloud architect or in a similar role Practical knowledge of 5G network architecture and call - flows and experience in troubleshooting 5G networksAmazon is an equal opportunities employer,

PurposeTo assist with the Quality Assurance and the identification of training needs of Pre - Auth Call Centre staff and the design and implementation of appropriate interventions to address these ne

uctive.Key ResponsibilitiesDeliver service and support to end - users using and operating automated call distribution phone software, via remote connection or over the Internet.Attend to Case Manageme

n system by following manufacturers instructions and console operation. Channel and co - coordinate calls received. Take messages and distribute post and deliveries. Perform front office administratio

o generally work a Monday to Friday, 8AM to 4PM work week, but will on occasion require after hours calls from (and callouts to) the EOC to assist with escalated emergencies. This would include possib

neer that will enable them to take on more complex tasks in the future. This position includes on - call duties which is on rotation with the rest of the team. Our team values work - life balance.As a

d continuous improvement of the quality management system.Monitor, evaluate and provide guidance on calls for exceptional customer services and effective resolutionConducting quality analysis, identif

he Contact Centre Sales Manager you will be accountable for the daily running and management of the Call Centre Sales Services through the effective use of resources.This will include Inbound, Outboun

ance in the Learning field. You will be part of the leadership team in region and the SME for L&D locally in South Africa.This role is ideal for a self - motivated, energetic and enthusiastic Learning

ng sure customers see the value in what AnyVan offersManage your leads and hitting your targets for calls, conversions, and revenue every week and month.Working with your manager to tweak and improve

livery.Ensure a professional, polite, and efficient service is offered.Take responsibility for each call by ensuring that advice is always given in the customers best interest by enhancing customer de

Position SummaryIndustry: IT & InternetJob category: Call Centre and TelesalesLocation: Cape TownContract: PermanentRemuneration: Market RelatedEE position: YesIntroductionTRACKER Western Cape require

rporate work experienceEssential: 3 years' Customer relations experience/Corporate B2B service (not call centre)Essential: Key Account management experienceEssential: 1 - 2 years' solid administration

red quarterly by product assessments. Present at Boardroom and Executive level. Accomplish expected call rates determined by management. Provide service to both existing and prospective clients. Compi

Quick Recommended LinksJobs by LocationJob by industries What will you do?Selling products telephonicallyAchievement of sales targets and objectivesAdherence to Quality and Compliance processes to min

porate work experience Essential: 3 years' Customer relations experience/Corporate B2B service (not call centre) Essential: Key Account management experience Essential: 1 - 2 years' solid administrati

change therefore be prepared to work unfavorable shift patterns as per operational requirements.Our Call Centre is operational 365 days per year (including Christmas and New Year).You will be expected

with confidence.Stay on top of your leads and consistently hit your weekly and monthly targets for calls, conversions, and revenue.Work closely with your manager to fine - tune your sales approach an

Voyc is an award - winning conversation intelligence and compliance monitoring software specifically developed for financial services firms. Voyc helps firms be compliant and improve customer service

ftware.Key ResponsibilitiesDeliver service and support to end - users using and operating automated call distribution phone software, via remote connection or over the Internet.Attend to technical - r

digital, information and communications technologies (not limited to technologies) through systematically analysing and defining business requirements and functional specifications.To develop and desi

omer service standards.What You NeedGrade 12 (or NQF Level 4)12 years customer - facing experience (call centre or social media support)Proficiency in social media platforms for businessStrong written

ents and everything we do is centred on our delivery of Insurance Good and Proper.The Santam Direct Call Centre has positions available for Sales Advisor who will be based in Cape Town / Johannesburg.

o a company that values your expertise? Discover why over 550, 000 game - changers around the globe call Concentrix their employer of choice. Together, well achieve greatness and unlock unlimited poss

ents and everything we do is centred on our delivery of Insurance Good and Proper.The Santam Direct Call Centre has positions available for Sales Advisor who will be based in Cape Town / Johannesburg.

Radio elements 3G/ LTE /4G and RAN - Passive Environmental alarms.Attending to emails and telephone calls, reporting of faults and assign tasks to operational teams performing first line maintenance/r

ier or warehouse team.Assist in all online customer service processes including but not limited to, call centre support and guidance, implementation of rollouts, i.e. competitions, local input ensurin

aler Management experience of minimum 1 year Minimum of 3 years experience in the interpretation of call centre analysis Proven record of formulating strategies and ability to effectively analyse busi

he Successful Candidates Will Be Responsible ForEffectively managing the performance of the team of callers/capturers/tracers/auditing agents.Taking responsibility for ensuring that the team conducts

ment of the following performance metrics are non - negotiable tbe successful in this role:TelephonyCall Answer Management: compliance with an average of 95% tbe answeredCall Answer Management: 80% of

o a company that values your expertise. Discover why over 550, 000 game - changers around the globe call Concentrix their employer of choice. Together, we will achieve greatness and unlock unlimited p

o a company that values your expertise. Discover why over 550, 000 game - changers around the globe call Concentrix their employer of choice. Together, we will achieve greatness and unlock unlimited p

riately; provide managerial approvals as required.Customer Relationship Development/ProspectingMake calls (by telephone or in person) to allocated customers to develop new relationships. Act as a firs