Call centre with matricJob search results in: Jobs in Gauteng

during public school holidaysMaternity Expressing RoomsPrayer RoomsJob DescriptionService incoming calls from existing clients, be it general queries or complaints in an efficient, professional, comp

ation skills.Availability to work night shifts and within a 24/7 support structure.Familiarity with call centre tools, CRM systems, and best practices.Proficiency in MS Office (advantageous).Ability t

erational improvement initiatives using QA, system, and performance insights, while promoting First Call Resolution (FCR).WHAT YOU'LL DO (AND LOVE DOING):People Leadership & Daily OperationsSuperv

FAIS Regulatory Exams (RE or full qualification depending on previous advice giving roles)Previous Call Centre experienceComputer literateRelevant tertiary or Call centre qualification will be advant

Job DescriptionMain PurposeThe Call Centre Agent will plays a vital role in receiving inbound calls and respond to customer complaints. To contact current and potential customers from the formal or in

ng an experienced Facilities Manager to oversee the day - to - day facilities management of our new call centre site in Sandton.As the Facilities Manager, you will be responsible for ensuring the Sand

ressure, adaptive to a changing environment Computer literacy skills Communication skills Email and call etiquette Technical Knowledge on commercial vehiclesRequired Minimum Education And Training Mat

aign, with a salary of R9, 524.This role at Concentrix is a great match if you:Minimum of 12 months Call Centre experience (Essential)Experience working in customer service with exposure to upselling/

r world class products and services to clients, whilst achieving targets in an inbound and outbound call centre environment.What will make you successful in this role?Key ResponsibilitiesEnsuring Qual

d by and a fully - fledged subsidiary of Vodacom.Infinity Services Partner Company is looking for a Call Centre Team Leader to lead a group of customer resolution agents to ensure end - to - end custo

You'll Be DoingYou'll be trained to:Be the first point of contact for customers, handling incoming calls with confidence and professionalismListen, understand and resolve customer queries and complai

ng troubleshooting abilities from OS to application layer Experience in high - volume environments (call centre advantageous) Clear criminal recordBenefitsComprehensive Health and Wellness: Free acces

Relationship Management (CRM), Computer Literacy, Inbound Marketing, Sales ProcessesJob descriptionCall Centre AgentLocation: Sunderland Ridge, Centurion, Pretoria, GautengSalary: R5, 500 R9, 500 per

ovide support to our internal and external Customers.Your Responsibilities Will Include To telephonically resolve general service queries from internal and external customers Conduct service request a

aign, with a salary of R9, 524.This role at Concentrix is a great match if you:Minimum of 12 months Call Centre experience (Essential)Experience working in customer service with exposure to upselling/

ld a deep understanding of customer requirements and business processes. Investigate queries methodically and systematically to narrow down root causes. Prepare clear, structured responses that outlin

Deposita a leading cash & payment solutions company, has a vacancy for a Call Centre Consultant based at our Head Office in Midrand, Gauteng reporting to the Call Centre Team Leader.This role is respo

y administrative support role focused on monitoring, evaluating, and improving the quality of sales calls within our call centre. In addition to providing detailed feedback, you will support agents th

l Planning, Investment Management preferableExperience 1 to 3 years experience in an outbound sales call centre within the financial services environment 3 years leads generation experience with a pro

imum Experience Minimum 3 years Business / Commercial Insurance background 3 years Inbound/Outbound call centre experience. Multimark III proficientDeliverables include, but will not be limited to Con

?Plan and assist in conducting of regular quality and risk review proceduresAccurate measurement of call and data qualityIdentify improvement opportunitiesProvide feedback to individuals and leadersIm

o a company that values your expertise? Discover why over 550, 000 game - changers around the globe call Concentrix their employer of choice. Together, we will achieve greatness and unlock unlimited p

may arise. Additionally, you may also be involved in providing training and guidance to clients and Call Centre Representatives on the proper usage and optimization of cash management devices. Overall

by and a fully - fledged subsidiary of Vodacom. Infinity Services Partner Company is looking for a Call Centre Supervisor: RetentionsLead a team of team leaders to ensure comprehensive customer resol

To strategically oversee and ensure the effective execution of office, furniture, and vehicle maintenance operations, with a focus on optimising turnaround times, operational efficiency, and complianc

are accurately updated on the system.Summary Summary of the Role Resolving clients queries telephonically and via email/chat with the following criteria: All inbound incidents received through Netadmi

es - RE 5 (as per DOFA date) ExperienceA minimum of 1 year of Sales experience, preferably within a call centre.Previous short - term insurance experience is advantageous. Knowledge And SkillsNew busi

al Qualifications - NQF LevelMatric / Grade 12 / National Senior Certificate Preferred QualificationCall Centre Management Certificate.Minimum Experience Level3 - 5 years experience in collections / f

in order to improve delivery and cost efficienciesDefine and agree service level of operational and call centre support - including support and maintenance, application health and stabilityEscalate pr

What will you do?Manages individuals within a team e.g. call centre agents / consultants within the communication centre. Ensures that the team reaches target by monitoring individual performance on a

d by and a fully - fledged subsidiary of Vodacom Infinity Services Partner Company is looking for a Call Centre Supervisor to lead a group of team leaders to ensure end to end customer resolution and

ational hours.DELIVERY RESPONSIBILITIES:Responsibilities include:To monitor and distribute Incident calls to ensure that the appropriate action is being taken to meet SLA when first contact resolution

r world class products and services to clients, whilst achieving targets in an inbound and outbound call centre environment.Key ResponsibilitiesAccurately capture client information on the relevant sy

ExcelWorking knowledge of LSN and SAPStrong People & Communication skillsJob SpecificationTelephonically contact clients with due or overdue amounts in order to obtain payment for the arrearsAccurate

r world class products and services to clients, whilst achieving targets in an inbound and outbound call centre environment.Key Responsibilities Accurately capture client information on the relevant s

r world class products and services to clients, whilst achieving targets in an inbound and outbound call centre environment.Key Responsibilities Accurately capture client information on the relevant s

ceMatric.120 FAIS credits.RE qualification.Minimum 3 years experience in short term insurance sales.Call centre experience.Outbound experience.Broker relationships experience.Knowledge And SkillsKnowl

Internal)Help manage customers by carrying out standard activities and provide solutions for first call resolution and completion of customer request and executed according to the required standard.C

PurposeA Message Centre Adviser in the Momentum STI Client Care Department answers all overflowing calls and load messages to different operational departments. This must be done with a strong client

time.Ensure all monthly registers are up to date and follow - up items are actioned.Ensure that the call centre service factor remains above 95% by providing clients with efficient service.Provide, fi

deliver on projects and campaigns. Drive the achievement of project and campaign targets. Escalate call resolution and provision of project and campaign related answers. Manage liaison with project a

ll business objectives and its long - term viability.Requirements2 - 3 years experience in a Sales/ Call Centre environment (essential)2 years experience in the insurance and/or financial services ind

l of choiceClients need to be able to interact with us through an expanding range of channels, from calls, emails, self - service emerging new trends (WhatsApp, webchat, chatBot etc.).Omnichannel clie

Role SummaryThe Call Centre Administrator will be overall responsible to review and analyze all received EFT (Electronic Funds Transfer) payments to determine whether the payer is the customer or a th

EnvironmentContinued Personal DevelopmentBusiness PartnershipPersonal Marketing StrategyOutsourced Call CentreRewards and RecognitionSense of Belonging and funMinimum RequirementsMatric (essential)Te

FAISED recognised qualification (NQF 5)Required Minimum Work Experience1 to 2 years experience in a Call Centre environment1 year experience in Financial Services Industry will be an advantageExperien

Internal)Help manage customers by carrying out standard activities and provide solutions for first call resolution and completion of customer request and executed according to the required standard.

m as per specificationsPlan the cable runs with the wiremanObtain customer codes before attending a call daily and when on StandbyComplete handoversComplete job cards after every installationProvide f

ervices General Manager will be responsible for Responsible for managing the operations of a single call centre or business segment.Oversees operating systems including policies, procedures, and opera

Our established company is expanding, and we are looking for full - time Telemarketers / Call Centre Representatives for our call centre based in Midrand - International Business Gateway. As a te

t Recruiter: Lebohang MonateAdvert closing date: 18/04/2025Job FamilySales and ServicesCareer StreamCall Centre (Service)Leadership PipelineManage Self: TechnicalJob PurposeTo provide professional and

evant field (Business Management/Customer Service)Experience: Minimum of 5 years of experience in a call center position with proven experience in Contact Center Management or a related role. Strong l

partners and clients coming into the Admed front office, primarily through the inbound and outbound call centre. Additionally, provide support in mailbox coordination and data capturing areas when cap

complaint issues arising within the PPS Mutual South African Operations team servicing PPS Mutual locally and from Australia. As a Compliance and Complaints Specialist sitting within the PPS Mutual Op

ttend to all VIP projects, VIP Business Key Managers, VIP Customers and Brokers / Business partners calls and emails.Assist VIP clients and VIP brokers in resolving queries via telephone and email.Adh

experience.The Claims Legal General Manager is responsible for managing the operations of a single call centre or business segment. In this role the GM oversees operating systems including policies,

ABOUT THE ROLE:Were looking for a call centre team leader/supervisor to oversee and guide a team of sales agents. In this role, youll ensure that our agents provide quality service while sup

hiring for a Property Risk Surveyor in the Gauteng region. This role is a support to our commercial call centre sales and Tied Agents. The successful candidate will survey risks and make recommendatio

eferred). Must meet regulatory requirements, including DOFA period and FAIS Fit & Proper.3 years of call centre sales experience. 2 years of Term Warranty/VAP experience is essential. Fluency in Engli

JOIN OUR TEAM AS A CALL CENTRE TEAM LEADER!Are you a dynamic team leader with a passion for motivating teams and achieving results? If you have a knack for communication and a flair for solving challe