Call centreJob search results in: Jobs in Johannesburg

ing to policies and processes.You will be part of the Coloplast South Africa Team and report to the Call Centre Team Lead.What will you be responsible for?Export daily orders from the CRM system to be

ek on - siteThe ideal candidate will have 2 - 5 years of outbound sales experience, preferably in a call centre or customer - facing role within the software technology sector. A demonstrated history

we consistently meet or exceed internal KPIs for collections, quality, and productivity.Optimising call centre productivity through hands - on team management, best practices, and continuous process

tions, and performance management Serve as the first point of contact for HR - related queries from call centre agents and team leaders HR OperationsSupport the rollout of learning and development ini

in order to improve delivery and cost efficienciesDefine and agree service level of operational and call centre support - including support and maintenance, application health and stabilityEscalate pr

itab and similar would be preferable)Excellent planning, organisational, and time management skills.Call Centre Management experience preferableInnovative problem solving skills.Project Management exp

What will you do?Manages individuals within a team e.g. call centre agents / consultants within the communication centre. Ensures that the team reaches target by monitoring individual performance on a

partners and clients coming into the Admed front office, primarily through the inbound and outbound call centre. Additionally, provide support in mailbox coordination and data capturing areas when cap

d ExperienceGrade 12What will make you successful in this role?Minimum Experience Minimum 12 months Call Centre and administrative experienceDeliverables include, but will not be limited to Quality or

ieve a better understanding of the credit industry in the UK.RequirementsExperience of working in a call center in a back office/admin role.Fluent English.Proficient time management.A positive & coope

n of control: 0Special Requirements / Employment ConditionValid Drivers licenseRequired to travel locallyAbility to work staggered hours, shifts, overtime and respond to call - outsWorkplace / Physica

d by and a fully - fledged subsidiary of Vodacom Infinity Services Partner Company is looking for a Call Centre Supervisor to lead a group of team leaders to ensure end to end customer resolution and

ational hours.DELIVERY RESPONSIBILITIES:Responsibilities include:To monitor and distribute Incident calls to ensure that the appropriate action is being taken to meet SLA when first contact resolution

l Group is one of the worlds largest travel companies with over 12, 000 employees globally - who we call Flighties. With over thirty brands under our family tree and headquarters in more than twenty c

ionGrade 12/Standard 10/NQF 4Regulatory Exam (RE)FAISClass Of Business Minimum Experience2 Years of Call Centre Sales Experience DeliverablesBeing PunctualPersuading both existing and non - existing M

r world class products and services to clients, whilst achieving targets in an inbound and outbound call centre environment.Key ResponsibilitiesAccurately capture client information on the relevant sy

ExcelWorking knowledge of LSN and SAPStrong People & Communication skillsJob SpecificationTelephonically contact clients with due or overdue amounts in order to obtain payment for the arrearsAccurate

r world class products and services to clients, whilst achieving targets in an inbound and outbound call centre environment.Key Responsibilities Accurately capture client information on the relevant s

r world class products and services to clients, whilst achieving targets in an inbound and outbound call centre environment.Key Responsibilities Accurately capture client information on the relevant s

ms.Generate regular business reports (SalesForce.com, sales leads, etc.).Maintain availability in a call centre environment for at least 6 hours daily.Ensure timely responses to customer cases in SFDC

tomer. Briefing and driving the relevant departments, e.g. Marketing, Sales Campaigns, Training and Call Centre to ensure that all functions achieve the required objectives Assist on a need basis in r

ceMatric.120 FAIS credits.RE qualification.Minimum 3 years experience in short term insurance sales.Call centre experience.Outbound experience.Broker relationships experience.Knowledge And SkillsKnowl

Internal)Help manage customers by carrying out standard activities and provide solutions for first call resolution and completion of customer request and executed according to the required standard.C

PurposeA Message Centre Adviser in the Momentum STI Client Care Department answers all overflowing calls and load messages to different operational departments. This must be done with a strong client

time.Ensure all monthly registers are up to date and follow - up items are actioned.Ensure that the call centre service factor remains above 95% by providing clients with efficient service.Provide, fi

deliver on projects and campaigns. Drive the achievement of project and campaign targets. Escalate call resolution and provision of project and campaign related answers. Manage liaison with project a

ll business objectives and its long - term viability.Requirements2 - 3 years experience in a Sales/ Call Centre environment (essential)2 years experience in the insurance and/or financial services ind

AgentMinimum Qualification Required Grade 12/Standard 10/NQF 4Minimum Experience Minimum 12 months Call Centre and administrative experience Minimum 12 months in the STI environment and client servic

t each card to meet quality standards before client distribution.Delivery Coordination:Log delivery calls initiated by the Call Centre.Follow up with Operations for timely and accurate delivery of car

and listening to them to gain a better understanding of their needs and that ensure that unresolved calls are escalated to the correct stakeholdersKey ResponsibilitiesHandle all inbound & outbound cus

responsible for overseeing the workforce planning team and ensuring optimal staffing levels to meet call center performance targets. This role involves advanced forecasting, strategic planning, and le

Support accreditation / equivalentExperienceMinimum of 2 years working experience in relevant fieldCall center experience will be an advantageMedical and Insurance background will be an advantageSkil

l of choiceClients need to be able to interact with us through an expanding range of channels, from calls, emails, self - service emerging new trends (WhatsApp, webchat, chatBot etc.).Omnichannel clie

providing information / demonstration on how to create a money transfer on their phonesContact the Call Centre to assist customers who have issues (i.e. OTP)Issue new card if a customer has been bloc

sential Credit related Diploma desiredA minimum of 2 years relevant experience including1 year in a call centre environment (Credit Vetting) essentialAnd Previous Credit Vetting experience essentialJo

Role SummaryThe Call Centre Administrator will be overall responsible to review and analyze all received EFT (Electronic Funds Transfer) payments to determine whether the payer is the customer or a th

EnvironmentContinued Personal DevelopmentBusiness PartnershipPersonal Marketing StrategyOutsourced Call CentreRewards and RecognitionSense of Belonging and funMinimum RequirementsMatric (essential)Te

cy in financial software Understanding of relevant laws and regulations Working across multinationalCall centre and back - office managementJob Related SkillsVetting, Receivables & Collections softwar

FAISED recognised qualification (NQF 5)Required Minimum Work Experience1 to 2 years experience in a Call Centre environment1 year experience in Financial Services Industry will be an advantageExperien

Internal)Help manage customers by carrying out standard activities and provide solutions for first call resolution and completion of customer request and executed according to the required standard.

m as per specificationsPlan the cable runs with the wiremanObtain customer codes before attending a call daily and when on StandbyComplete handoversComplete job cards after every installationProvide f

ervices General Manager will be responsible for Responsible for managing the operations of a single call centre or business segment.Oversees operating systems including policies, procedures, and opera

EnvironmentContinued Personal DevelopmentBusiness PartnershipPersonal Marketing StrategyOutsourced Call CentreRewards and RecognitionSense of Belonging and funMinimum RequirementsMatric (essential)Te

Our established company is expanding, and we are looking for full - time Telemarketers / Call Centre Representatives for our call centre based in Midrand - International Business Gateway. As a te

t Recruiter: Lebohang MonateAdvert closing date: 18/04/2025Job FamilySales and ServicesCareer StreamCall Centre (Service)Leadership PipelineManage Self: TechnicalJob PurposeTo provide professional and

ce over the telephone.An effective listener and exhibit patience during strained situations; Strong call handling and active listening skillsFamiliarity with business language and financial statements

o - use financial solutions, all powered by cutting - edge technology.We are seeking an experienced Call Centre Assistant Manager/Team Leader with a minimum of 4+ years in Call Centre management to le

.Requirements:Certificate: Supervision, Grade 12 with Mathematics and AccountingRequired Experience:Call Centre experience, Debtors experience, Experience in a medical environment, Knowledge: Basic Co

al Candidate For This Role Will Have A minimum of 2 years relevant experience including 1 year in a call centre environment (Credit Vetting) essential And Previous Credit Vetting experience essential.

Role SummaryThe CSC/Fleet Agent will manage inbound and outbound calls for customer care and fleet services, ensuring a seamless customer experience. The CSC/Fleet Agent will be responsible for resolv

evant field (Business Management/Customer Service)Experience: Minimum of 5 years of experience in a call center position with proven experience in Contact Center Management or a related role. Strong l

Job title : Supervisor : Call Centre (2675)Job Location : Gauteng, CenturionDeadline : April 06, 2025Quick Recommended LinksJobs by LocationJob by industries Minimum RequirementsMatricTwelve months or

mum Qualification RequiredGrade 12/Standard 10/NQF 4 RE 5 FAIS Minimum ExperienceMinimum 3 years of Call Centre and administrative experience Minimum 2 years in the STI environmentCompetencies Require

partners and clients coming into the Admed front office, primarily through the inbound and outbound call centre. Additionally, provide support in mailbox coordination and data capturing areas when cap

ence in a senior human capital role covering all areas of the functionHC Management experience in a call centre/contact centre environment will be advantageousAbility to travel (domestic travel)Manage

complaint issues arising within the PPS Mutual South African Operations team servicing PPS Mutual locally and from Australia. As a Compliance and Complaints Specialist sitting within the PPS Mutual Op

ttend to all VIP projects, VIP Business Key Managers, VIP Customers and Brokers / Business partners calls and emails.Assist VIP clients and VIP brokers in resolving queries via telephone and email.Adh

lated field (Advantageous)Experience2 years operational experience in financial services sector (Essential)1 to 2 years call centre experience (inbound and/or outbound)Administrative / Management jobs

experience.The Claims Legal General Manager is responsible for managing the operations of a single call centre or business segment. In this role the GM oversees operating systems including policies,

l Group is one of the worlds largest travel companies with over 12, 000 employees globally - who we call Flighties. With over thirty brands under our family tree and headquarters in more than twenty c