Call centre agentJob search results in: Jobs in Western Cape

ple who make up our business both of which are key to keeping us at least one step ahead of the competition.We're looking for energetic and motivated people to work in our dynamic Fashion Call Centre.

ency. Use data to drive continuous improvement, resourcing decisions, and strategy. Debt Book & Call Centre Management Own operational oversight of the BNPL debt book, ensuring sustainable perform

ctions and takes action in accordance with it.QualificationsSA CitizenGrade 12 (Mandatory)6+ months Call Centre agent experience (Mandatory)Clear criminal record (Mandatory)Clear credit recordComputer

g)Product knowledge and system navigationCustomer engagement and complianceMonitor live or recorded calls to evaluate agent performance against KPIs and quality benchmarksIdentify performance gaps and

line with Company procedures and service standards.Key Performance AreasReservation BookingsAnswer calls received by business unit reservationsGreets clients in a friendly way and treats them with re

aler Management experience of minimum 1 year Minimum of 3 years experience in the interpretation of call centre analysis Proven record of formulating strategies and ability to effectively analyse busi

ment of the following performance metrics are non - negotiable tbe successful in this role:TelephonyCall Answer Management: compliance with an average of 95% tbe answeredCall Answer Management: 80% of

s that all Human Resources policies and procedures are observedWorkforce PlanningReviews forecasted call volumes, average handling time and shrinkage to calculate the required headcount figureGenerate

to service - level agreements (SLAs).Key ResponsibilitiesAssist Field Agents who contact the Mukuru call centre, Agent Support Line, WhatsApp channels, Zendesk, Xcally, Snapengage, email, or other acc

equivalent Proficiency in English and at least one other national languageRelevant experience in a call centre or customer services environmentExperience in database capturing advantageousExperience

e that quality and compliance standards are maintained.Ensuring that the productivity targets for a call and email monitoring are met as per internal service level agreements.Ensuring that the quality

sly, consider your application unsuccessful.RequirementsEducation and Experience:Minimum of 2 years Call Centre experience. You would be selling short or long - term insurance. Matric (Grade 12) Essen

l, MS Outlook) Attention to Detail Analytical Skills Selling Skills Influencing Skills Telephonic / Call skills Conditions of EmploymentClear criminal and credit record Willing to work regular shifts

We are looking for a Collection Agent for our accounts department who will make outbound calls to follow up and collect on missed payments.Role RequirementsThe ideal candidate should have strong objec

m)Grade 12 National Certificate / Vocational Qualifications (Ideal Or Preferred)n/a KnowledgeMinimumCall centre processes and proceduresCustomer care and service protocolSkillsCommunications Skills Pr

perational support functions are efficiently integrated into the overall customer services strategy.Call Centre Leadership & Performance Management: To ensure that the Operational Support environment

s a firm believer in the African opportunity and our diverse talent reflects this.What is a Trainee Call Centre Agent?Do you have what it takes to work for a leading financial services company? Then y

, youll be at the forefront of evaluating and enhancing the quality of customer interactions across calls, chats, and emails. Your mission will be to meticulously monitor and assess each customer touc

rvice, Escalations and disputes.Knowledge of Collections pre legal, legal, EDCs and Reloads.5 years Call Centre experience a must.3 years of Quality Assurance experience.Knowledge of LMS SystemKnowled

l, MS Outlook) Attention to Detail Analytical Skills Selling Skills Influencing Skills Telephonic / Call skills Conditions of EmploymentClear criminal and credit record Willing to work regular shifts

s a firm believer in the African opportunity and our diverse talent reflects this.The position is a Call Centre Agent within the Customer Service Centre.Key Result AreasClient Service DeliveryDeals wi

ONLY FROM 1 JULY 2024 - 30 APRIL 2026Key Responsibilities May Include But Are Not Limited ToAnswer call and respond to customer requestsProvide customers with product and service informationIdentify,

ONLY FROM 1 JULY 2024 - 30 APRIL 2026Key Responsibilities May Include But Are Not Limited ToAnswer call and respond to customer requestsProvide customers with product and service informationIdentify,

ONLY FROM 1 JULY 2024 - 30 APRIL 2025Key Responsibilities May Include But Are Not Limited ToAnswer call and respond to customer requestsProvide customers with product and service informationIdentify,

(Minimum)Grade 12 National Certificate / Vocational Qualifications (Ideal Or Preferred)KnowledgeMin:Call centre processes and proceduresCustomer care and service protocolsBasic IT knowledgeIdeal: Capi

wn.The Quality Assurance Specialist will be responsible for scoring and/or assessing the quality of calls, chats and emails taken by our Payment Operations team. You will monitor and assess the qualit

daily activities as is necessary to maintain and increase levels of business activityEnsure first - call resolutionAdhere to the contact centre policies and procedures at all times;Obtain, confirm and

here necessary. ExperiencePrevious experience in any of the following fields:Contact Centre(inbound calls)LogisticsSecurity IndustrySupply Chain ManagementBankingCash in TransitQualifications (Minimum

nsitive manner and to take ownership of customer retention initiatives in cases of service failure. Call Centre Leadership & Performance Management: to ensure that the CS environment is lead from

nvironment.The Role:As a Real - Time Schedule Analyst in the Workforce Management department of our call centre, you will play a critical role in ensuring optimal scheduling and staffing levels to mee

of the competition.We're looking for energetic and motivated people to work in our dynamic Fashion Call Centre in the city of Cape Town.Our Customer Services department requires agents with a real pa

ent including senior/executiveAbility to prioritize in time sensitive environmentAbility to act ethically and with integrity at all timesProactive, assertive, accountable and takes initiative. A 'can

llsAttention to Detail, Persuasion, Working Experience, Computer Literacy, Insurance Industry, Cold Calling, Interpersonal SkillsJob descriptionSenior Sales AgentGetSavvi Health is an exciting, growin

ehicle status updatesVehicle type updatesVehicles settings supportEvent Queries / UpdatesUpdating / Removing Incorrect Behaviours SelectedAdding Behaviours for company Events received from Call Centre

mpt response to queries, develop relationships and making appropriate recommendationsAnswer inbound calls, emails and leads from prospective customers in an efficient manorProactively follow up with p

that quality and compliance standards are maintained. Ensuring that the productivity targets for a call and email monitoring are met as per internal service level agreements. Ensuring that the qualit

ntegrated into the overall customer services processes to best support a great customer experience. Call Centre Leadership & Performance Management: To ensure that the Operational Support environm

address customers needs and concerns. Graduate in the finacial sectorPrior customer service and/or call center experience a plusQualificationsMinimum RequirementsMatric/Grade 12Minimum 2 - 4 year of

tional to administrative work, this position will required 3 evening shifts per week taking inbound calls from the US.What you will be doing: Ensure that all outstanding pre - departure paperwork and

gets.Address non - performance of team members Prepare for and hold weekly team meetings to discuss call quality.Provide advice to team when required.Periodically listen in on calls to assess the qual

mpt response to queries, develop relationships and making appropriate recommendationsAnswer inbound calls, emails and leads from prospective customers in an efficient manorProactively follow up with p

tention, Data Review, Skilled Multi - tasker, Key Accounts, Oral Communication, Communication, Cold Calling, Negotiation, Electronic Data Capture (EDC)Job descriptionMango5 is currently seeking to emp

o be a part of our team?Compiles staffing level requirement forecasting and workplace scheduling in call - center environments.Prepares reports to determine call volume, calling patterns, service tren

ent including senior/executiveAbility to prioritize in time sensitive environmentAbility to act ethically and with integrity at all timesProactive, assertive, accountable and takes initiative. A 'can

m)Grade 12 National Certificate / Vocational Qualifications (Ideal Or Preferred)n/a KnowledgeMinimumCall centre processes and proceduresCustomer care and service protocolSkillsCommunications Skills Pr

WE ARE HIRING MEDICAL CALL CENTRE AGENTS Mango 5 Cape Town Branch in the Airport Industria area is now looking for applicants with a Medical background as well as Medical Graduates who studied Nursing

Call centre agent is needed in Parow. Job requirements: Target driven To start as soon as possible Grade 12 Computer literate (MS Office - Outlook, Excel etc.) Experience in call centre telesales Good

BMI has a fantastic opportunity for experienced out bound call centre agents. Job requirements: Make set appointments for our national sales force. All leads supplied, no product selling involved. You

driven sales environment (preferably within the Financial or Real Estate industry) Minimum 6 months call centre or telesales experience Matric Clear ITC Clear criminal record Extremely well spoken, co

committed to work. Have good communication skills. Reside within the 20km radius from Bellville. Experience in Call Centre environment is to your advantage, but not essential. Please forward your CV.

g and able to work in the Woodstock, Cape Town area. 1 Years’ experience in Telemarketing, Sales, Call Centre environment or Marketing Extremely good telephone and email etiquette (as you will be ma

g and able to work in the Woodstock, Cape Town area. 1 Years’ experience in Telemarketing, Sales, Call Centre environment or Marketing Extremely good telephone and email etiquette (as you will be ma

A well known financial services company has a vacancy available for a Malawian male/female as a call centre agent. Job requirements: Matric certificate Some work experience Must be a able to speak Chi

a first in South Africa. Job responsibilities: We are looking for someone who will be based in the call centre in Claremont, generating leads through cold calling, for our group insurance product. Th

24/7 emergency response call centre requires additional call centre agent in Bergvliet / Southern Suburbs. Job requirements: Shift work roster includes daytime, nights and weekends. Situated in Southe

Call centre agent position is available in a dynamic company based in Montague Gardens. Job requirements: Must have 2 - 3 years experience in the relevant field. Must be a vibrant, energetic, hardwork

global marketing/gaming company seeks a support agent to be part of our dynamic team and work at a call centre. Job requirements: Ambitious, self - motivated candidate. A team player, who can work un

Intercab is looking for call centre agent in Salt River, Cape Town. Job requirements: Must have call centre experience and must be eager to learn. Must be available to work day or night shift (shift w