Call centreJob search results in: Jobs in Gauteng

nnesburg - Gauteng ~ Durban - KwaZulu NatalDatafin's 2024 Tech Odyssey: Your Next Adventure Awaits! Calling All Code Conquerors! Greetings from the tech realm! As your guide through 25 years of IT rec

rom social media content, web series, a radio drama, on - ground ambassadors, chatbot, a network of call centre operators, murals, billboards, etc. - will potentially live within this brand. The brand

of business rules and regulations.Awareness of regulatory and compliance requirements.Knowledge of call and service center operations.Understanding of relevant product details.Familiarity with compla

Plan and assist in conducting of regular quality and risk review procedures Accurate measurement of call and data quality Identify improvement opportunities Provide feedback to individuals and leaders

RequirementsMatricBusiness related Diploma/Degree2 - 3 years exposure to the Life Insurance industryCall Centre knowledgeMedical terminology preferred Duties and ResponsibilitiesProvide administrative

nowledge of relevant regulatory and compliance requirements.Knowledge of the operational running of call and service centers.Relevant product knowledge.Knowledge of complaints handling processes and p

es and processes Discipline ManagementEmployee Relations HR assistant/ IR assistant Experience in a call centre environment (beneficial)Skills And Knowledge (essential)Relevant labour legislation - BC

ng client escalations.To thrive in this role, you must be comfortable working in a metrics - driven call centre environment as part of a structured day. You have a way with clients and the people that

PurposeA Message centre adviser in the Momentum STI Client Care Department answers all overflowing calls and load messages to different operational departments. This must be done with a strong client

incidents in accordance with the customers contractual SLAs (Service Level Agreements) Provide on - call support and weekend maintenance duties as requiredRequirements Minimum experience required: 10

g the Dialler strategy and monitoring the daily functionality of the Dialler, in line with relevant Call Centre regulations and internal/external SLAs. They will also produce a variety of Management I

lWorking knowledge of LSN and SAPStrong People & Communication skillsJob Specification.Telephonically contact clients with due or overdue amounts in order to obtain payment for the arrearsAccurate

e you have completed the above finalize your application by clicking apply belowPurpose StatementTo call defaulting Capitec Bank clients and negotiate repayment of loans; maximising client retention a

n Focused telephonic counselling and EAP services, of the highest possible standard, to the clients calling into the National Support Centre.RequirementsHonours Qualification as a Clinical Social Work

uest basic information needed in order to process claim - includes written correspondence and phone calls. Evaluate claims based on documentation received including responses from claimant and provide

r world class products and services to clients, whilst achieving targets in an inbound and outbound call centre environment.Key ResponsibilitiesAccurately capture client information on the relevant sy

ead compliance strategies, ensure compliance to financial regulations and quality in contact centre call outputs. My client, a national financial services contact centre company, requires requires an

30% - International and Domestic travel will be required and Approx. 70% time will be spent in the call center dealing with customer complaints and queries. The position is also about telephonic diag

ales and/or customer service experience preferred; Previous sales experience an advantage; Previous call centre / customer service experience desirable; Basic knowledge according to the specialization

n Empire (Johannesburg)Talent Acquistion Specialist: Ezekiel DubeWhat will you do?The Santam Direct Call Centre has positions available for Sales Advisor who will be based in Aucklandpark. The success

on and document management practicesIdeal:Understanding of Business Bank products and service range Call Centre system & reporting, BaNCS, BancsConnect, Debit Card (Postilian), Credit Card Prime &

isors within the Client Retentions environment will deal with client queries and complaints; specificallyfrom clients that want to cancel their insurance; on all levels in a competent, efficient and p

he cancellation process and creates the necessary refunds where applicableResponsible for answering calls in the contact centre and assisting clientsResponsible for credit controlQualifications.Skills

es requiring pre - authorisation.Excellent telephonic and written communication capability within a call centre environment (will be tested).Computer literate (will be tested) - MIP Application System

e products.Record and analyse customer queries and requirements.Receive inbound telephonic customer calls in a proficient manner.Ensure customer orders and return material authorizations are processed

te on a follow - the - sun model, with Support sites located globally, there is no after hours on - call or mandated overtime in this role.https://www.youtube.com/watch?v=GC3bWcFFZTo&t=24sWe are o

PTION:Our client, a well - established company within the FMCG sector is looking for an experienced Call Centre Agent to join their team on a fixed term contract basis.JOB DESCRIPTION:MAIN DUTIES &

and CXC, and provide relevant and timeous information to key StakeholdersContact customers telephonically and request payment as per collection scriptEnsure customer engagement and conversation is rec

t relationships, etc.) Opportunity ownership sits with sales, not with technical salesLeading sales call for promotion of Maersk Product Logistics capability to target customer, leveraging their produ

n our teamJob FunctionsLogging of incoming ticketsHandle first line troubleshootingCustomer service calls (All departments)Provide technical supportEscalations of queriesWilling to perform shift workP

inimum Requirements (Qualifications And Experience)Grade 12/Matric.1+ years of work experience in a Call Centre Debt Collection environment.Must have experience (with the flexibility) in working Inter

WHAT WILL YOU DO?The Santam Direct Call Centre has positions available for Sales Advisor who will be based in Johannesburg The successful candidates will offer world class products and services to cli

Call Centre Manager: Operations Agency.Department: Operations Management.Reports to: General Manager: Agency.Reportees: Direct: Team ManagersIndirect: Call Centre Agents.Main Purpose of RoleTo lead, m

ents or contacts and will develop new relationships with potential [URL Removed] handle any inbound call directed at any of in the inbound queues hosted in our call centre.RequirementsBachelor's degre

tomer Service CourseExperience withAmadeus GDSAdvantageous Experience in rewards travel programmes. Call centre trainingResponsibilities:Full understanding and ability to facilitate bookings via an On

es and processes Discipline ManagementEmployee Relations HR assistant/ IR assistant Experience in a call centre environment (beneficial)Skills And Knowledge (essential)Relevant labour legislation - BC

roblem analysis and problem solvingCustomer service orientationTeam workStress toleranceFurther RequirementsGrade 12 Fully bilingual in English and AfrikaansMinimum 2 years experience in a Call Centre

Job ClassificationJob FamilySALES AND SERVICESCareer StreamCALL CENTRE (Service)Leadership PipelineManage Self: TechnicalFAIS AffectedJob PurposeTo provide professional and efficient call services in

What will you do?Santam Travel Insurance has a position available for a Call Centre Agent who will be based in Illovo.The successful candidate will be required to market and / or sell short term insur

To develop and maintain optimal internal and external outsource provider relationships To supervise call centre outsourcing processes in order to ensure consistency to Vodacom standard Plan, monitor a

Midas is searching for a customer centric Tele - Sales candidate to join the call centre at Midas Menlyn Head Office in Pretoria. The purpose of this position is to enhance the branchs sales and ensur

g towards a degree or diploma relative to the financial services industry (preferred)2 - 3 Years of Call Centre experience in customer service principles and practicesProficiency in Afrikaans will be

uter literacy is essential; Must have a valid drivers license, plus PDP.Duties Respond to emergency call outs anywhere on Campus, within the precincts of the University and all the Residences within a

es (NPS) are achieved by delivering exceptional customer service through timeous communication, one call resolution and effective scheduling.Enforce and effectively manage compliance to standard busin

e etiquette at all times on the floor.To ensure that Quality in the Centre is at high standard i.e. call and data capturing quality. To Quality assess consultants calls as well as cases etc. on a regu

Closing Date 2023/09/15Reference Number MOT230908 - 1Job Title Agent: Call Centre | Europcar | BrumaBranch/Department Call Centre - Zulberg CloseJob Type Classification PermanentLocation - Town / City

r world class products and services to clients, whilst achieving targets in an inbound and outbound call centre environment.Key ResponsibilitiesAccurately capture client information on the relevant sy

etrics to drive revenue growth.Develop and implement effective sales strategies.Managing outsourced call centres and ensuring that SLAs are met, and targets are achieved.Marketing and Promotion:Busine

ery of High Touch Service to all customer queries across all communication channels (email/Telephonically/Social Media) and all Retail Channels (Brick and Mortar and Ecommerce)Adherence to strict quic

. Once a client of the Hearing Aid company, theclient will be assisted remotely via video and voice calls, with the Hearing Experttroubleshooting issues with hearing aids remotely and making suggested

ledge on Avaya Policy Centre system and Mainframe. knowledge of Short - term Insurance Knowledge of call centre function and operations (telephony, workforce management and metrics) Good communication

The successful candidate will work in a call centre environment and be responsible to telephonically confirm bookings, followed by a confirmation E - mail which have been made by Booking Agents prior

mers. They maintain high customer satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails and text messages. Product Experts ensure that prospective customer calle

to a high level of customer service, to work in our Debt Collection Department as a Debt Collector.Call Centre EnvironmentLocation: JHB NorthDepartment: Collections (Call Center)Job Title: Collection

r focused individuals on a fixed term contract to process customer requests via inbound or outbound calls and following the appropriate processes to ensure quick and correct action is taken. Receive a

REMOTE & ON - SITE: CALL CENTRE AGENTS | JOHANNESBURG & CAPE TOWNHPCSA - REGISTERED DENTAL PROFESSIONALS URGENTLY NEEDEDAre you seeking a new opportunity where you can showcase your dental ski

Client Development Manager Bank/Fin Services/Insurance ~ Call Centre BPOSandton - Gauteng - South AfricaAre you an experienced professional with a strong background in Direct Marketing and client rela

s Relationship Consultant is responsible for providing technical support and coaching to Brokers on Call (Santam intermediaries) in order to effectively transact with Santams claims services channels.

sponsibility for collection for the Group.Main Tasks And ResponsibilitiesMaintaining records of all Call Centre TransactionsMonthly and Quarterly Financial reporting and Processing ReimbursementsDeali

ion (3 years qualification) AdvantageousMinimum Experience Required 6 or more years insurance sales call centre experience 3 or more years experience of general supervision of more junior colleagues (