Call centreJob search results in: Jobs in Gauteng

vers Code 10 - 14 With Valid PDP •Security Officers •Logo Driver •Office Work (Receptionist, Admin, Call Centre, Data Capture, HR, Accountant, Office Assistant) •Safety Officer •SHE Rep •Occupational

functions. They will be responsible for but not limited to capturing and maintaining their assigned call center employee payroll records.Education and ExperienceMinimum matric with mathematics and acc

uman Resources generalist roleBulk recruitment experienceCCMA experienceChange Management experienceCall centre, Insurance, Debt recoveries retail industry experience (advantage)Technical Competencies

e a customer of the Hearing Aid company, the customer will be assisted remotely via video and voice calls, emails and various live chat platforms, with the Junior Hearing Experts troubleshooting issue

diKredit and/or funds by observing incidents, implementation, client complaints, comments, reports, call centre queries and other sources. Proactive issue resolution is required on a continuous basis.

ts:Certificate: Supervision (Required), Grade 12 with Mathematics and AccountingRequired Experience:Call Centre experience, Debtors experience, Experience in a medical environment, Knowledge: Basic Co

ustomers needs by exploring all possible cross - selling and up - selling opportunitiesEnsure first call resolution.Tracking of conversions from lead or call to application and then to fulfilment.Acco

Role PurposeDeliver professional service to clients through various servicing channels (inbound calls, emails, walking interactions etc.), responding to their needs, concerns and complaints within agr

st 2023Minimum Qualification RequiredGrade 12/Standard 10/NQF 4Minimum Experience Minimum 12 months Call Centre and administrative experience Minimum 12 months in the STI environment and client servic

Once a client of the Hearing Aid company, the client will be assisted remotely via video and voice calls, with the Hearing Expert troubleshooting issues with hearing aids remotely and making suggeste

r world class products and services to clients, whilst achieving targets in an inbound and outbound call centre environment.Key Responsibilities Accurately capture client information on the relevant s

cript tracking report as requested by the dispensary manager and follow up appointments.Assist with call centre scripts and patient service telephone calls.Provide information to individuals in order

uman Resources generalist roleBulk recruitment experienceCCMA experienceChange Management experienceCall centre, Insurance, Debt recoveries retail industry experience (advantage)Technical Competencies

al candidate for this role will have:A minimum of 2 years relevant experience including 1 year in a call centre environment (Credit Vetting) essentialAnd Previous Credit Vetting experience essential;E

2 years call centre experience.At least 3 years short term insurance experience.Outbound call centre through lead generationMatric/NQF equivalentAccounting and Math's at matric levelRE5/NQF 4 qualific

UNITY TO GET ON THE CAREER LADDER.ITS AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHERWhy do people call us the worlds most international company? Is it because we operate in more countries than any o

ledge on Avaya Policy Centre system and Mainframe. knowledge of Short - term Insurance Knowledge of call centre function and operations (telephony, workforce management and metrics) Good communication

cript tracking report as requested by the dispensary manager and follow up appointments.Assist with call centre scripts and patient service telephone calls.Provide information to individuals in order

uest basic information needed in order to process claim - includes written correspondence and phone calls. Evaluate claims based on documentation received including responses from claimant and provide

Sales team, customers and LSP Teams. At least 5 years experience in Supply Chain, Customer Service, Call Centre, or Customer Logistics Management role. At least 5 years experience in Customer Service,

sales of products within the United States market. The role will include outbound and inbound sales calls (including cold calling) as well as the provision of support queries from customers on the del

ManualsBriefing and driving the relevant departments, e.g. Marketing, Sales Campaigns, Training and Call Centre to ensure that all functions achieve the required objectivesLEARNING AND GROWTH Take own

acting the client via telephone, emails, or sms.Make a repayment arrangement with a client telephonically that is in line with the Collections procedures.Contact clients telephonically using predefine

hen required.Ensure that client relationships are maintained.Repairs and/or warranty queries and/or call outs.Monitor RMA Faulty product returns inspection and reports.Produce daily, weekly and monthl

ManualsBriefing and driving the relevant departments, e.g. Marketing, Sales Campaigns, Training and Call Centre to ensure that all functions achieve the required objectivesLEARNING AND GROWTH Take own

Purpose Of The JobThe purpose of the Call Centre Supervisor role is to lead and supervise a team of Call Centre Agents in delivering exceptional customer service within the FMCG industry. The Call Cen

kserv, PCH, SARB and all legislative requirementsComputer literacy: MS Office Suite (intermediate), Call Centre system & reporting, BaNCS, Debit Card (Postilian), Credit Card Prime & On - line

000About The RoleThis role is a fulltime position with the responsibilities of inbound and outbound calls assisting clients with their personal financial needsA strong background as a call centre agen

Call Centre Agents - Pretoria.Our client, a leader in the Call Centre industry, is looking for young and energetic matric graduates to join the team based in Pretoria. This opportunity is for young ad

Description To process customer requests via inbound or outbound calls and following the appropriate processes to ensure quick and correct action is taken. Receive and professionally answer incoming c

nit efficiency and target achievementManage partnerships and communicationStrategic and Operational Call Centre control and reportingBudgeting, expense management and auditsManagement of employeesPers

Purpose StatementTo manage the 24 hour Call Centre to ensure that a high quality service is provided to clients by a highly skilled and trained team of Call Centre Agents operating within an efficient

They are both already accomplished in the fundamental attributes of Solution Selling, which are typically:Well versed in probing skills, able to uncover a Need, Pain, or something to be Gained (NPG)Th

ible for resolving first and 2nd line IT issues, reviewing the IT Helpdesk and addressing escalated calls, and ensuring customer satisfaction and continuous service delivery. Additionally, the role in

ng will be within the Online Department - loading vans, communicating with drivers and the customer call centre and completing safe and legal checks.Love life on the road? Then youll have a great time

od Delivery, and TechnologyAbout The RoleOur client is now ready to take the next step by providing call center services to their existing 100+ clients and to expand across new clients and markets. To

tsExcellent command of the Italian and English languageExpert level PC literacy skillsExperience in Call Centre / Travel / Tourism IndustriesCustomer service orientationFlexibility to work shiftsSalar

We are seeking an experienced Call Centre Supervisor to lead our team of service representatives. The successful candidate will be responsible for supervising and motivating the team, ensuring that al

e (essential) Relevant Management or Contact Centre Certifications (desirable)Experience3+ years in Call Centre Management / SupervisionTeam management / supervisionEnforcing SOPs and Company Polcies.

ion of deliverables within the agreed deadline.Where possible, join sales in initial client scoping call to fully understand client requirements and aid discovery.Provide insights leveraging knowledge

g on the latest and greatest thereby attaining and retaining a great market share and client base locally and globally! If this appeals to you, then please continue to read.As a senior Cisco Collabora

ns.To conduct annual reviews of the accounts in debt review to increase the paying portfolioInbound Call Centre duties Obtains client information by answering telephone calls; interviewing clients; ve

with ability to provide leadership and guidance when needed.Ability to prioritize and respond dynamically to a changing environment Advantageous3 Years+ of Experience in a mining and processing enviro

irements based on business needs and budget. Analyze trends and make recommendations in relation to call volume, shrinkage, attendance, and attrition.Provide a road map for individual and collective d

improvements for products and working procedures Engaged in 5S, safety and quality and immediately call for WM in case of problems/risks Minimize number of workshop hoursQualificationsQualified Techn

od Delivery, and TechnologyAbout The RoleOur client is now ready to take the next step by providing call center services to their existing 100+ clients and to expand across new clients and markets. To

epartments and functions where voice of client input lands in order to gather the information; e.g. call centre, social media.Research And Data AnalysisDesign and implement research methodologies and

ng a variety of programming languages and protocols, being self - motivated and being able to be on call 24/7 in the event of emergencies are key attributes for this role.You will engage with the foll

iny as a proudly African group.Job SummaryTo provide holistic financial planning solutions telephonically for clients through regular reviewing the clients portfolio in order to build a sustainable Vi

ageProficient in advanced ExcelRequired Min. Experience5 years' experience as a Senior Manager in a call/contact centre environment3 Years' Exposure to Workforce Management frameworksA superior unders

alytics to support pricing and P&L growthBe insights lead working with all available resources (call centre, sales channels and tracking research) and apply this to all campaign activities.Develop

Duties & ResponsibilitiesLogging CallsLogging incoming calls from clients in line with the Helpdesk Procedure.Ensure that calls are answered within 3 rings.Ensure calls are logged accurately on th

vement.Supervise employees, including timekeeping and attendance, and handle employee issues.Manage calls in accordance to risk of contract to avoid paying penalties.Update and maintain the Master Con

ormation about products and/or services, answering questions, and resolving problems and issues.The Call Center's focus specializes in placing or answering calls to customers related to pre - and post

its Commercial Lines and 30 credits Personal Lines).RE 5Commercial Lines and Personal Lines Contact Centre experience will be advantageous Behavioral CompetenciesAnalytical thinking.Information seekin

r world class products and services to clients, whilst achieving targets in an inbound and outbound call centre environment.Key Responsibilities Accurately capture client information on the relevant s

The Team leader will be responsible for the management and performance of a team of Inbound Call Centre agents based in both Joburg South and Silver Lakes. The team leader will be based in Joburg Sout

omer Satisfaction Drive the focus on improving the customer experience on every interaction through call listening, quality checking, coaching and feedback Work to resolve all customer queries that ar

icant by effectively partnering with accounts and by raising the standard of care in providing clinically appropriate, holistic care to Ostomates. To do this, we are hiring a Sales Developer Ostomy Ca

he financial services industry.2 to 3 years experience in leading a large inbound or outbound sales call centre.3 years experience in managing a direct sales team.Preference will be given to candidate